by ·Comments Off on Completed: Planned BigRedID Login Maintenance, Thursday, 6/20/19 4:30-6:30AM

Update 6/20/19 6:20 AM:

All maintenance successfully completed.

Original Post:

Between 4:30 and 6:30 AM, ITS will perform routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, Banner, MyDenison, Notebowl, and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Outage: Network Maintenance on Campus Buildings, Friday. 6/14/2019 5am-7am

ITS will be performing network maintenance on Friday 6/14/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations.

Ebaugh

Library

Beth Eden

Bryant

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance on Campus Buildings, Thursday. 6/13/2019 5am-7am

Update 6/13/19 7:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 6/13/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations.

Ebaugh

Library

Burton Morgan (5th Floor)

Bryant (3rd Floor)

Eisner Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Weds. 6/12/19 4-7am

Update 6/12/19 7:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 6/12/19 from 4:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Athletics

Bryant

Burke

Burton Morgan

Chamberlin

Doane Dance

Ebaugh

Eisner Center

Fellows DC

Huffman

Shorney

Shpardson

Smith

Whisler

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Monthly Security Awareness Newsletter – June

June edition:

Dark Web

(https://www.sans.org/security-awareness-training/resources/dark-web)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Fri. 6/7/19 5-7am

Update 6/7/19 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Friday 6/7/19 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Athletics
Barney
Beaver
Beta House
Brown
Bryant
Burke
Burton Morgan – 5th floor
Burton Music
Chamberlin
Cinema House
Crawford
Curtis
Delta Gamma
Doane Dance
East
Ebaugh
Eisner Center
Elm
Gilpatrick House
Good
Hayes & Wright
Homestead
Huffman
Kappa Alpha Theta
Kappa Sigma
King
Monomoy
Monomoy Annex
Morrow
Moshier Hutichinson
Myers
Open House
Poly Anderson
Physical Plant
Pratt
Preston
Rose House
Sawyer
Schaff
Shannon House
Shaw
Shepardson
Shorney
Sigma Chi
Smith
Stone
Sunset House
Swasey
Taylor
Tri Delta
Whisler

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on “eduroam” Connection Tip – Use Your Full Denison Email Address as your User Name!

When connecting to eduroam for the first time on a device, you are prompted for your user name and your password. Please use your full Denison email address as your user name NOT just your BigRedID (the first part of your email address) and your Denison password.

For more information on Denison’s wireless network environment and links to device-specific eduroam connection instructions, please see the MyDenison Wireless Network page.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on ITS Help Desk Tip: Take Advantage of Online Software Training Resources!

Are you seeking to learn Adobe Photoshop? Master data analysis in Microsoft Excel? Create a Google Form?

There are a wide variety of online training resources that can help! Please see the MyDenison Online Software Training Resources page for a starter list. If you have other resources you’d like to recommend to the community, please send those suggestions to the ITS Help Desk at helpdesk@denison.edu for potential inclusion on that page.

As you’ll see on the Online Software Training page, one excellent resource is Lynda.com which provides content across a wide variety of technology and business topics. Many libraries provide access to Lynda.com at no cost. This includes the Granville Library which issues library cards to any resident of the state of Ohio and to Denison students. Please visit the Granville Library web site for more information about accessing Lynda.com and/or obtaining a Granville Library card.

For tips on signing in to Lynda.com on a computer or mobile device using a library card, see this ITS Help Desk Online FAQ: http://apps.denison.edu/helpdesk/faq5942.

NOTE: You can check out the Lynda.com catalog and a couple of the initial videos in each course WITHOUT signing in to Lynda.com. To go further, you will need to sign in. A sampling of Lynda.com tutorials include:

  • Windows 10 Tips and Tricks
  • Windows 10 October 2018 Update New Features
  • macOS Mojave New Features
  • Creating Accessible PDFs
  • Adobe Photoshop CC 2019 One-on-One: Fundamentals
  • Video and Audio for Designers with (Adobe) Creative Cloud
  • Building a Portfolio with Adobe Portfolio
  • Project Management Foundations
  • Time Management Fundamentals

To view the full catalog, visit www.lynda.com.

by ·Comments Off on RESOLVED – UNPLANNED OUTAGE: Performance Issues with Google Services on Sunday PM 6/2/19

On Sunday 6/2/19 around 3:00PM EST, Google reported issues with slow performance or intermittent errors with the majority of Google Services including Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides, Google Forms, YouTube, Google Cloud, and more. According to the G Suite Apps Status Dashboard, the issues which related to high levels of network congestion in the Eastern US were resolved by about 7:30PM EST yesterday. If you experience problems with Google services today, please report the issue to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.