Update: 06/09/2022 10:15 pm
ITS has identified and resolved the issue. If you are still experiencing any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395


Original Post:
ITS has received reports and confirmed that the MyDenison website (my.denison.edu) is showing a “503 Error” and is not accessible at this time. ITS is working to restore access as soon as possible. This post will be updated as soon as more information is available.

If you have any additional questions or concerns, please email the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395

Update: 1:16 pm 3/29/22
The issue has been resolved. If you are still experiencing any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS was notified of a network outage in Shepardson Hall at 12:45 pm. ITS is looking into this issue and will update this post as soon as possible.
If you are experiencing an issue, please report it to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Update: 03/29/2022 08:30 am
DUO has updated its status page to indicate that the issue of failed phone authentications is now confirmed to be fully resolved.

If you are still experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
DUO Multi-Factor Authentication is currently experiencing an issue with their service where users are failing to receive DUO phone calls and SMS to authenticate and log in.

If you are experiencing this issue, you can use alternate methods of authentication, such as a PUSH to the DUO application and/ or using the passcode from the DUO application.

For additional details on the DUO application, please refer to this MyDenison post: https://my.denison.edu/campus-resources/information-technology-services/service-catalog/accounts-and-passwords/duo-two-factor-authentication

We do not know the expected time of resolution, but we will update this post as soon as we have additional information. If you are experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Update: 03/22/2022 11:30 am
DUO has updated its status page to indicate that the issue with SMS delivery failures to T-Mobile & Sprint customers is now confirmed to be fully resolved.

If you are still experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.


Original Post:
DUO Multi-Factor Authentication is currently experiencing an issue with their service, where T-Mobile & Sprint customers are failing to receive DUO messages to authenticate and log in.

If you are experiencing this issue, you can use alternate methods of authentication, such as a phone call and/ or PUSH.

We do not know of an expected time of resolution, but we will update this post as soon as we have additional information. If you are experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Update: 12/28/21 2:00 pm
The issue has been resolved. ITS believes that all Banner services are working as expected.

Please email the ITS Service Desk if you believe you continue to experience any issues.

Original Post:
ITS has received reports that since 12:45 pm on 12/28/21 some Banner Services are not working as expected. ITS is looking into the issue further and will update this note as soon as additional information is available.

Please email the ITS Service Desk at servicedesk@denison.edu for any questions or concerns.

Update: Sunday, December 26, 2021, 2:30 PM

The network has been restored to all buildings.

Update: Saturday, December 25, 2021, 1:05 PM

The network outage is ongoing for some north campus buildings, including the Physical Plant, Recycle Barn, and Homestead. ITS continues to investigate and work to resolve the outage.

We will update this post by tomorrow with additional details. To share questions or concerns, email the ITS Service Desk at servicedesk@denison.edu.

Original Post: Saturday, December 25, 2021, 7:30 AM

ITS noticed this morning that any network services are down at Physical Plant, Recycle Barn, and the Homestead. We are looking into this issue and will update this notice as soon as we have additional updates.

If you have any questions or concerns, please email the ITS Service Desk at servicedesk@denison.edu.

Update: 10/14/2021 9:45 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 10/04/2021 7:30 am
ITS experienced some issues during the maintenance leading to the extension of the maintenance. While we believe this maintenance will largely be unnoticed by end-users, some users might experience issues while roaming across the campus. We are working to resolve this issue as soon as possible.
We will be updating this post as we receive additional updates.

Original Post:
ITS will be performing network maintenance on Thursday 10/14/21 from 5:00-7:00 am which may result in the loss of the wireless network campus-wide for short durations during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 10/07/2021
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance on Thursday 10/7/21 from 5:00-7:00 am which may result in the loss of the wireless network campus-wide for short durations during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 8/13/21 – 6:50 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance on Friday, 8/13/21 from 5 am – 7 am which may result in the loss of wired or wireless network in the following locations:

Physical Plant
Recycle Barn
Homestead

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 8/10/21 – 6:20 pm
The maintenance has been completed. ITS believes that the intermittent network outages are now resolved, but will continue monitoring over the next few days. Please report issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 8/10/21 – 4:00 pm
Although the network has been stable since the last update at 2:00, we continue to troubleshoot with vendor support.

Update: 8/10/21 – 2:00 pm
A change made at 11:55 resulted in improved network stability thus far, but we are continuing to monitor and troubleshoot for a complete resolution.

Update: 8/10/21 – 12:00 pm
ITS continues to research campus network connectivity issues with the highest level of vendor support. We do not yet have an ETA on a resolution.

Update: 8/10/21 – 08:30
ITS is aware of network connectivity issues continuing to occur on campus this morning. We do not have an ETA on a complete resolution at the moment, but we will update this post as soon as we have additional information.

Update: 8/9/21 – 17:45
ITS is continuing to monitor the network and working with the vendor to troubleshoot further.

Update: 8/9/21 – 14:15 
ITS noticed another network event from 14:01 – 14:10 which resulted in a momentary disruption in network connectivity. ITS is continuing to work with the appropriate vendor to resolve the issue as soon as possible.

Original Post:

ITS has noticed campus-wide intermittent network outages this morning causing a loss of wired/ wireless network connectivity. ITS is working on a resolution and will be updating this post. Please report issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.