by ·Comments Off on Planned Outage: Network Maintenance, Thurs. 8/13/26 430-445am

ITS will be performing network maintenance on Wednesday Planned Outage: Network Maintenance, Thurs. 8/13/26 430-445am which may result in the loss of the wired or wireless network in the following locations:

Eisner Center 2nd floor

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on GlobalProtect VPN Upgrade Thurs. 8/13/26 5-6am

Starting Thursday, August 13, 2026, between 5:00–6:00 a.m., the next time you log into GlobalProtect VPN client on a Mac or Windows computer you will be prompted to install a new version (6.3.3-1016). This is a legitimate update—please proceed with the installation when prompted! 

ITS recommends you login to GlobalProtect VPN and update as soon as is convenient anytime after 8/13/2026. This update enhances connection stability and delivers essential security fixes.

If you experience any GlobalProtect connectivity issues after you update, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Network Outage Across Campus – 8/10/26 11am

Update 8/11/26 5:00pm:
All building networks are back online. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS identified a network outage at 2:45pm on 8/10/26. The outage interrupted network services for many locations across campus. Facilities is actively working on restoring power.

Locations are constantly changing but at 2pm are:

  • Higley (full)
  • Library (West wing, Floor A)
  • Slayter (3rd-4th floors)
  • Doane CInema (Dance)
  • Moon Hall
  • Delta Gamma
  • Swasey Chapel/Observatory
  • Polly Anderson Field House (bio-reserve)
  • Sawyer
  • Beaver
  • Shepardson (1st-2nd floors)
  • Parts of Mitchell
  • Sigma Chi
  • Dustin Cabin
  • Parts of Eisner Lighting network
  • Tri Delta

Please contact the Service Desk x6395 if you are currently experiencing other network issues

by ·Comments Off on [Updated]Unplanned Network Outage – Burton Morgan, Campus Safety, Reese House, Talbot, Slayter – 8/10/26 at 5:30pm

8/10/26 5:30pm

Network equipment in Burton Morgan, Campus Safety, Reese House, Talbot, and Slayter are again without power. We will update this message when the network has become available again.

8/10/26 3:15pm:

Network has been restored. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original post: ITS identified a network outage at 2:45pm on 8/10/26. The outage interrupted network services for Burton Morgan, Campus Safety and Reese House. A failed generator is the suspected cause of the outage. If another source of the outage is identified we will update this post accordingly.

Please contact the Service Desk x6395 if you are currently experiencing network issues in other locations

by ·Comments Off on [Completed] Planned DenAI Maintenance – Tuesday, August 11th, from 6:00–8:00am

Update 8/11/26 7:55am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original post:
Denison Information Technology Services (ITS) is performing maintenance on DenAI Tuesday morning between 6:00 and 8:00am. During this time, DenAI performance might be degraded, or the service might be unavailable. Any work done during this window might be lost and/or unrecoverable. If you experience issues after the maintenance has completed, please try again after clearing your browser cache.

If you have any additional questions, please contact the ITS Service Desk by email at servicedesk@denison.edu or call 740-587-6395.

by ·Comments Off on [Resolved] Unplanned Network Outage – Eisner 2nd floor – 8/7/26 at 4:00pm

Update 8/7/26 6pm:

Network has been restored. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post: ITS identified a network outage at 4:00pm on 8/7/26. The outage interrupted network services for Eisner 2nd floor. A failed network switch is the suspected cause of the outage. If another source of the outage is identified we will update this post accordingly.

Please contact the Service Desk x6395 if you are currently experiencing network issues in other locations

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, August 8th, 2026 from 5:30 AM – 5:30 PM EDT

Update 8/8/26 6:00pm:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, August 8th, 2026 from 5:30 AM – 5:30 PM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Nelnet Payment Gateway

MyDenison content that relies on Banner data This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Posit Workbench (RStudio) Server Maintenance – Thursday, July 30th, 2026 from 1-4PM

Update 7/30/2026 4:30pm:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
ITS will be performing maintenance to the Posit Workbench (RStudio) Server on Thursday, July 30th, 2026 from 1:00-4:00 PM. The service, r.denison.edu will be unavailable during this period. Please stop any running code on RStudio by noon to ensure there are no issues when the maintenance is completed.

This post will be updated when the work is complete. If you experience any issues with either software after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [completed] Planned Outage: Network Maintenance, Thurs. 8/6/26 5-730am

Update 8/6/26 730am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post: ITS will be performing network maintenance on Thursday 8/6/26 from 5:00-7:30am which may result in the loss of the wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [completed] Planned Outage: Network Maintenance: Wed 8/5/26, 4-7am

Update 8/5/26 615am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post: ITS will be performing network maintenance on Wednesday 8/5/26, between the hours of 4:00-7:00am each day; which may result in the loss of the wired or wireless network campus wide EXCEPT:

Reese (formally Beth Eden)
Burton Morgan
Burton Morgan Server Infrastructure and Backups
Mulberry House
Eisner Center
Stone
Burke
Cinema House
Monomoy
Bryant
Burton Hall
King
Open House
Doane Dance
Monomoy Annex

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.