by ·Comments Off on INFO: Windows updates/security patches will be released on 1/19/2021

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, January 19, 2021. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to GlobalProtect VPN. If you are on campus,  you do not need to connect to GlobalProtect VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Network – Thursday, 1/21/21 4 am – 7 am

Update: 1/21/21 7 am:
The maintenance has been completed. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original Post:
ITS will be performing network maintenance on Thursday, 1/21/2021 from 4 am to 7 am which may result in the loss of wired or wireless network in the following buildings:

Olin Hall
Ebaugh Hall
Library
Fellows Hall

Please do not edit or submit files over the network during this time. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

by ·Comments Off on Getting a new phone? Be ready to reinstall Duo two-factor authentication.

A few minutes of planning now will save you time and frustration when/if you replace or lose your phone.

Do you have a new phone, but the same phone number? Follow the following steps to re-connect to Duo:

  1. Download and install the Duo Mobile app (Click here for Android  |  Click here for iOS).
  2. Visit the Duo Device Management Portal.
  3. Select the Call Me option for your device. Note: You will receive a call to continue with the authentication process. Pick up the call and follow the instructions given over the phone to complete authentication.
  4. Once authenticated, under the My Settings & Devices, verify that the phone number listed is the one you are still using, and select Device Options.
  5. Select the Reactivate Duo Mobile and select Text me to receive a verification code. Once you receive the verification code, type in the verification code, click Verify and select Continue.
  6. Select your Device Type and click Continue.
  7. Click I have Duo Mobile installed.
  8. In the Duo Mobile app, click the + Add device icon and scan the barcode that shows up on the Duo Device Management Portal (you may need to allow camera access to Duo Mobile in your app permissions settings).

If you got a new phone and new phone number, please contact the ITS Service Desk by emailing servicedesk@denison.edu for assistance with reactivating Duo Mobile with your new phone number.

by ·Comments Off on [Completed] Planned Maintenance: System Disk maintenance Sunday, 1/17/2021 7am-noon

Update: 1/17/21 11:30 am
The maintenance has been completed. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original Post:

ITS will be performing maintenance on server disk sub-systems on Sunday, 1/17/2021 from 7:00 AM – Noon. This maintenance will require that the personal web hosting server (webby) be down while the updates are occurring. While we don’t expect it to cause any other outages, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any server issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Updates: Notebowl on Friday, January 15, 2021

UPDATE: Notebowl successfully completed updated at 4:11 AM. The system is working as expected. Updates have been posted to the Notebowl page on MyDenison. Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you experience any issues.

Denison Information Technology Services (ITS) and Notebowl will conduct planned Notebowl maintenance & updates on Friday, January 15, 2021, from approximately 4:00 to 5:00 AM EDT. ITS expects that Notebowl will remain online with no impact on users during the update window.

Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Updated] Planned Maintenance: Xtender Upgrade Beginning at 6:00 PM Friday, January 15th

Update 1/17/2021 5:40pm:

Xtender has been rolled back and is online. If you experience any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395 during regular business hours.

Update 1/17/2021 3:55pm:

After exhausting all troubleshooting avenues Xtender will be rolled back to the previous version and configuration. Once the root cause of the issues encountered are understood and fixed the upgrade will be rescheduled.

Update 1/16/2021 6:00pm:

Issues have been encountered and the maintenance period extended 24-hours to assist with troubleshooting. Xtender will remain unavailable until 6:00 PM on Sunday, January 17th.

Original Post:

Denison Information Technology Services (ITS) will be upgrading Xtender, the Banner Document Imaging System, beginning at 6:00 PM on Friday, January 15th, and will remain unavailable until 6:00 PM on Saturday, January 16th (a 24-hour maintenance).  Users will not be able to store or retrieve documents during this maintenance period.  ITS will be bringing down the service to complete this maintenance, so there will be no access to any documents (new or previously uploaded) until the system is brought back online the next day.  Please plan accordingly.

Access to Self-Service Banner, MyDenison, Notebowl, etc. will not be impacted by this maintenance.

Once the update is complete, ITS will update this post to indicate system availability.

Please report any issues to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395.

 

by ·Comments Off on UPDATED: New Integrated Gmail Featuring Google Chat/Rooms Now in Place

As of Thursday 1/14, Gmail has been updated:

  • Google Hangouts (the old Google messaging platform) no longer appears in the Gmail interface.
  • Google Chat and Rooms (Google’s current enterprise messaging platform) now appears in the Gmail interface instead.

Google Chat/Rooms join Google Meet within Gmail to provide the new Integrated Gmail experience on both computers and mobile devices.

Not seeing Chat, Rooms, and/or Meet in the left panel in Gmail?

If you had Chat turned off so Hangouts did not appear in Gmail, you will need to adjust your settings to see Google Chat/Rooms. Click the Gmail Settings (gear) icon and then See all settings. Across the top, click Chat and Meet. Next to Chat, select Google Chat and next to Meet select Show the Meet section in the main menu. Click Save Changes.

Take a few minutes to learn about Integrated Gmail!

What will happen to messages sent using Google Hangouts?

  • Messages sent using Google Hangouts may appear within Google Chat and are also archived with the Chats label in Gmail. (Originally only 1:1 direct messages appeared in Chat but Google is expanding that.)
  • For the time being, if you are looking for a prior message you can’t find in Google Chat or Gmail, you can continue to access Google Hangouts by going to http://hangouts.google.com or clicking the app launcher (waffle) icon within Google Workspace applications and clicking Hangouts. Google has announced plans to retire Hangouts entirely this year but a specific date is not yet available. ITS recommends accessing Hangouts ONLY if you are checking for an older message.

Want to learn more about Integrated Gmail and Google Chat/Rooms at Denison?

Join ITS for a 30 minute virtual intro session in January or February: see available sessions and register.

If you have any specific questions or issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wireless – Friday 1/15/21 4 am – 7 am

Update: 1/15/21 6 am
The maintenance has been completed. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original Post:
ITS will be performing wireless maintenance on Friday, 1/15/2021 from 4 am to 7 am which may result in the loss of wired or wireless network in the following buildings:

Fellows Hall
Library
Ebaugh
Olin

Please do not edit or submit files over the network during this time. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

by ·Comments Off on January Security Awareness Newsletter

Securing Wi-Fi at Home

(https://www.sans.org/security-awareness-training/resources/securing-wi-fi-home)

 

OUCH! is the world’s leading, free security awareness newsletter designed for everyone. Published every month in multiple languages, each edition is carefully researched and developed by the SANS Security Awareness team, instructors and community members.

by ·Comments Off on [Resolved] Unplanned Outage: Banner Xtender is currently unavailable

Update (01/12/2021 3:45pm ET):

Access and operation within Banner Xtender have been restored. Please report any issues to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

 

Original Post (01/12/2021 2:50pm ET):

At this time Banner Xtender is unavailable. We’re currently working to restore services as soon as possible and will update this post with any changes.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.