by ·Comments Off on UPDATE: MyDenison is now available

Update: 6:45 AM – MyDenison is available for use.

Original Message:

4/2/17 – 10:00 PM – ITS has received and confirmed a report that MyDenison is currently down. Attempts to access it yield a “Bad Gateway” error. ITS technicians have been notified and will address the issue as soon as possible. In the meantime, you can access the following services directly via these URLs:

Denison Apps (email, calendar, Drive, etc.) – https://apps.denison.edu
Blackboard – https://courses.denison.edu
Self Service – http://ssb.denison.edu (requires D-number and 6-digit Self Service PIN)

Banner – (banner.denison.edu) – (VPN required for off-campus access)

NoteBowl – (notebowl.denison.edu)

by ·Comments Off on Resolved: Service Disruption for Dialpad

Update 4/3/2017 10.24 am

We believe that the partial service disruption for Dialpad related to the “Executive-Assistant” pairing has been resolved. Please call the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you are still experiencing issues.

Thank you!

Original Post:

We have reports that external calls from “Assistants” to their “Executives” seem to be dropping calls. We are working with Dialpad to resolve this issue as soon as possible. In the meantime, please remove the “executive-assistant” pairings to be able to transfer to your executives.

Please let us know if you have any questions or concerns by calling the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu

Thank you!

by ·Comments Off on Resolved: Service Disruption – KnowBe4

3/30/17  8:30 AM

KnowBe4 has corrected the disruption as of yesterday afternoon.

 

3/29/17 11:04 AM
New sign in attempts to our cybersecurity training vendor website at training.KnowBe4.com, are not working correctly. When attempting to sign-in, the message “You need to sign in or sign up before continuing.”, is displayed. KnowBe4 support has been contacted to assess the source of the problem. If you’ve previously signed in to this site, you may find that you still have access.

by ·Comments Off on Faculty/Staff with Windows Computers – Please Restart/Shutdown on Wednesday 3/29/17 to Apply Updates

ITS has released a number of Windows updates to faculty/staff computers. Your computer should check for those overnight at 3AM or the next time you turn your computer on after that. It will automatically download the updates but will not apply them until you shut down or restart your computer. You will be able to tell that updates are waiting to be installed because the options that you see when you click the Start button and select “Power” will change from “Restart” to “Restart and Update” and from “Shutdown” to “Update and Shutdown”. While it may vary by computer based on pending updates, ITS anticipates that the update process should take about 10 minutes. If you choose “Update and Shutdown”, it will take approximately 5 minutes to install updates upon shutdown and 5 minutes to configure the updates when you turn the computer back on.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Faculty/Staff with Mac Computers – Please Apply Updates When Prompted

On Monday 3/27/17 at 4:30PM, ITS released a command that will check for Apple Software Updates and prompt you to apply them to your computer either now or later. The screen is titled “Management Action” and the dropdown list above the “Submit” button allows you to “Start Now” or select a time interval to delay the updates to a more convenient time if you are in the middle of something and do not want to risk having to restart your computer. While the behavior will vary according to the updates pending for your computer, it likely will take 5-20 minutes for updates to install. If your computer needs to restart, you will receive a notification before the computer restarts giving you a 5-minute warning when the restart will take place.

Mac Update Prompt

ITS strongly encourages you to accept the prompt to update as soon as possible. If updates are not applied by Monday 4/10/17 at 4:30 pm, it will automatically install and restart your computer if the updates require it.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Two Lists and One Google Group not working properly

The following lists and group were not able to distribute messages or share documents yesterday between 3/22/2017 3:00am and 3/23/2017 3:00am.  Any messages sent to these lists or documents shared with the Google group did not distribute or share properly.

Lists:

du-faculty-staff@denison.edu, dusosemail@denison.edu

Google Group:

du-faculty-staff-group@denison.edu

 

 

by ·Comments Off on Resolved: Brief Network Outage – Network Service Interruption for East Campus

A core piece of network equipment going down for a brief period in Shaw Hall has resulted in the loss of wired, wireless networks and phones on the east end of campus. The following buildings were impacted:

Shaw Hall

Beth Eden

Crawford

Beaver

Sheperdson

Lamson-lodge

Mitchell center

Huffman Hall

Dustin Cabin

Sawyer

East Hall

Whisler Hall

Gilpatrick House

Bancroft

Observatory

If you are still experiencing trouble after this time please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Knapp Hall, Thurs. 3/23/17 6-7am

Update 3/23/17 6:45am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 3/23/17 from 5:00-7:00am which will result in the loss of the wired or wireless network in Knapp Hall.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Outage – NoteBowl Access Issues

Update 2:

Over the past hour, there have been no further reports of issues. If you receive an error message when trying to log into NoteBowl, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Update:

This appears to be an intermittent problem and some logins are succeeding. NoteBowl is continuing to investigate to diagnose and resolve the issue.

Original Post:

ITS has identified issues with accessing notebowl.denison.edu and notified NoteBowl. NoteBowl is working to troubleshoot and resolve the issue as quickly as possible. Updates will be posted here as soon as more information is available.

by ·Comments Off on Brief Network Outage – Network Service Interruption for West Campus

There was electrical maintenance done by facilities in Curtis West today that took down a core piece of network equipment. This resulted in the loss of network and phones on the west end of campus. Physical plant was also impacted by this outage. If you are still experiencing trouble after this time please contact the ITS Helpdesk at 740-587-6395.