by ·Comments Off on 2026 Thanksgiving Break Technology Support & Out-of-Office Tips

Information Technology Services (ITS) will close for Thanksgiving Break at 4 PM on Wednesday, November 25, 2026, and reopen at 8 AM on Monday, November 30, 2026. During this break time, we will not monitor tickets, emails or voicemails.

Please review the information below for guidance on technology support before and during Thanksgiving Break.

Before Thanksgiving Break

During Thanksgiving Break

For Technology Outages or Major Issues

  1. Visit Netnotes to check for reported outages or issues. 
  2. If no information is available, please report the issue to the Denison University operator at 740-587-0810.
    Note: Please do not report outages or major issues directly to the ITS Service Desk during break.

For Individual Questions or Issues

Consult these self-service resources:

If you can’t find an answer and would like to submit a ticket with the Service Desk during break, you have three options:

As a reminder, tickets, emails and voicemails will not be monitored during break. We’ll respond to your requests as soon as possible once Denison reopens.

Wishing you a wonderful and restful break!

by ·Comments Off on [Complete] Planned Outage: Wireless Network Maintenance, Wed. 11/11/26 5:30-7am

Update 11/11/26 630am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 11/11/26 from 5:30-7:00am which may result in the loss of the wireless network.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Network Outage – Network Service Interruption for Knapp Hall

Update 11/10/26 11:05am
Network service at Knapp Hall has been fully restored. The outage was caused by a water leak in the basement that impacted an Uninterruptible Power Supply (UPS) powering the network switches. ITS technicians successfully bypassed the affected UPS to bring the switches and network back online.

Original Post 11/10/26 10:55am
ITS is aware of a network outage affecting Knapp Hall. Technicians are currently en route to investigate and resolve the issue. An update will be posted as soon as more information is available or service is restored.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Service Interruptions to Workday, Mon. 11/9/26 8:00 am

Update 11/9/2026 12:18 PM:

This issue has been resolved. If you experience any issues after this post has been updated, please contact workday@denison.edu. If you are unable to submit your timesheet before the 4:00 pm extended deadline, email payroll@denison.edu for assistance.

Original Post 11/9/2026 10:02 AM:

Users are reporting login errors and slow loading screens on the Workday site. This impacts all portions of the site, including submission and approval of timesheets. We have opened a ticket with Workday and are awaiting resolution. The timesheet submission deadline has been extended to 4:00 pm, Monday November 9, 2026. 

This post will be updated when the issue is resolved. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance – Friday, 10/30/2026 5:30AM – 6:30AM – Storage drives, Student Printing, Staff Printing

Update 10/30/2026
All maintenance has been successfully completed. If any problems persist please reach out to the ITS Service Desk.

Original Post:
ITS will perform planned maintenance on Friday, 10/30/2026 from 5:30AM – 6:30AM on Sapphire, Emerald, Ruby, and Topaz

During this maintenance, the following services might be unavailable:
-Personal Storage Volume (U:)
-Media Drive (M:)
-Shared Drive (S:)
-Installing new printers
-Submitting print jobs
-Releasing print jobs (printrelease.denison.edu)

Please do not edit files over the network, submit print jobs, or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Complete] Planned Outage: Campus Firewall Maintenance, Thurs. 10/29/26 5-7am

Update 10/29/26 630am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Wireless Maintenance, Mon. 10/26/26 5-7am

Update 10/26/26 7:05am:
All maintenance has been successfully completed. If you experience any issues please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing wireless network maintenance on Monday 10/26/26 5:00-7:00am which may result in the loss of the wireless network campus wide.

Please do not edit files over the wireless network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, October 17th, 2026 from 6:00 AM – 9:00 AM EDT

Update 10/17/26 7:45am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches on Saturday, October 17th, 2026 from 6:00 AM – 9:00 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Nelnet Payment Gateway

MyDenison content that relies on Banner data This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Outage: Wireless Maintenance, Wed. 10/14/26 5:30-7am

Update 10/14/2026 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing wireless network maintenance on Wednesday 10/14/26 from 5:30-7:00am which may result in the loss of the wireless network campus wide.

Please do not edit files over the wireless network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on New Denison Zoom Web Portal Interface Released 9/30/2026

The next time you go to Denison’s Zoom web portal, you will see that Zoom has released a brand new web page layout that looks very similar to the Zoom Workplace desktop app. Don’t worry, you are in the right place and you can still get to everything you need. A guide will pop up with a few quick tips to introduce you to the “new Zoom web experience” and you can learn more in Zoom’s new web experience article. Please read on for highlights.

Remind Me – When/Why Would I Go to the Denison Zoom Web Portal?

Typical reasons individuals go to Denison’s Zoom web portal include:

  • Editing your profile (for example, adding a picture or pronouns)
  • Accessing recordings, transcripts, summaries, and reports
  • Adjusting your settings (for example, granting someone else scheduling privilege, changing options like whether a waiting room is on by default, etc.)
  • Scheduling webinars

How Do I Do Those Things Now?

The new “universal header” provides access to those options through the waffle icon (a cube with 9 blocks) or your profile icon (your picture or initials) on the far right side. When you click these icons and select an option, the selected section will open in a new browser tab. When you are done with it, close that browser tab to return to the main Zoom Portal page.

Image showing the new Zoom Web Experience that features a universal header with that has two key icons on the far right side, a Waffle icon that provides access to different Zoom products like Webinars, Meetings, etcc. and a profile icon that leads to a menu with your Status, Profile, Settings, and Sign options. It also flags two items that only appear on the main page: a Download option that provides access to the Zoom Download Center and a Search bar that can be disregarded as it is limited in scope and unlikely to yield useful results. The image shows that the rest of the main page looks very similar to the Zoom Desktop app with Home, Chat, Meetings, and Contacts now in the left panel and New Meeting, Join, and Schedule options in the main area.
  • To edit your profile: at the top right of the header, click your profile icon and select Profile. Your profile will appear with Edit / Add options on the far right of the sections. 
  • To access reports, recordings, transcripts, and summaries: at the top right of the header, click your profile icon and select Profile. A left menu panel will appear with options for those items. (Note: for recordings/transcripts and summaries, you can also click the Recordings or Summaries options on the main page which will take you to those items in the Zoom Hub, a new collection point for all Zoom files.)
  • To adjust your settings: at the top right of the header, click your profile icon and select Settings. A left menu panel will appear with options for all the different settings areas.
  • To schedule a webinar or access webinars you’ve already scheduled: click the waffle icon and select Webinars. The Webinars page will appear.

Questions?

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. Updates to Denison’s Zoom documentation found on the MyDenison Zoom page in the Resources section will be coming soon.