RESOLVED – Unplanned Interruption: Network Error Message on Some New Canon Multi-Function Devices

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Update 7/24/17:

Between departmental reports and ITS checks on several Canon devices not responding to remote checks, those affected were restarted and confirmed to be working on Friday 7/21/17. ITS has not received any further reports of network connectivity errors on the Canon MFD devices.

Original Post 7/21/17:

ITS has received a handful of reports of network connectivity errors on new Canon multi-function (MFD) devices that may be associated with a brief power outage in Granville yesterday evening. Should you see an error either at the Canon device itself or when printing to it, please…

  1. Turn the device off using the power switch on the right side.
  2. Unplug the device.
  3. Wait briefly (15-30 seconds).
  4. Plug the device back in.
  5. Turn it back on.

This appears to resolve the issue.

Please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu if the problem persists.