Students who dropped Fall 2023 courses in June 2023 may still appear in dropped courses. Canvas admins are currently working to fix this issue. Please reach out to the ITS Service Desk with any additional questions.
Author: Kelli Van Wasshenova
COMPLETE – Planned Updates: Notebowl on July 27, 2021
Updated at 5:50 AM EDT – This update is complete. Please see the Notebowl Page in MyDenison for a complete list of updates.
Denison Information Technology Services (ITS) and Notebowl will conduct planned Notebowl maintenance & updates on Tuesday, July 27, 2021, from approximately 4:00 to 5:00 AM EDT. ITS expects that Notebowl will remain online with no impact on users during the update window.
Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
RESOLVED – Unplanned Outage – Notebowl Certificate Error
Update at 11:32 am – The certificate error has been resolved. All users can access Notebowl again.
As of 9:55 am ITS has received reports that users are unable to connect to Notebowl due to a security certificate error. We have alerted Notebowl of the issue and are currently working to resolve the problem. We will post an update once it is resolved.
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Known Issue Impacting Notebowl Assignment “Convert submissions to Google Docs” Option
Some submissions in assignments with the “Convert submissions to Google Docs” option enabled are not being converted. Reports indicate that most student submissions convert properly, but in some cases, there are a few within the class that do not. Notebowl is working with the Google Apps team to get this issue resolved. ITS Notebowl Administrators will post updates when we have more information.
If you need particular assignments converted in order to grade them, please send a ticket to the ITS Service Desk at servicedesk@denison.edu and include the following: course name, assignment name, names of students whose submissions did not convert. We can send this information to Notebowl and they will restart the conversion for the assignment. Alternatively, you can download the submission and use Microsoft Word’s track changes feature to grade. Then you can upload the Word file back into Notebowl for the student.
Please note: From Friday, March 12th through Sunday, March 14th, ITS is converting to a new service management replacement tool called TOPdesk. There might be a delay in ticket response time during this period. Please see this post on MyDenison for more details.
[COMPLETED] Planned Updates: Notebowl on Tuesday, February 9, 2021
At 4:12 am on February 9, 2021, Notebowl made the configuration updates listed below.
- User Settings: “Nickname” field was updated to “Chosen Name”
- Course Settings: User type “Observer” was updated to “AAA”
- Course Settings: Professor role can add AAA role to courses
Please email servicedesk@denison.edu if you have any Notebowl questions or issues.
[COMPLETED] Planned Updates: Notebowl on Friday, January 15, 2021
UPDATE: Notebowl successfully completed updated at 4:11 AM. The system is working as expected. Updates have been posted to the Notebowl page on MyDenison. Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you experience any issues.
Denison Information Technology Services (ITS) and Notebowl will conduct planned Notebowl maintenance & updates on Friday, January 15, 2021, from approximately 4:00 to 5:00 AM EDT. ITS expects that Notebowl will remain online with no impact on users during the update window.
Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
COMPLETED – Planned Maintenance for Notebowl
Update: 9/25/2020 at 4:03 am – The Notebowl update has finished with zero downtime.
Original post:
Notebowl Update for 9/25/2020 at 4 am – Notebowl will be updating code. There is no anticipated downtime, and users should not experience any issues. If you do have any problems or concerns, please email servicedesk@denison.edu.
(RESOLVED) SERVICE INTERRUPTION: Notebowl unable to login 8/24/2020 9:03 -9:44am EDT
UPDATE: This service interruption has been resolved. Denison users could not log in to Notebowl from approximately 9:03 am to 9:44 am EDT. If you have any issues with Notebowl, please email servicedesk@denison.edu.
Original post:
Denison users are currently unable to login to Notebowl. ITS is working with Notebowl to resolve the issue. We will update when we have more information.
[Completed] Planned Updates: Notebowl on Monday, July 27, 2020
UPDATE 7/27/2020 6:00am
The Notebowl update has completed. Please see the updates page in MyDenison for information about new features.
Original post:
Denison Information Technology Services (ITS) and Notebowl will conduct planned Notebowl maintenance & updates from Monday, July 27, 2020, from approximately 4:00 to 5:00 AM EDT. ITS expects that Notebowl will remain online with no impact on users during the update window.
Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
[RESOLVED] Notebowl login errors
Some users may have experienced issues logging into Notebowl from 10:03PM EST – 10:45PM EST on Monday, April 20, 2020. They are currently investigating the cause of this issue.