Update: Printing maintenance is now complete. Student, lab, and wireless (AirPrint) printing have been restored. If you experience any issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Printing Maintenance — Tuesday, July 14, 5:00–8:00 PM
ITS will be performing scheduled maintenance on the print system tomorrow, Tuesday, July 14, in the evening from 5:00 to 8:00 PM. During this window, student and lab printing will be unavailable, and no one will be able to print from wireless mobile devices such as phones, tablets, and laptops (AirPrint). This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Planned Banner Maintenance Saturday, July 18th, 2026 from 6:00 AM – 9:00 AM EDT
Denison Information Technology Services (ITS) will be applying Banner security patches on Saturday, July 18th, 2026 from 6:00 AM – 9:00 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.
Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Nelnet Payment Gateway
MyDenison content that relies on Banner data
This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
2026 Independence Day Break Technology Support & Out-of-Office Tips
Information Technology Services (ITS) will close for Independence Day at 4:00 PM on Wednesday, July 1, 2026, and reopen at 8:30 AM on Monday, July 6, 2026. During this holiday, we will not monitor tickets, email or voicemail.
Please review the information below for guidance on technology support before and during the Independence Day Holiday.
Before the Independence Day Break
- Prepare for time away with our helpful TOPdesk article covering out-of-office tips:
- Setting up a Gmail vacation reply
- Creating a Google Calendar out of office entry
- Recording an alternate greeting for your Denison voicemail
- If you have technology support needs now, contact the ITS Service Desk as soon as possible to get assistance before the Independence Day break.
- Email: servicedesk@denison.edu
- Phone: 740-587-6395
During the Independence Day Break
For Technology Outages or Major Issues
- Visit Netnotes to check for reported outages or issues.
- If no information is available, please report the issue to the Denison University operator at 740-587-0810.
Note: Please do not report outages or major issues directly to the ITS Service Desk during the Independence Day break.
For Individual Questions or Issues
Consult these self-service resources:
- MyDenison: Use the search box or browse the Information Technology Services section to find detailed information.
- TOPdesk Knowledge Base: Access helpful step-by-step technology instructions.
If you can’t find an answer and would like to submit a ticket with the Service Desk during the Independence Day break, you have three options:
- Submit a ticket using the TOPdesk self-service portal.
- Send an email to servicedesk@denison.edu.
- Leave a voicemail with the Service Desk at 740-587-6395.
As a reminder, tickets, email and voicemail will not be monitored during the Independence Day break. We’ll respond to your requests as soon as possible once Denison reopens.
Wishing you a wonderful and restful holiday!
EMS System Outage
Update 6/30/26 10:00am:
EMS service is restored, and systems are now back online.
Original Post:
ITS is aware that the EMS (Event Management System) is currently down, and the appropriate teams are working with the vendor to find a solution. At this moment, we have no specific details regarding the duration of the outage or a definitive restoration window. We will provide updates as more information becomes available.
Planned Outage: Network Maintenance, Mon. 6/29/26 5-7am
ITS will be performing network maintenance on Monday 6/29/26 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations
Knobel Hall
Burton Morgan 5th floor
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
[Completed] Planned Outage: Network Maintenance, Tues. 6/2/26 6-7am
Update 6/2/26 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post: ITS will be performing network maintenance on Tuesday 6/2/26 from 6:00am-7:00am which may result in the loss of the wired or wireless network campus wide.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
[Complete] Planned Network Maintenance, Sat. 5/30/26 8am-3pm
ITS will be performing network maintenance on Saturday 5/30/26 from 8:00am-3:00pm which may result in the loss of the wired or wireless network campus wide.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Unplanned Canvas Outage
Update 5/8/26 8:45am:
Canvas service was restored late last night, and systems are now back online.
Original Post:
ITS is aware of a national Canvas service outage and is looking into the issue. Our teams are in constant contact with the service provider and are monitoring the situation in real-time. At this moment, we have no specific details regarding the duration of the outage or a definitive restoration window. We will provide updates as more information becomes available.
Potential data breach involving Canvas
Denison is aware of a data breach involving Instructure, the parent company of Canvas, our learning management system. This reported data breach is a nationwide event affecting multiple institutions.
Currently, Denison has not been notified of any direct impact to our campus. Canvas continues to be available for use by faculty, staff, and students.
Updates from Instructure are available on their status page. We will continue to monitor the situation and will provide updates if and when new information is available.