by ·Comments Off on Resolved: Unplanned Network Outage – Many Buildings Across Campus

Update 5/28/19 8:15pm

Network has returned to the majority of campus. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 5/28/19 8:35am – Buildings without network and phone:

Barney
Beth Eden
Burton Music
Delta Gamma
Dustin Cabin
Hayes & Wright
Higley (2nd & 3rd)
Huffman (1st & 2nd)
Knapp (1st, 2nd, 3rd & 4th)
Library
Mitchell
Mulberry House
Observatory
Open House
Shepardson (2nd)
Shorney (2nd, 3rd & 4th)
Slayter (3rd & 4th)
Swasey Chapel
Talbot (2nd, 3rd & 4th)
Tri Delta

Original Post

Due to last night’s storm there are several areas without power causing the network and phones to be down in those locations. We will provide a list of areas without network shortly and update throughout the day.

by ·Comments Off on RESOLVED – Unplanned Outage: Denison E-procurement Issues Reported on 5/21/19

Update 5/24/19 9:30AM

The eprocurement system vendor identified the cause of the performance issues and took steps to address it. Since no further issues have been reported, this alert is being flagged as resolved. If you experience problems with the e-procurement system, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can notify the vendor.

Update 5/22/19 2:45PM

The eprocurement system vendor reports that the performance issues appear to have subsided. They are continuing to work to identify and correct the root cause. If you experience problems with the e-procurement system, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can notify the vendor.

Update 5/22/19 7:30AM

The e-procurement system vendor has been working to address the performance issue which is causing the intermittent errors and slowness to occur. This post will be updated as soon as vendor provides notification that the issue is resolved. In the meantime, if an error occurs please try the system again in 5-10 minutes as the problems are intermittent.

Original post 5/21/19 2:00PM

ITS has received several reports of issues with the e-procurement system including error messages, slowness, or the system unexpectedly closing your user session. The cause is under investigation and updates will be posted here as soon as more information is available.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings Thurs. 5/23/19 5-7am

Update 5/23/19 7:30am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Thursday 5/23/19 from 5:00-7:00am which will result in the loss of the wired or wireless network in the following locations.

Doane

Fellows

Knapp

Higley

Ebaugh

Herrick

Library

Beth Eden

Burton Morgan

Slayter

Sampson Talbot

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Login Maintenance, Thur 5/23/19 5:00-7:00 am

Between 5:00 and 7:00 AM on Thur 5/23/19, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-639

by ·Comments Off on Completed: Network Maintenance in Olin Hall, Tues. 5/21/19 6-7am

Update 5/21/19 6:30am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 5/21/19 from 6:00-7:00am which may result in the loss of the wired or wireless network in Olin.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETED: Planned interruptions for network drive access and printing on Thu. 05/16/19 between 6:00am and 7:30am

File and print server maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:
ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 05/16/19 between 6:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

As part of this maintenance, changes will be made to the login infrastructure supporting Mac computers. Please report any login or service access issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

by ·Comments Off on Resolved: Unplanned Outgate: Fax Service via Dialpad

Update – May 15th 8:30 am

We were notified that the issues were resolved. Please let us know if you continue to experience any issues.

Update – May 14th 8:30 am

Dialpad is continuing to work on a fix with their fax partners. We will update this post as soon as we have additional information.

Original Post:

ITS was notified that the fax service via Dialpad is currently not working. Dialpad is aware of the issue and is working to resolve the issue. Please contact the ITS Helpdesk at helpdesk@denison.edu or by calling 740-587-6395 if there are any questions or concerns.

by ·Comments Off on Protect Your Data – Recommended File Storage and Backup Practices

Protecting data used for college business is a shared responsibility. If you store important files only on your computer hard drive, your data are at risk for loss or corruption – whether from hardware or software failure, virus infection, or theft. To protect important data, please adopt a recommended file storage location or backup approach. Contact the ITS Help Desk for assistance.

by ·Comments Off on RESOLVED: Notebowl Expired Certificate Error

At 9:00pm on Wednesday, May 8, 2019 the Denison Help Desk received a report from a user who received an expired certificate when attempting to log into Notebowl. Notebowl was still accessible by clicking “Advanced” and continuing to the site.

Notebowl resolved the issue at 9:30pm.

If you are still experiencing issues in Chrome versions 70-73, please go into your settings and history to clear your cache. If you are on the most recent version of Chrome, you should only need to refresh your browser tab.

If you continue to have issues, please email helpdesk@denison.edu.