by ·Comments Off on Google Meet GRID VIEW Users – Action Needed

If you are currently using the Grid View Chrome extension in Google Meet, Information Technology Services (ITS) recommends that you follow the steps below to remove and re-add the Chrome extension as a better source that is more routinely updating the extension is now available. You may encounter issues if you continue to use the currently installed Chrome extension.

To remove and re-add Grid view:

  1. Click this link: original source for the Grid View Chrome extension
  2. If it says Remove from Chrome in the top right, click that. If it says Add to Chrome, no action is needed.
  3. Click this link: new source for the Grid View Chrome extension
  4. In the top right, click Add to Chrome and then click Add extension to confirm.
  5. If you are in a Google Meet when you complete the above steps, please leave and rejoin the Google Meet so the changes take effect.

NOTE: Google’s native tiled layout now displays up to 16 participants so Grid View is only necessary if you attend meetings larger than that. To learn more about Grid View, see the Google Meet Grid View Quick Reference Guide.

If you have any questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Upgrade Zoom by May 30th

Zoom continues to make rapid changes to their software to improve the security of the program.  A critical change will go in effect on May 30th and requires every Zoom user (Basic and Pro) to upgrade to the latest version of the Zoom client. Go here to download the software https://zoom.us/download. Select the Zoom Client for Meetings download button. If you have not upgraded by the 30th, Zoom will force the upgrade the next time you launch the program or try to join a meeting.

Details about this new version are available here https://zoom.us/docs/en-us/zoom-v5-0.html

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu. 05/21/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 05/21/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on INFO: Windows updates/security patches will be released on 5/19/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, May 19, 2020. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to Pulse Secure VPN. If you are on campus,  you do not need to connect to Pulse Secure VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on INFO: Active Phishing Attempts at Denison University

Information Technology Services (ITS) would like to inform the Denison community we are receiving several reports of Phishing where the sender and subject line are changing subtly where there is a request for faculty transcripts. This is not a message from ITS or from any member of our Denison community.

We encourage individuals to remain vigilant and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments
  • Use trusted sources
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information

The types of emails you may receive to get your attention to click a malicious link or open an attachment include:

  • Fake school emails that provide information about a particular Denison group (e.g.; students, faculty, etc.)
  • Emails requesting information from you

If you feel you have received a phishing email please report it as phishing in Gmail. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on COMPLETE: Planned Login Maintenance, Tuesday 5/19/20 4:00-7:00 am

Between 4:00 and 7:00 AM on Tuesday 5/19/20, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on Resolved: Unplanned Network Outage: Multiple Campus Buildings Without Power

Update 5/16/20 9:10am

The power to the networking equipment has been restored. The source of the outage was an AEP power outage. If you are still experiencing any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

A power outage on campus has caused the network to go down in several buildings across campus. Facilities is coming on-site to look into the outage further. An update will be posted when available.

by ·Comments Off on URGENT: Be Aware of Phishing

We would like to warn everyone to remain vigilant for scams. Cyber criminals may send phishing emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information. Exercise caution in handling any email that appears to be related to Denison from a non-Denison account.

We encourage individuals to remain vigilant and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments
  • Use trusted sources
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information

The types of emails you may receive to get your attention to click a malicious link or open an attachment include:

  • Fake school emails that provide information about a particular Denison group (e.g.; students, faculty, etc.)
  • Emails requesting information from you

If you feel you have received a phishing email please report it as phishing in Gmail. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on COMPLETED – PLANNED MAINTENANCE AND UPDATES: Notebowl Monday, May 18th through Friday, May 22nd

Update on Friday, 5/22/2020:

Notebowl platform updates on Friday, May 22nd 4:00 AM EDT were successfully completed at 4:27 AM.

For a complete list of updates along with screenshots and a video walk through, see the Notebowl page in MyDenison.

Update on Thursday, 5/21/2020 5:30 AM:

Notebowl platform updates on Thursday, May 21st 4:00 AM EDT were successfully completed at 5:09 AM.

Notebowl will be releasing additional updates Friday, May 22nd at 4:00 AM EDT.

For a running list of updates, see the Notebowl page in MyDenison.

Update Wednesday 5/20/2020 7:30 AM:

Notebowl platform updates on Wednesday, May 20th 4:00 AM EDT were successfully completed at 6:11 AM.

Notebowl will be releasing additional updates Thursday, May 21st at 4:00 AM EDT and Friday, May 22nd at 4:00 AM EDT.

A full list of updated features will be available after the update is complete. For a running list of updates, see the Notebowl page in MyDenison.

Update Monday, 5/18/2020:

ITS would like to update the Denison community that maintenance for Notebowl is currently underway; however, the feature updates will be now be completed Thursday, May 21, 2020. ITS expects that Notebowl will remain online with no impact to users through this maintenance and update window.

Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ORIGINAL:

Denison Information Technology Services (ITS) and Notebowl will conduct planned Notebowl maintenance & updates from Monday, May 18th at 1:00 PM EDT to Wednesday, May 20th at 4:30 AM EDT. ITS expects that Notebowl will remain online with no impact to users through both the maintenance and update windows. Please see the details below.

Backend maintenance is scheduled for Monday, May 18th from 1:00 – 2:30 PM EDT.

Notebowl platform updates are scheduled for Tuesday, May 19th 4:00 – 4:30 AM EDT, and Wednesday, May 20th 4:00 – 4:30 AM EDT. A full list of updated features will be available after the update is complete.

Although all data will be backed up prior to maintenance, faculty members are encouraged to download gradebooks from Notebowl by 12:00 PM on Monday, May 18th (the university grades deadline) for their own records. Watch a video detailing this process here.

Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, May 23, 2020 from 5:00 AM – 5:00 PM EDT

Update 1:55pm:

All maintenance has been successfully completed.

Original Post:

Denison Information Technology Services (ITS) will be performing Banner security patches and module updates (all environments) on Saturday, May 23, 2020 from 5:00 AM – 5:00 PM EDT that will impact access to Banner and related systems. Users will not be able to access these systems during this time.

The following Banner security patches and module updates (all environments) will be affected:

  • Banner Admin Pages
  • Banner Self-Service
  • Xtender
  • Jaggaer (e-procurement)
  • MyDenison content that relies on Banner data

This post will be updated when maintenance is complete.

If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.