by ·Comments Off on 2026 Independence Day Break Technology Support & Out-of-Office Tips

Information Technology Services (ITS) will close for Independence Day at 4:00 PM on Wednesday, July 1, 2026, and reopen at 8:30 AM on Monday, July 6, 2026. During this holiday, we will not monitor tickets, email or voicemail.

Please review the information below for guidance on technology support before and during the Independence Day Holiday.

Before the Independence Day Break

During the Independence Day Break

For Technology Outages or Major Issues

  1. Visit Netnotes to check for reported outages or issues. 
  2. If no information is available, please report the issue to the Denison University operator at 740-587-0810. 

Note: Please do not report outages or major issues directly to the ITS Service Desk during the Independence Day break.

For Individual Questions or Issues

Consult these self-service resources:

If you can’t find an answer and would like to submit a ticket with the Service Desk during the Independence Day break, you have three options:

As a reminder, tickets, email and voicemail will not be monitored during the Independence Day break. We’ll respond to your requests as soon as possible once Denison reopens.

Wishing you a wonderful and restful holiday!

by ·Comments Off on EMS System Outage

Update 6/30/26 10:00am:
EMS service is restored, and systems are now back online.

Original Post:
ITS is aware that the EMS (Event Management System) is currently down, and the appropriate teams are working with the vendor to find a solution. At this moment, we have no specific details regarding the duration of the outage or a definitive restoration window. We will provide updates as more information becomes available.

by ·Comments Off on Planned Outage: Network Maintenance, Mon. 6/29/26 5-7am

ITS will be performing network maintenance on Monday 6/29/26 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations

Knobel Hall

Burton Morgan 5th floor

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. 

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance, Tues. 6/2/26 6-7am

Update 6/2/26 7am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post: ITS will be performing network maintenance on Tuesday 6/2/26 from 6:00am-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Complete] Planned Network Maintenance, Sat. 5/30/26 8am-3pm

ITS will be performing network maintenance on Saturday 5/30/26 from 8:00am-3:00pm which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Unplanned Canvas Outage

Update 5/8/26 8:45am:
Canvas service was restored late last night, and systems are now back online.

Original Post:
ITS is aware of a national Canvas service outage and is looking into the issue. Our teams are in constant contact with the service provider and are monitoring the situation in real-time. At this moment, we have no specific details regarding the duration of the outage or a definitive restoration window. We will provide updates as more information becomes available.

by ·Comments Off on Potential data breach involving Canvas

Denison is aware of a data breach involving Instructure, the parent company of Canvas, our learning management system. This reported data breach is a nationwide event affecting multiple institutions.

Currently, Denison has not been notified of any direct impact to our campus. Canvas continues to be available for use by faculty, staff, and students.

Updates from Instructure are available on their status page. We will continue to monitor the situation and will provide updates if and when new information is available.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, April 18th, 2026 from 6:00 AM – 8:00 AM EDT

Update: 4/18/26 7:20am
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches on Saturday, April 18th, 2026 from 6:00 AM – 8:00 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Resolved] Network Outage: Multiple Campus Buildings Without Power

Update 4/14/26 11:39pm:

The network is back online. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

A power outage on campus has caused the network to go down in several buildings across campus. These are the buildings that the network is currently down:
Kappa Sigma
Rose House
Sigma Chi
Dustin Cabin
Lamson Lodge
Polly Anderson

by ·Comments Off on [Complete] Planned Outage: Network Maintenance, Wed. 4/7/26 6-7am

Update 4/7/26 6:15am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post

ITS will be performing network maintenance on Wednesday 4/7/26 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations

Mitchell Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.