by ·Comments Off on Completed: Planned Outage: Listserv Server Maintenance Thurs. 3/16 5-7am

Update 3/16/2017 7:35am

Updates have been installed.  All should be running normally.  If you experience problems, please call the ITS Helpdesk at x6395.

Original post:

ITS will be performing maintenance on the Listserv service on Thursday, 3/16/2016 between 5:00-7:00am. Email sent via the listserv system may be delayed and access to the list consoles may be interrupted.

This post will be updated when the work is complete. If you experience any list service issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for South Campus 3/14/17

Update: 3/14/17 10:00am

Network has returned to south campus with the exception of Ace Morgan Theatre. Ace Morgan Theatre is still without power.

Please contact the Help Desk x6395 if you experience network issues.

Original Post:

Technical Services identified a network outage in Burke that is causing network to be down for most of south campus. We are looking into the issue and will give an update when one is available.

Buildings impacted:

Bryant

Cinema House

Burke

Stone

Mulberry

Ace Morgan Theatre

King Hall

Delta Gamma

Tri Delta

Monomoy

Monomoy Annex

by ·Comments Off on Planned: Daily Banner maintenance during Spring Break week – 5:30 AM-7:30 AM – 3/13-3/17

There will daily Banner maintenance and patching during the week of Spring Break: (5:30 AM – 7:30 AM — 3/13 – 3/17) — this will include Banner 8/9, INB and Self-Service Banner.

If you encounter any issues with Banner or Self-Service Banner (SSB) after the daily maintenance, please contact the Help Desk @ x6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tue, 3/14/17 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday, 3/14/17 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on FYI – Slight Change to BigRedID Login for Denison Apps on Tue, 3/14/17

Beginning Tuesday 3/14/17, after clicking “Login” on the BigRedID login page for Denison Apps you will very briefly see another page with the Denison logo and a grey box that says “Logging you in”. This should not adversely impact your login as the additional page will appear for less than a second.

by ·Comments Off on Completed: Planned Network Outage: Electrical Maintenance in Pratt, Brown, Good, & Myers Mon. 3/13/17 8-10am

Update 3/13/17 9:54am:

The electric maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

Facilities will be performing electrical maintenance on Monday 3/13/17 from 8:00-10:00am which will result in the loss of the wired and wireless network in the following locations.

Pratt

Brown

Good

Myers

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Seeing An Error When Accessing MyDenison, Denison Apps or Other Denison Web Services?

If you receive an error message when clicking a shortcut/favorite/bookmark to access any service that uses the Denison BigRedID login page (like MyDenison, Denison Apps, Blackboard, etc.), please double-check your shortcut/favorite/bookmark to make sure it has the correct URL as listed below.

MyDenison: https://my.denison.edu
Denison Apps: https://apps.denison.edu
Blackboard: https://courses.denison.edu
Notebowl: https://notebowl.denison.edu

In most browsers, you can right-click on your favorite/bookmark and choose “Edit” or “Properties” to view and edit the target URL.

EXPLANATION: Often when you go to a service and then create a bookmark, it bookmarks a long URL that has session or other specific information that may change over time, particularly when services are upgraded. It is best to edit or manually create a shortcut/bookmark to use a published URL for the service as with those above.

by ·Comments Off on Resolved: Reports of calls failing on old phone system

Update 2/23/17 5:52pm:

We believe that the PBX phone issue has been resolved. Windstream had to make a call routing change on their end in order for calls to go through.

Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any further phone issues.

Update 2/23/17 4:13pm:

It appears that calls from a PBX phone (old phone system) to a Dialpad phone number is not currently going through. A ticket has been opened with Windstream to investigate.

Dialpad to Dialpad and Dialpad to PBX phone calls all seem to be working at this time.

Original Post:

There have been reports of failed call transfers form our dispatch operators who are still using the old PBX phone system. If you have not been ported over to Dialpad yet and still use your old PBX phone you may run into this issue. ITS is looking into it and will update this post as soon as one is available.

We believe that Dialpad call transfers are still functioning correctly.

by ·Comments Off on Update: Maintenance completed: Many systems and services will be unavailable Tuesday morning, 2/21, 5:30 AM – 7:30 AM

Update: 7:00 AM

The system maintenance work has now been completed.  Important:  If you have any login problems, and before contacting the ITS Help Desk, please clear your browser’s cache/cookies.  (Information for clearing your browser’s cache can be found here:  http://www.refreshyourcache.com/en/home/)

If you have any additional login problems, or issues:  Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

Continue reading