by ·Comments Off on MyDenison Editor Update Tuesday, February 27th 6-7am

On Tuesday, Feb. 27 between 6 and 7am, we’ll release a patch to MyDenison that will include an upgrade to our existing content editor. The new interface will look refreshed with a couple of new options to create button links and column layouts, but will largely work the same as the previous editor. The previous editor has been discontinued and is no longer receiving security updates.

Old Interface:

New Interface:

For further information, feel free to check out some of the new features in this video.

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 if you have any questions.

by ·Comments Off on MyDenison – One-time Google Account Permission Prompt Starting 6/29/2023

Background: MyDenison provides two ways to access your Denison email: 

  • You can click the G icon in the top right corner and then the Gmail icon to open  your email in a new tab.

  • You can preview snippets of your most recent Denison emails through the My Email widget on the home page and click any email to open your email in a new tab.

    (This or any other widget on the MyDenison home page can be hidden by clicking the “X” in the top right corner. If you have hidden the My Email widget, no need to read on!)

Action Needed: This applies only if the My Email widget appears on your MyDenison home page.

Beginning 6/29/2023, the first time you access MyDenison you will see a Google prompt asking you to choose your Google account and then allow permission for MyDenison to access your email messages and settings. 

This is a one-time prompt:

  • If you click Cancel, the My Email widget will be removed from your MyDenison home page. You can later click Add or Reset Blocks at the top of the page and then click My Email to re-add it, but will need to authorize the data request between MyDenison and Google.
  • If you click Allow and ever want to remove the data connection between your Gmail and MyDenison accounts you can revoke this access through your Google Account -> Security -> Third party connection settings.

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 if you have any questions.

by ·Comments Off on [Completed] Planned MariaDB Upgrade Tues 8/2 6:00 – 7:30am

[Update 8/2 6:45am]

The MariaDB upgrade is complete. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

[Original Post]

There is a planned database upgrade for MariaDB on Tuesday morning from 6:00-7:30 AM. There shouldn’t be any outages or noticeable changes, but this update will apply performance and security updates. The following systems will be affected:

  • MyDenison
  • SSO Login
  • Netnotes
  • Course Evaluations
  • RegisterIp
  • ForensicsDB

This post will be updated once the upgrade is complete. If you have any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance: MyDenison update Thursday, 10/21/21 6:00 – 7:00am

[Update 10/21 @7:00am]

Maintenance for MyDenison was completed successfully. If you experience any MyDenison issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

[Update 10/19 @7:30am]

Maintenance for MyDenison has been rescheduled for Thursday, 10/21/21 from 6:00 – 7:00 am.

[Original Post]

ITS will be performing an upgrade to MyDenison on Tuesday, 10/19/21 from 6:00 – 7:00 am. During this time MyDenison may be offline for short periods of time. Please do not attempt to edit content pages during this time. This post will be updated when the work is complete. If you experience any MyDenison issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned MyDenison Update on Tuesday May 25th 6 – 7am

[Update 6:30am]

The update has been completed and MyDenison is back online.

[Orginal Post]

MyDenison may be down for maintenance this Tuesday May 25th between 6am and 7am. Their will be an update to enhance search functionality as well as some security patches. This post will be updated once the upgrade is complete.

If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Outage: Banner Xtender is currently unavailable

Update (01/12/2021 3:45pm ET):

Access and operation within Banner Xtender have been restored. Please report any issues to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

 

Original Post (01/12/2021 2:50pm ET):

At this time Banner Xtender is unavailable. We’re currently working to restore services as soon as possible and will update this post with any changes.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned MyDenison Upgrade on Friday January 10th 8pm – Midnight

[Update 11:15]

The update has been completed and MyDenison is back online.

[Orginal Post]

MyDenison will be down for maintenance this Friday January 10th at 8pm. Due to the nature of the upgrade the site will be down for many hours. We plan to have it back up and available by Midnight. This post will be updated once the upgrade is complete.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned MyDenison Server Update on Tuesday November 26th 6:00 – 7:30 am

[Update 6:50am]

The update has been completed and MyDenison is back online.

[Original Post]

There is a planned server update for MyDenison on Tuesday November 26th between 6:00 and 7:30am. During this time MyDenison may be down or offline for periods of time. This post will be updated once the update is complete.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on UPDATE – Self-Service Banner Availability – 8/27/2019, 2:40PM

2:30PM UPDATE:  Self-Service Banner has been re-started and ITS is monitoring system performance.  We are continuing to diagnose the root cause and may need to temporarily disable access throughout the remainder of the day.

12:42PM UPDATE: Self-Service Banner is currently not accessible.  ITS is working with consulting partners to resolve the issue.  Some services are only accessible through SSB and are not currently available to be accessed include:

  • MyDenison Directory Search
  • Timesheet Approval
  • Parent Proxy

Other services can be directly accessed by using a direct link:

Please contact the ITS Helpdesk if you have questions.  We will post a status update by 2:00PM this afternoon.

10:30AM Information Technology Services (ITS) has received a report with intermittent connectivity to Self-Service Banner via MyDenison. ITS is currently investigating the cause.  We will update this post as soon as more information is available.

If you have issues, questions or concerns, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Login Update, Tuesday 8/13/19 7:00 am – 7:30am

[Update 8/13/19 7:30am]

The login update was completed successfully. If you have any issues please report them to ITS Help Desk at 740-587-6395.

 

[Original Post]

Between 7:00 and 7:30 AM on Tuesday 8/13/19, ITS will perform an update to the Login page. This shouldn’t cause any disruptions in service.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395