by ·Comments Off on New Denison Zoom Web Portal Interface Released 9/30/2026

The next time you go to Denison’s Zoom web portal, you will see that Zoom has released a brand new web page layout that looks very similar to the Zoom Workplace desktop app. Don’t worry, you are in the right place and you can still get to everything you need. A guide will pop up with a few quick tips to introduce you to the “new Zoom web experience” and you can learn more in Zoom’s new web experience article. Please read on for highlights.

Remind Me – When/Why Would I Go to the Denison Zoom Web Portal?

Typical reasons individuals go to Denison’s Zoom web portal include:

  • Editing your profile (for example, adding a picture or pronouns)
  • Accessing recordings, transcripts, summaries, and reports
  • Adjusting your settings (for example, granting someone else scheduling privilege, changing options like whether a waiting room is on by default, etc.)
  • Scheduling webinars

How Do I Do Those Things Now?

The new “universal header” provides access to those options through the waffle icon (a cube with 9 blocks) or your profile icon (your picture or initials) on the far right side. When you click these icons and select an option, the selected section will open in a new browser tab. When you are done with it, close that browser tab to return to the main Zoom Portal page.

Image showing the new Zoom Web Experience that features a universal header with that has two key icons on the far right side, a Waffle icon that provides access to different Zoom products like Webinars, Meetings, etcc. and a profile icon that leads to a menu with your Status, Profile, Settings, and Sign options. It also flags two items that only appear on the main page: a Download option that provides access to the Zoom Download Center and a Search bar that can be disregarded as it is limited in scope and unlikely to yield useful results. The image shows that the rest of the main page looks very similar to the Zoom Desktop app with Home, Chat, Meetings, and Contacts now in the left panel and New Meeting, Join, and Schedule options in the main area.
  • To edit your profile: at the top right of the header, click your profile icon and select Profile. Your profile will appear with Edit / Add options on the far right of the sections. 
  • To access reports, recordings, transcripts, and summaries: at the top right of the header, click your profile icon and select Profile. A left menu panel will appear with options for those items. (Note: for recordings/transcripts and summaries, you can also click the Recordings or Summaries options on the main page which will take you to those items in the Zoom Hub, a new collection point for all Zoom files.)
  • To adjust your settings: at the top right of the header, click your profile icon and select Settings. A left menu panel will appear with options for all the different settings areas.
  • To schedule a webinar or access webinars you’ve already scheduled: click the waffle icon and select Webinars. The Webinars page will appear.

Questions?

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. Updates to Denison’s Zoom documentation found on the MyDenison Zoom page in the Resources section will be coming soon.

by ·Comments Off on [complete] Planned Network Maintenance, Mon. 9/28/26 4-5am

ITS will be performing network maintenance on Monday 9/28/26 from 4:00-5:00am which may result in the loss of the wired or wireless network in the following locations

Poly Anderson Field House

504 Burg St

Soccer Locker

KH endzone cameras

Phi Beta Pi

Warehouse

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance – Thursday, 09/17/2026 5:15AM – 7:00AM – Student Printing and U: Drive

Update 9/17/2026
All maintenance has been successfully completed. If the problem persists please reach out to the ITS Service Desk.

Original Post:
ITS will perform planned maintenance on Thursday, 09/17/2026 from 5:15AM – 7:00AM on Sapphire.

During this maintenance, the following services might be unavailable:
-Personal Storage Volume (U:)
-Submitting print jobs
-Releasing print jobs (printrelease.denison.edu)
-Installing new printers (labprinters.denison.edu)

Please do not edit files over the network, submit print jobs, or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Qualtrics Legacy Results Reports Are Being Retired

Action may be required. Qualtrics is retiring Legacy Results Reports and transitioning to Results Dashboards.

Please review the information below to determine whether you need to take action.

What You Need to Do:

Only use Question Pages?
No action is required. Your Question Pages will automatically move to Results Dashboards on September 30, 2026. We recommend exploring Results Dashboards before then to become familiar with the new experience.

Use Custom Pages?
Action is required. Custom Pages will not transfer automatically. Please migrate your Custom Pages to Results Dashboards before September 30, 2026.

Learn how to identify Question Pages and Custom Pages

Need a copy of your current reports?
Download your Legacy Results Reports as PDFs before September 16, 2026 if you would like to retain a copy. Editing access ends on this date.

Key Dates:

September 16, 2026
Editing Legacy Results Reports ends.

September 30, 2026
Question Pages automatically move to Results Dashboards.

October 1, 2026
Legacy Results Reports are no longer available to view or create.

Questions?

If you use Qualtrics reporting and aren’t sure whether you need to take action, please review your existing reports and determine whether they contain Question Pages or Custom Pages before the transition dates.

Learn more

If you have any questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Planned Outage: Wireless Maintenance, Fri. 9/4/26 5-7am

ITS will be performing wireless network maintenance on Friday 9/4/26 from 5:00-7:00am which may result in the loss of the wireless network campus wide.

Please do not edit files over the wireless network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on RESOLVED: Brief Campus Wireless Outage

We experienced a brief, unexpected wireless outage between 9:45 a.m. and 9:50 a.m. this morning. Wireless service has now been fully restored.

Please report any current network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Email Notifications for Voicemails Not Being Delivered

Update 8/26/2026 2:00PM:

Denison’s phone vendor has resolved the issue and backlogged email notifications for voicemails have now been sent. If you identify a continuing issue with not receiving email notificatons for your voicemails, please contact the ITS Service Desk at 740-587-6935 or servicedesk@denison.edu.

Original Post 8/26/2026 10:20AM:

ITS has received a report of email notifications for voicemails not being received since Monday. Our initial testing indicates this may be affecting all Denison voicemail users. The issue has been reported to the vendor as high priority. We will provide updates here as they become available. Until the issue is resolved, please check voicemail by phone.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Planned Outage: Network Maintenance, Thurs. 8/13/26 430-445am

ITS will be performing network maintenance on Wednesday Planned Outage: Network Maintenance, Thurs. 8/13/26 430-445am which may result in the loss of the wired or wireless network in the following locations:

Eisner Center 2nd floor

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on GlobalProtect VPN Upgrade Thurs. 8/13/26 5-6am

Starting Thursday, August 13, 2026, between 5:00–6:00 a.m., the next time you log into GlobalProtect VPN client on a Mac or Windows computer you will be prompted to install a new version (6.3.3-1016). This is a legitimate update—please proceed with the installation when prompted! 

ITS recommends you login to GlobalProtect VPN and update as soon as is convenient anytime after 8/13/2026. This update enhances connection stability and delivers essential security fixes.

If you experience any GlobalProtect connectivity issues after you update, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.