by ·Comments Off on Completed: Planned Banner Outage this Saturday, 8/3/2019 from 5:00 am – 5:00 pm

Update 5:30PM

All maintenance has been completed successfully. If you encounter any issues please clear your browser cache or use an incognito window. If the problem persists please report the issue to the ITS Help Desk.

Original Post:

ITS will be performing upgrades to Banner on Saturday 8/3/2019 from 5:00 am – 5:00 pm. This includes both Banner Admin pages and Banner Self-Service and affects all functional areas. During this time, all Banner systems will be unavailable. Banner, Self-Service, and all related systems such as Xtender, Jaggaer, e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Outage: Network Firewall Maintenance Campus Wide , Fri. 8/2/19 5-7am

Update 8/2/19 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network firewall maintenance on Friday 8/2/19 from 5:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETED: Banner access is restored

Banner access has been restored, and you can get back into the system.  If you come across any anomalies or inconsistencies in your work today, please contact the ITS mailto:helpdesk@denison.edu so that we can address your issues.  Also, clearing your browser cache, or using an incognito window may help you avoid conflicts with sessions that were opened prior to the outage.  Thank you for your patience during this brief unplanned outage.

Unplanned Maintenance: Banner is currently unavailable 11:57AM

Banner is currently unavailable due to a software update that caused several errors. Please log off of Banner immediately. ITS will post updates on progress throughout the day on status of the problem resolution.

by ·Comments Off on Incomplete: Planned Outage: Network Maintenance, Thursday, 8/1/2019 5am-7am

Update 8/1/2018 7:10am:

We were not able to complete the scheduled maintenance.  A message will be posted here when the work is rescheduled.

Original Message:

ITS will be performing network maintenance on Thursday 8/1/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following buildings:

Ebaugh, Herrick
Physical Plant, Recycling, Homestead
Rose House, Athletic fields
Kappa Sig
Curtis East, Curtis West, Shorney, Smith
Ash, Beta, Chamberlin, Morrow, Moshier Hutchison, Preston, Sigma Chi, Taylor
Elm, Hayes, Wright
Brown, Good, Pratt, Myers, Sunset House

Barney Davis

Cinema House

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage – CBTS Telephone System, Sunday 7/28/19 3 am – 6 am

Update:

The maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

Maint. Date: Sunday, July 28, 2019

Maint. Time: 12:00 am – 6:00 am EDT

Duration: 6 hours

Scope of Work: CBTS HEUC Infrastructure Routing Changes.

CBTS will be performing maintenance on our telephone infrastructure on Sunday, 07/28/2019 from 12 am – 6 am EDT. During this time here is a chance of a phone service interruption. Please avoid scheduling any calls during the maintenance window.

If you have any questions or concerns, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on Completed: Planned EA MySql Maintenance Tuesday 7/30 6:30 – 7:30AM

Update 7:15AM:

All maintenance has been completed successfully.

Original Post:

There is a planned maintenance to EA’s MySQL Database Tuesday morning, (7/30) – 6:30AM-7:30AM.  The following services will be unavailable at various times during this maintenance period:

  • MyDenison
  • RegisterIP
  • Forensic Economics Database
  • Student Employment

by ·Comments Off on COMPLETED: STUDENT PERSONAL Network Drive Unavailable (7/30 at 3am to 7am)

Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

 

Original post:

Beginning Tuesday, July 30th at 3:00am, ITS will begin upgrading the file server infrastructure that provides STUDENT PERSONAL (aka student “U:”) network drives. During this maintenance period student Personal network drives will be unavailable. We expect access to be restored by 7am Tuesday, July 30.

IMPORTANT! Please do not change any files on student Personal drives while this maintenance is in progress. Any file changes made on these drives during this period will be lost.

If you need assistance disconnecting or ensuring files are properly stored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Outage – Monomoy, Monomoy Annex, Tri Delta, and 118 N Mulberry

Update:

07/24/2019 12:35 pm

We have been notified that the issue was resolved and the network is back up. Please call/ email the helpdesk if you are still experiencing any issues.

Original Post:

07/24/2019 10:00 am

We have received reports that due to a power outage, the network is down in the listed buildings:

Monomoy

Monomoy Annex

Tri Delta

118 N Mulberry

We have been notified that Facilities Services are working on the issue. We will update this post as soon as we have additional information. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if there are any questions or concerns.

by ·Comments Off on COMPLETED: Planned Outage: Denison SHARED, PERSONAL, MEDIA Network Drives Unavailable from 8/16 at 10PM to 8/18 at Noon

Update on 8/18/19 at 12:20am:

Planned upgrades were completed on SHARED (aka “S:”), PERSONAL (aka “U:”) and MEDIA (aka “M:”) network drives. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Update on 8/17/19 at 3:00pm:

The infrastructure upgrade has been completed on SHARED and MEDIA network drives, and they returned to normal operation. Work continues on the PERSONAL network drive, and the updates will be posted as they become available.

Original post:

Beginning Friday, August 16th at 10:00pm, ITS will begin upgrading the file server infrastructure that provides SHARED (aka “S:”), PERSONAL (aka “U:”) and MEDIA (aka “M:”) network drives. During this maintenance period, Shared, Personal, and Media network drives will be unavailable. We expect access to be restored by Sunday, August 18th at noon.

IMPORTANT! Please save your work and log off your computer (or disconnect from the network drives on your Mac) when you leave campus on Friday, August 16th. Any file changes made on these drives during this period will be lost. 

If you need assistance disconnecting or ensuring files are properly stored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Unexpected Maintenance: Fiber repair 7/22/2019-7/26/2019

Update 7/29/2019 9:32am

Traffic was returned to the normal lines as planned.  Work is complete.

Update 7/26/2019 11:20am

The fiber repair has been completed and traffic will be returned to the normal lines this evening.

Update 7/23/2019 9:30am

AEP has postponed the work on the repair until Friday morning.  We will continue to run traffic on our backup internet lines until then.

Update 7/22/2019 5:00pm

AEP will continue working on the problem line tomorrow.  We will continue to run traffic on our backup internet lines until they are able to fix the issue.

Update 7/22/2019 12:10

Traffic has been transitioned to the backup internet lines.  We expect the traffic to return to the production fiber around midnight tonight.

Original post:

AEP will be performing maintenance on Denison’s primary internet line today beginning at noon. Before the work we will transition the traffic to Denison’s backup internet line. The transition will be very short, Voice calls in progress might notice a delay during the transition, but we do not expect calls to drop. We will run on the backup lines until this evening, no outages are expected during this time.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.