Netnotes

DialPad has released a new version of the Dialpad Windows app, version v17.100.2, which reduces the amount of system resources the app uses. ITS recommends you check your Dialpad app and update it if needed. To do so, open the Dialpad app and click the dropdown arrow in the top right corner next to your name, phone number, and profile icon. Look at the bottom of the menu that appears under Help and before Logout. If it says “Version 17.100.2” you are on the latest version. If it lists Update as an option, please select that.

Mac Note: If you use the Mac Dialpad app and would like to update, please open the Dialpad app and then click Dialpad in the Apple menu bar and Check for Update. Then click the dropdown arrow in the top right corner next to your name, phone number, and profile icon. Look at the bottom of the menu that appears under Help and before Logout. If it says “Version 17.100.2” you are on the latest version. If it lists Update as an option, please select that.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

February edition:

Personalized Scams

(https://www.sans.org/security-awareness-training/resources/personalized-scams)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

ITS has received a number of reports from individuals who are finding that Banner unexpectedly stops functioning and closes in the middle of use, often with a “Service Invocation Error”.

If you are experiencing this problem, please report it to the ITS Help Desk at helpdesk@denison.edu including the name(s) of the form(s) you are using when the issue occurs.

To minimize the occurrence of the problem:

ITS is working to diagnose and correct the root issue. Updates will be posted here.

Update 2/8/19 ~9:00AM:

The issue is believed to be resolved with the reinstallation of Chrome on computers that were missing it. No further reports of issues were reported Thursday afternoon. If you find that Chrome is missing from a computer, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 2/7/19 Noon:

ITS has received a number of reports and confirmed an issue with Google Chrome being removed from some Denison Windows computers. The reported instances have largely been in eclassrooms/labs with isolated instances associated with faculty/staff computers.

For eclassroom/lab computers, ITS has taken steps to reinstall Google Chrome. If you find that Google Chrome is missing in an eclassroom/lab, please report it to the ITS Help Desk at 740-587-6395.

Should you experience this on your faculty/staff Denison computer, we ask that you report it to the Help Desk including the Denison inventory sticker number (on a white tag with red lettering, number preceded by “CS”) so we are aware of the issue but to restore it most quickly we recommend you go to Google Chrome’s download page at https://www.google.com/chrome/ and reinstall.

The email titled “Fwd:” pretending to be from “Adam Weinberg” with a from address of “president.1691 at gmail.com” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.