by ·Comments Off on New Denison Zoom Web Portal Interface Released 9/30/2026

The next time you go to Denison’s Zoom web portal, you will see that Zoom has released a brand new web page layout that looks very similar to the Zoom Workplace desktop app. Don’t worry, you are in the right place and you can still get to everything you need. A guide will pop up with a few quick tips to introduce you to the “new Zoom web experience” and you can learn more in Zoom’s new web experience article. Please read on for highlights.

Remind Me – When/Why Would I Go to the Denison Zoom Web Portal?

Typical reasons individuals go to Denison’s Zoom web portal include:

  • Editing your profile (for example, adding a picture or pronouns)
  • Accessing recordings, transcripts, summaries, and reports
  • Adjusting your settings (for example, granting someone else scheduling privilege, changing options like whether a waiting room is on by default, etc.)
  • Scheduling webinars

How Do I Do Those Things Now?

The new “universal header” provides access to those options through the waffle icon (a cube with 9 blocks) or your profile icon (your picture or initials) on the far right side. When you click these icons and select an option, the selected section will open in a new browser tab. When you are done with it, close that browser tab to return to the main Zoom Portal page.

Image showing the new Zoom Web Experience that features a universal header with that has two key icons on the far right side, a Waffle icon that provides access to different Zoom products like Webinars, Meetings, etcc. and a profile icon that leads to a menu with your Status, Profile, Settings, and Sign options. It also flags two items that only appear on the main page: a Download option that provides access to the Zoom Download Center and a Search bar that can be disregarded as it is limited in scope and unlikely to yield useful results. The image shows that the rest of the main page looks very similar to the Zoom Desktop app with Home, Chat, Meetings, and Contacts now in the left panel and New Meeting, Join, and Schedule options in the main area.
  • To edit your profile: at the top right of the header, click your profile icon and select Profile. Your profile will appear with Edit / Add options on the far right of the sections. 
  • To access reports, recordings, transcripts, and summaries: at the top right of the header, click your profile icon and select Profile. A left menu panel will appear with options for those items. (Note: for recordings/transcripts and summaries, you can also click the Recordings or Summaries options on the main page which will take you to those items in the Zoom Hub, a new collection point for all Zoom files.)
  • To adjust your settings: at the top right of the header, click your profile icon and select Settings. A left menu panel will appear with options for all the different settings areas.
  • To schedule a webinar or access webinars you’ve already scheduled: click the waffle icon and select Webinars. The Webinars page will appear.

Questions?

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. Updates to Denison’s Zoom documentation found on the MyDenison Zoom page in the Resources section will be coming soon.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Email Notifications for Voicemails Not Being Delivered

Update 8/26/2026 2:00PM:

Denison’s phone vendor has resolved the issue and backlogged email notifications for voicemails have now been sent. If you identify a continuing issue with not receiving email notificatons for your voicemails, please contact the ITS Service Desk at 740-587-6935 or servicedesk@denison.edu.

Original Post 8/26/2026 10:20AM:

ITS has received a report of email notifications for voicemails not being received since Monday. Our initial testing indicates this may be affecting all Denison voicemail users. The issue has been reported to the vendor as high priority. We will provide updates here as they become available. Until the issue is resolved, please check voicemail by phone.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on UPDATED/RESOLVED: [Unplanned Outage] Email Notifications for Voicemails Not Being Delivered 10/10/2025-10/15/2025

Update 10/20/2025 8:00AM

If you have not checked your voicemail via phone since 10/10/2025, please do so to see if you received any voicemails from 10/10/2025-10/15/2025. During this time, email notifications were not being processed due to a system issue and ITS has received word from the vendor that email notifications for those voicemails will NOT be delivered retroactively.

Update 10/15/2025 10:45AM: Email notifications for new voicemails are now being delivered. ITS is working with the vendor to understand the status of notifications for voicemails received after 10/10/2025 that weren’t previously processed – monitoring so far indicates those have not yet been delivered.

Original Post 10/15/2025 9:42AM: ITS has received a number of reports of email notifications for voicemails not being received since this weekend. Our initial testing indicates this may be affecting all Denison voicemail users. The issue has been reported to the vendor as high priority. We will provide updates here as they become available. Until the issue is resolved, please check voicemail by phone.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.