by ·Comments Off on [Completed] Planned Outage: Network Maintenance at Physical Plant, Recycle Plant, & Homestead, Tues. 4/9/24 5-7am

Update 4/09/24 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Tues 4/9/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Physical Plant
Recycle Plant
Homestead

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETE] Planned Outage: Network Maintenance, Thurs. 4/11/24 5-7am

Update 4/11/24 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post:

ITS will be performing network maintenance on Thursday 4/11/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations

Hoaglin Wellness Center
Physical Plant
Recycle Plant
Homestead

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Complete] Planned Outage Network Maintenance on Thurs. 4/4/24 5-7am

Update 4/4/24 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post

ITS will be performing network maintenance on Thurs 4/4/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations

Samson Talbot 2nd & 3rd floors

Whistler Hall
Huffman Hall 2nd floor
Doane Library 1st floor
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Complete] Planned Outage Network Maintenance on Tues. 3/26/24 5-7am

Update 3/26/24 7:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post ITS will be performing network maintenance on Tues 3/26/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.
Wifi / Edge network in
Burton Morgan 5th floor
Whistler Hall
Physical Plant
Shepardson Hall
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [ISSUE] Planned Update Weds. 3/20 eProcurement

The eProcurement system was updated over the weekend. This update impacted the email notifications approvers see in the system. We are working with the company to correct these emails but have not yet achieved 100% success. The impacts:

  • Some emails are from support@sciquest.com instead of purchasing@denison.edu.
  • The email has two links: a Take Action link and a View Requisition Approvals link.
  • The Take Action link takes you to a mobile site and asks the user for a four-digit code. This option will not work for Denison users.
  • Denison users should select the View Requisition Approvals or View Invoice Approvals button.
  • If you have trouble reaching your approval queue from the email link, you can approve directly within the eProcurement system by clicking on their action items using the flag icon in the top right corner of the screen.

Thank you for your patience as we work to fix this issue.

by ·Comments Off on [COMPLETE] Planned Outage Thurs. 3/21 5-7am Network Maintenance

Update 3/21/24 7:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).


Original Post: ITS will be performing network maintenance on Thursday 3/21/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Burton D. Morgan Center 3rd and 4th floors

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Student Self Service Maintenance Monday, March 11th, 2024 from 6:30AM – 7:00AM EDT

Update 3/11/24 6:47AM:
The maintenance for Student Self Service has been completed. If you experience problems, please try a fresh browser session like an incognito window or clear your browser cache.

Original Post:
Denison Information Technology Services (ITS) will be applying a fix to Student Self Service Monday, March 11th, 2024 from 6:30AM to 7:00AM in response to discovering a known defect on Friday, March 8th, 2024 which prevents advisors from exporting a list of their advisees in an Excel document format. While Student Self Service will not be down during the entire maintenance period, there will be an outage that will span a few minutes to apply the fix.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Xtender Maintenance Thursday, March 14th, 2024 from 7:00 AM – 11:00 AM EDT

Update 3/14/24 9:30am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying updates on Thursday, March 14th, 2024 from 7:00 AM – 11:00 AM EDT that will impact Xtender. Users will not be able to access or use the service until after the maintenance has been completed.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [COMPLETE] Planned Outage – Network Maintenance Tues. 3/5/24 5:30-7am

Update 3/5/24 7:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post

ITS will be performing network maintenance on Tues. 3/5/24 5:30-7am which may result in the loss of the wired or wireless network in the following locations.

Barney-Davis Hall

Library

Burton Morgan 2nd Floor

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on MyDenison Editor Update Tuesday, February 27th 6-7am

On Tuesday, Feb. 27 between 6 and 7am, we’ll release a patch to MyDenison that will include an upgrade to our existing content editor. The new interface will look refreshed with a couple of new options to create button links and column layouts, but will largely work the same as the previous editor. The previous editor has been discontinued and is no longer receiving security updates.

Old Interface:

New Interface:

For further information, feel free to check out some of the new features in this video.

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 if you have any questions.