ITS has completed testing of macOS Sonoma compatibility with Denison’s standard software and technology services. No issues were identified.

Accordingly, ITS is lifting the caution against updating to macOS Sonoma published in this Oct. 2023 announcement. Additionally, ITS has removed the block which has prevented Denison-managed Macs from receiving the macOS Sonoma software update notification. 

BEFORE YOU UPDATE

The following critical recommendations apply to this (and any) major operating system update:

  • Back up your files. In the rare event, there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.
  • Check any specialized software you use to make sure it is compatible with macOS Sonoma. You may need to update specialized applications before upgrading your Mac’s operating system.
  • Make sure you have time. Allow 2 or more hours for the update itself. Ensure that you have time after the update to address any issues that may occur.
  • Plug in your computer before starting the update. Running out of power during a software update can render your system unusable and result in data loss.

UPDATE TO macOS Sonoma

Select Apple Menu > About This Mac > Software Update to see the option to update your Mac to macOS Sonoma. 

QUESTIONS?
Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

[Completed] Planned Outage: Network Maintenance on Campus Firewall and GlobalProtect, Tues. 4/19/22 5-7am

Update 2/22/24 7:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post

ITS will be performing network maintenance on Thursday 2/22/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Knapp Hall 3rd floor
Slayter 4th floor
Cinema House
Dustin Cabin
Lamson Lodge
Softball Field

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update 2/17/24 8:10am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches on Saturday, February 17th, 2024 from 6:00 AM – 9:00 AM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Update 2/8 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).


Original Post

ITS will be performing network maintenance on Thurs. 2/8/24 from 5:00-7:00am which may result in the loss of the wired and wireless network in the following locations.

Mitchel Center

Slayter 4th Floor

Crawford (east half)

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

We have identified an issue where some users might see a problem printing W-2s to a PDF from Employee Dashboard on MyDenison if they have more than one local tax. We are working with Ellucian on this and plan to implement a fix next Tuesday morning (Feb. 6th) during the maintenance window. Between 5:00 – 7:00 AM Employee Self-Service will be unavailable. In the meantime, there is a workaround for printing your W-2 by using the following link: https://banner.denison.edu/ords/ssb/prod/bwpkxtxs.P_ChooseW2Key

  • Click on Employee and then Tax Forms.
  • Click on W-2 Year End Earnings Statement
  • Select 2023 from the drop down and click Display

On Thursday, February 15th, Denison’s Single Sign-On (SSO) service will be upgraded to use Duo’s new universal prompt, replacing the current prompt. This upgrade is required by Duo and is part of our cybersecurity modernization.

The new, simplified Duo multi-factor authentication (MFA) prompt provides a quicker login experience and still supports all the same authentication options as before. Your last-used MFA method is automatically selected. Click “Other options” if you would like to make another selection.


If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Jared Hoffman
Director of Cybersecurity

Update 2/1/24 8am:
The network updates took longer than expected – around 8am. They are now complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post: ITS will be performing network maintenance on Thurs. 2/1/24 from 5:00-7:00am which may result in the loss of the wired and wireless network in the following locations. Delayed from original date Thurs. 1/25

Mitchel Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update 1/23/24 7:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original post:

ITS will be performing network maintenance on Tuesday 1/23/24 from 5:00-7:00am which may result in the loss of the wired and wireless network in the following locations.

Fellows 2nd floor
Curtis east

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update 1/4/24 8:00pm:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Wednesday 1/3/24 from 4:30pm to 8:00pm and Thursday 1/4/24 from 4:30pm to 8:00pm which may result in the loss of the wired or wireless network in the following locations.

Slayter Union

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.