by ·Comments Off on Monthly Security Awareness Newsletter – December

December edition:

Yes, You Are a Target

(https://www.sans.org/security-awareness-training/resources/yes-you-are-target)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Scam Email Titled ” [ACTION REQUIRED] Denison University Policy Guidelines For All Employees” – Please Disregard!

The email titled ” [ACTION REQUIRED] Denison University Policy Guidelines For All Employees” with a from address of “rusty.jones@principia.edu” and “LETTER FROM THE PRESIDENT ADAM S. WEINBERG” in the body is NOT legitimate.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to this.

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

 

by ·Comments Off on RESOLVED: Unplanned Outage: LastPass Password Manager Currently Inaccessible

Update 11/20/18 3:00PM:

The issue is now resolved. If you continue having trouble logging into LastPass, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 11/20/18 11:00AM:

ITS received and confirmed a report of problems accessing LastPass. The LastPass status page indicates that there is an issue affecting U.S. logins that engineers are currently troubleshooting. This post will be updated as soon as more information is available.

by ·Comments Off on Issues in Banner? Please Clear Your Cache

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Complete: Annual SPSS License Update: Renewal Underway – Current Licenses Function Until 12/29/18

Update 11/29/18:

ITS has completed the distribution of 2019 licenses to faculty with 2018 licenses and has notified students of the availability of 2019 licenses if SPSS will be needed beyond 12/29/18. If you have not received a 2019 SPSS license code and need one, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Update 11/28/18:

ITS has updated the SPSS license server to reflect the 2019 license, so all Denison desktop computers are now receiving the 2019 license. ITS is in the process of distributing individual SPSS licenses to faculty that have 2018 licenses as well as notifying students who have 2018 licenses of the availability of 2019 licenses upon request. That should be complete by end of day 11/29/18.

Original Post:

Denison’s current SPSS licenses expire on 11/30/2018 with a 30-day grace period after that. The renewal agreement has been completed and the 2019 license codes are expected soon. ITS will update the network license server and distribute new codes as soon as they are available – likely by 12/7/18. In the meantime, while you will see a license alert in SPSS you can disregard that. SPSS will continue to function with the current license until 12/29 so there will not be any gap in SPSS availability.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Windows updates/security patches will be deployed on 11/16/18

Denison ITS will be releasing security patches and critical updates to Windows computers at 5:00 PM on 11/16/18. Computers may take up to five minutes to apply the updates, once a restart/reboot is initiated.

If you experience any issues, please contact ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for further assistance.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tue. 11/20/18 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:
ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 11/20/18 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on RESOLVED: Network Access During Campus Power Outage – 11/15/2018

Update 11/15/18 5:15PM:

Network access returned as power was restored this afternoon. If you are experiencing any continuing network problems, please report those to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

Network access on campus will be spotty during the power outage. AEP’s outage map (http://outagemap.aepohio.com.s3.amazonaws.com/external/default.html) indicates the estimated restoration time as 2pm this afternoon. If you need access to the network, there are generators keeping some network infrastructure up in the following buildings:

Burke, Burton Morgan, Doane Admin (Basement),  Ebaugh, Fellows, Herrick,  Higley (Basement), Olin, Physical Plant, Slayter (2nd floor), and several of the residence halls: Beaver, Crawford, East, Gilpatrick, Huffman (Basement), Monomoy, Sawyer, Shaw, Shepardson (Basement, North end), Brown, Good, Kappa Sig, Morrow, Moshier-Hutchinson, Myers, Pratt, Preston, Sunset House, Taylor, King, Monomoy Annex, Stone, Curtis East and West, Shorney (Basement), and Smith.

Please follow the safety recommendations in the campus emergency alert as you move around campus:

  • Please use extreme caution while navigating campus.  Do not walk in wooded areas and please pay attention to overhead danger. The weight of the ice on trees, poles and overhead lines can result in a sudden collapse posing a serious risk.
  • Several roads on campus have been closed and will reopen when the danger of falling limbs is passed.
  • Presidents Drive will remain closed due to these overhead dangers until the risk has subsided.

by ·Comments Off on Denison Apps Email – New Look In Place for All Accountholders

Google released a new look and features for Gmail several months ago and began encouraging users to switch. The “old look” has now gone away entirely. While you can no longer revert to the “classic” Denison Apps email interface, you can adjust your inbox display settings by clicking the Settings icon at the top right of your Inbox list and selecting “Display density” and adjusting as desired. To learn more about the new features, please see https://support.google.com/a/answer/7684334?hl=en.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.