by ·Comments Off on [COMPLETED] Planned Maintenance: Campus wide network – Tue. 06/16/2020 5 am – 7 am

Update: 6/16/2020 6:15 am

The network maintenance has been completed. If you are experiencing any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

ITS will be performing routine network maintenance on Tuesday 6/16/20 from 5:00 am – 7:00 am which may result in the loss of the wired or wireless network campus-wide during this time.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Monthly Security Awareness Newsletter – June

June edition:

Creating a Cyber Secure Home

(https://www.sans.org/security-awareness-training/resources/creating-cyber-secure-home)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on STUDENTS – BEWARE of Emails Pretending to be from Financial Aid or a Loan Servicer

The National Association of Student Financial Aid Administrators (NASFAA) has posted a warning about financial aid-related  scams targeting students to try to obtain personal or financial information. Please read the NASFAA post for details on the currently reported email and phone scam attempts and how to avoid falling victim to them.

If you receive an email or phone call related to financial aid and want to validate it is from Denison, please call (740)587-6279 or email finaid@denison.edu.

IMPORTANT! This is one of an ever-increasing number of scam attempts targeting students. Please read the 6/1/2020 alert for students about phishing attempts and cyber scams from Denison Information Technology Services (ITS) to learn more about how to protect yourself.

If you feel you have received a phishing email please report it as phishing in Gmail. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on INFO: Adobe Performing Maintenance on 6/6/2020

Denison Information Technology Services (ITS) would like to inform the Denison community that Adobe will be performing maintenance on their Adobe Creative Cloud Suite on Saturday, June 6, 2020 from 2:00 PM (UTC-4) – 6:00 PM (UTC-4).

Adobe has informed us that this might not impact all users, but users might experience slowness during this maintenance.

If you have questions or concerns, please contact the ITS Service Desk at 1-740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Tuesday 6/2/20

On 6/2/20, Information Technology Services (ITS) will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is silent and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. Please note, this is different from Enabling the Chrome extension.

 

If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] MyDenison “My Apps” Links Missing

UPDATE 6/1/2020 3:33PM

The My Apps menu items have now been restored. Users may need to refresh MyDenison or log out and back in to see the changes.

Original Post

Information Technology Services (ITS) is working to resolve an error where certain items in the My Apps menu of MyDenison are not appearing for users. Some of the items in My Apps are to external services, and can still be accessed by using their direct URLs, listed below:

  • Applicant Tracking System (ATS): https://employment.denison.edu/hr/sso
  • Duo Device Management Portal: https://dss.denison.edu/duo
  • Gartner Research: https://ssofed.gartner.com/sp/startSSO.ping?PartnerIdpId=login.denison.edu
  • Guest Network Access: https://dss.denison.edu/duaccess
  • Interfolio: https://iam-api.interfolio.com/Shibboleth.sso/Login?entityID=login.denison.edu
  • Remote Network Access: https://remote.denison.edu/

We will update this post when the My Apps menu is fully restored, as well as updated with more direct URLs here, as needed.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Computer Security Update Available 6/2/2020

Summary
To better protect your Denison computer against threats on web pages and in file downloads, Information Technology Services (ITS) is asking that employees who are working from home connect with the Pulse Secure VPN client on their Denison issued computer for a period of one hour on or after 6/2/2020. Employees working on campus will automatically receive this update. This connection will enable an install of McAfee Web Control, a feature of our McAfee Antivirus/Antimalware software found on Denison computers.

Actions To Take
After the install has occurred, you will see a pop-up in your Chrome browser to enable a new extension entitled McAfee Endpoint Security Web Control or McAfee Endpoint Security For Mac Web Control. Please click to Enable Extension. This will better protect your browser activity from known malicious websites. For details, click here.

by ·Comments Off on ITS Support for Summer

With the summer upon us, Denison Information Technology Services (ITS) would like to inform the campus community of our support plan as we transition back to campus in the following ways:

Email: servicedesk@denison.edu

  • Emails are actively monitored Monday – Friday between 8AM – 5PM (EDT)

Phone: 1-740-587-6395

  • Calls are answered by Denison ITS staff Monday – Friday between 8AM – 5PM (EDT)
  • Phone support outside of our business hours is available from our After Hours Support agents by calling the same ITS Service Desk number.

In-Person: Fellows Hall 100A (by appointment only)

  • Members of the ITS Client Experience team will be onsite on Monday and Thursday every week to address technology needs. If you need in-person support, please submit a ticket to servicedesk@denison.edu to make an appointment. 
  • Requested accessories/loaner laptops available for pick-up will be communicated to you once it is available. You must bring your Denison issued ID card to swipe into the building. If you need technical support, please call 1-740-587-6395 or email servicedesk @denison.edu.
  • To comply with Denison’s face mask protocol and social distancing standards, we ask that clients retrieve accessories marked with their name from the designated table in Fellows. The Fellows 100 lab is routinely sanitized after every client.
  • At this time, we are not offering equipment drop-off or in-office desktop support. Our team is available at servicedesk@denison.edu and we will be happy to schedule a Google Meet session with you to troubleshoot.

Calls & Emails are monitored periodically on weekends for emergencies only. All non-emergency requests placed after hours will be addressed as soon as possible upon the next business day.

If you believe a system might be down or you are unable to connect to a University service, please check our Netnotes page where ITS publishes information regarding planned system maintenance, unplanned system outages and IT information that is relevant to the Denison Community.

by ·Comments Off on Update and TEST Zoom BEFORE Your Next Zoom Meeting! (Update Issues Reported)

Zoom has been updating their desktop app and as of 5/30/2020 is enforcing a requirement that all Zoom users be on a 5.0+ version of the desktop app. For the best performance and security with Zoom, you should always use the latest version of the Zoom app. Please see this FAQ on how to update and test the Zoom app. 

Even if you’ve recently updated Zoom, Information Technology Services (ITS) recommends you follow the steps in the FAQ to make sure your Zoom app is at the very latest version and you are able to successfully join meetings. ITS has received reports of several individuals who were unable to join a Zoom meeting after updating the Zoom app.

NOTE: If you will be using Zoom for Denison-related meetings and have not yet created a basic (free) Zoom account with your Denison email address and installed Zoom, please see this faculty/staff quick reference guide.

If you have any questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Jabber Users: Sign out/Sign In if NOT Connected to Phone Services

If you use Jabber and find that you are NOT connected to “phone services” this morning as indicated by an x by the computer/phone icon at the bottom of the left panel, please sign out of Jabber and sign back in.

  • On a Windows computer, click the gear icon in the top right and select Sign out. Click Sign in and you will be automatically signed back in.
  • On a Mac computer, ciick Jabber in the top menu bar and select Sign out. Click Sign in and you will be automatically signed back in.

CBTS performed maintenance on the phone system over the weekend and it appears that in some instances Jabber may not reconnect to phone services without the sign out/sign in step.

If you have any questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.