Update 8/1/2020 5:40pm:
All maintenance has been completed successfully.
If you experience any issues with Banner, please clear your browser cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp
If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, August 1st, 2020 from 5:00 AM – 7:00 PM EDT that will impact access to Banner and related systems (all environments). Users will not be able to access these services during this time.
Affected services (all environments) include:
- Banner Admin Pages
- Banner Self-Service
- Xtender
- Jaggaer (e-procurement)
- Cognos
- MyDenison content that relies on Banner data
This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.