[Update 7/23 7:15am]
The MySql upgrade was completed successfully. All apps are back up and running, but please contact the ITS Help Desk at 740-587-639 if you have any issues today.
[Original Message]
There is a planned upgrade to EA’s MySQL Database Tuesday morning, (7/23) – 6AM-7:30AM. The following services will be unavailable at various times during this maintenance period:
Update 1:00PM:
Maintenance to BETA and DEV has been completed successfully. This concludes all scheduled maintenance.
Update 9:00AM:
All production Banner maintenance has been completed successfully.
If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp
If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 7:30AM:
Maintenance has been completed and while Banner is fully functional the background image on Application Navigator is missing. ITS is aware of this issue and it will be resolved shortly.
Original Post:
ITS will be performing Banner maintenance and upgrades, this Monday, 7/22 from 6:00 AM to 7:30 AM. During this period Banner 9 Administrative pages may be unavailable.
Additionally, two test environments, DEV and BETA, will have security updates applied to them over the lunch hour (12:00pm to 1:00pm).
On Monday, July 15th, ITS completed the move of 797 campus phones over to our new CBTS phone system. The team worked closely with CBTS engineers and Dialpad support to complete the transition.
If you are experiencing any issues with your new phone, please contact the ITS Help Desk at helpdesk@denison.edu.
Setting Up Your Voicemail
Please take a moment to set up your voicemail on your CBTS account (see FAQ for instructions). Visit https://my.denison.edu/phones for more information about the new system.
Checking Your Phone
The LCD display on your CBTS phone should be illuminated and displaying your name and phone number. If it is not illuminated, or if it is displaying a message like “Registration in progress” or “Detecting Network”, please turn the phone over and unplug the network cable (which is in the port closest to the left side of the phone), wait a few seconds, and plug it back in. It will take a minute or two for the phone to boot up. If it still does not display your name and phone number, please contact the ITS Help Desk at helpdesk@denison.edu.
Phone Training
July edition:
(https://www.sans.org/security-awareness-training/resources/virtual-private-networks-vpns)
OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.
Please, use Banner BETA to at least test your most critical functions by July 15th, 2019. We are planning to do a major Banner upgrade on July 20, 2019. Thank you.
Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original post:
Between 5:00 and 7:30 AM on Tue 7/9/19 and Thur 7/11/19, ITS will be performing an upgrade of network login services used for access to computers while on campus. During this maintenance period we do not anticipate any user visible service disruptions.
If you experience any login issues to campus computers or eduroam wireless network after this time, please contact the ITS Help Desk at 740-587-6395.
Between 5:00 and 7:00 AM on Thur 6/27/19, ITS will perform maintenance on services that handle logins. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.
If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395
Update 6/26/19 7:00am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing maintenance on the remote network access equipment (VPN) on Wednesday 6/26/19 from 5:30-7:00am which will result in the loss of the remote network access off of campus.
Please do not plan on being able to access the network remotely during this time period as your connection will be lost when the network maintenance occurs.
This post will be updated when the work is complete. If you experience any remote network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 6/26/19 7:00am
The “Denison Guest” network has been removed. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
On Wednesday 6/26/19 ITS will be removing the “Denison Guest” wireless network. This is a legacy wireless network that should no longer be used by students and staff. If you notice your device is still connected to this network please move your device to the “eduroam” or “Denison-Play” wireless networks.
Note: the “Denison-Guest” wireless network will remain operational. “Denison-Guest” is a separate wireless network that is used for guests of the campus.
If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
UPDATE: While restarting cognos services this morning, an internal file was locked and prevented cognos from starting. The lock file was corrected and cognos was able to start-up as expected.
Original Message:
Cognos reporting is currently unavailable.