by ·Comments Off on [Completed] Planned DenAI Maintenance – Thursday March 26th from 6:30 – 7:30am EDT

Update 3/26/26 7:25am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
ITS is performing maintenance on DenAI between 6:30am and 7:30am on March 26th. During this time, DenAI performance might be degraded, or the service might be unavailable. If you experience issues, please try again after some time. Any work done during this time might be lost and unrecoverable.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Complete] Network Maintenance, Tues. 3/24/26 6-7am

ITS will be performing network maintenance on Tuesday 3/24/26 from 6:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Student Printing and Student home directory outage Monday 3/23/2026 12:00AM – 8:35AM

There was an unplanned outage on the student print server, affecting labprinters.denison.edu, printrelease.denison.edu, and the U: drive on Monday from 12:00AM to 8:35 AM. This issue should now be resolved.


If you had issues printing or accessing the U: drive in this time period, please try again now that the issue is resolved.

If you have any questions, please reach out to servicedesk@denison.edu.

by ·Comments Off on Duo Update Coming Monday, March 23rd

Over the past three months, 25 Denison accounts were taken over through phishing attacks that tricked people into approving a fraudulent Duo request. While these attacks have not yet led to data loss, this type of attack increases the risk that sensitive information and systems could be compromised.

Starting on Monday, March 23rd, a real-time security check will be added to the Duo login process to detect unusual login activity. If a login appears unusual, such as logging in from a new device and/or location, less-secure verification methods will not be available. 

What you’ll see

  • For the vast majority of logins, your login experience will remain unchanged. When using Duo Push, you’ll only need to enter a 3-digit code.
  • If an unusual login is detected, a high-security authentication method is required.
    • Less-secure Duo options, including phone calls and text messages, will be unavailable.
    • Duo Push will require a 6-digit code.
  • If you receive a Duo verification request that you did not initiate, deny it and change your Denison password immediately to protect your account.

What do you need to do?

  • If you already use Duo Push: You’re all set! No action is required.
  • If you primarily use Duo phone calls or text messages: Make sure you have a high-security authentication method set up so you can always log in to your Denison account. High-security authentication options include:
    • Duo Push
    • Built-in Device Authenticators such as Apple Touch ID, Face ID, or Windows Hello
    • YubiKey series 4/5 tokens

To learn more about Duo, visit my.denison.edu/duo

  • For a list of Duo authentication options, see: “Which Duo MFA authentication method is right for you?”
  • To add or update your Duo authentication methods, see: “How Do I Manage My Duo Devices?”

If you have any questions, please contact the Service Desk at (740) 587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] DenAI Service Outage 3/19/2026

Update: 03/19/2026 12:15 pm
The DenAI service is back online. If you experience any issues, please report it to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS is aware of an unexpected outage during an upgrade to DenAI and is working to resolve this issue. An update will be posted when available.

If you have any questions in the meantime, please reach out to servicedesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Network Outage: A few Campus Buildings Without Power

Update:

Issue has been resolved. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post

A power outage on campus has caused the network to go down in a few buildings across campus. Facilities is working on this outage. An update will be posted when available.

by ·Comments Off on ITS Self Service Upgrade on Denison Mac Computers

ITS will be upgrading the Self Service application on Denison Mac computers to provide a more modern and consistent user experience. The updated version includes improved functionality while maintaining the same software access and workflows users are familiar with.

No action is required. The upgrade will be installed automatically on your Denison computer.

Once installed, Self Service will continue to appear in your Applications folder and Dock (if it was previously pinned). You will also notice a new Self Service menu bar item, which provides quick access to available software.

No restart or additional prompts are expected during the upgrade.

On a Denison Mac computer, you will see:

• A new Self Service icon in the Apple menu bar:

• New Self-Service Interface:

by ·Comments Off on [Completed] Planned Xtender Maintenance, Thursday, Mar 12 2026 from 4:00AM – 7:00AM EDT

Update 8:40AM: Maintenance is complete, if you experience any issues, please try using an incognito window, or clearing your browser cache. Please report any issues to the ITS Service Desk by email at service desk@denison.edu or call 740-587-6395.

Update 7:15AM: Maintenance is running long on this update, This post will be updated when maintenance is complete

Original Post: Denison Information Technology Services (ITS) will be applying updates on Thursday, Mar 12th, 2026 from 4:00 AM – 7:00 AM EDT that will impact Xtender. Users will not be able to access or use this service until the maintenance has been completed.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Maintenance – MyDenison Search Maintenance, Tuesday 3/3/26 6-7:00 am

Update:
The maintenance has been completed. Please report any issues to the ITS Service Desk by email at service desk@denison.edu or call 740-587-6395.

Original Post:
On Tuesday, March 3, 2026, from 6:00 to 7:00 a.m., ITS will be performing server maintenance to MyDenison. During the maintenance there may be interruptions to MyDenison, specifically the search interface. During this time you may not see results from a search or limited results. Once work is complete the search functionality should be back to normal.

This post will be updated when the work is complete. Thank you for your patience and understanding. If you experience any MyDenison issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Workday Service Outage

Update 2/20/26 2:30pm:
Workday tenants are back online.

Original Post 2/20/26 1:30pm:
We are currently experiencing a service interruption affecting our Workday platform. This isn’t unique to Denison – Workday is aware of the issue and is actively working to resolve it as quickly as possible. We will share updates as soon as more information becomes available. If you have any questions in the meantime, please reach out to servicedesk@denison.edu.