Please drop by Fellows Hall Room 100 if you need help connecting your device(s) to eduroam using the new, most secure way. The 3/14/2023 deadline to have all your devices connected the new way (by going to joinwifi.denison.edu and enrolling through “SecureW2”) is fast approaching!

Details:

Connecting to Eduroam the new and most secure way

Any devices you connect to eduroam (computer, tablet AND phone) must be connected using the new, more secure way by Tuesday March 14, 2023.

• OLD: If you most recently connected to eduroam using your Denison email and password, you are using the old, less secure way.
• NEW: If you most recently connected to eduroam by visiting joinwifi.denison.edu and enrolling through SecureW2, you are connected in the new, more secure way.

On Tuesday, March 14, 2023, devices that are NOT connected the new way will be disconnected from eduroam, and they will not have WiFi service until you reconnect using the new way.

Not sure how you are connected? Use this Quick Eduroam Connection Check guide to check each of your devices. We will also reach out by email to notify you if you still have devices connected the old way.

Need to reconnect the new way? Follow the steps below. For more detailed instructions, please see the appropriate guide for your device: Mac, Windows, iOS, Android, Chrome.

Need help? Drop by the Eduroam SecureW2 drop-in help session in Fellows Hall Room 100 on Friday, Feb. 3 from 3:00 to 4:00 pm with your device(s) for assistance. You can also contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 or visit at your convenience during open hours:

• Monday-Thursday 8:00 am-6:00 pm; Friday 8:00 am-5:00 pm: Fellows Hall Room 100A
• Sunday-Thursday 7:00-10:00 pm: Library Learning Commons, desk near the printers 

Google Sheets has two ways you can filter your data: using a Filter or a Filter View. Using a Filter View has many advantages over using a Filter. This new Denison Google Sheets Using Filter Views video showcases why and how to use Filter Views. If you are not sure if you are using Filter Views, please watch!

Using Filter Views rather than Filters is one of a number of tips covered in the Denison Google Sheets – Large Data Sets guide. If you work with large spreadsheets, please check out the tips in this guide.

If you have questions on this or other Google Sheets topics, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 or schedule an ITS Client Success virtual appointment.

ITS has completed testing of macOS Ventura compatibility with Denison’s standard software and technology services. No issues were identified.

Accordingly, ITS is lifting the caution against updating to macOS Ventura published in this Oct. 2022 announcement. Additionally, ITS has removed the block which has prevented Denison-managed Macs from receiving the macOS Ventura software update notification. 

BEFORE YOU UPDATE

The following critical recommendations apply to this (and any) major operating system update:

• Back up your files. In the rare event there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.
• Check any specialized software you use to make sure it is compatible with macOS Ventura. You may need to update specialized applications before upgrading your Mac’s operating system.
• Make sure you have time. Allow 2 or more hours for the update itself. Ensure that you have time after the update to address any issues that may occur.
• Plug in your computer before starting the update. Running out of power during a software update can render your system unusable and result in data loss.

UPDATE TO macOS VENTURA

Select Apple Menu > About This Mac > Software Update to see the option to update your Mac to macOS Ventura. (If you don’t see this yet, check again soon! Denison Macs will receive the ability to install Ventura beginning January 22, 2023.)

QUESTIONS?

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Google has added a “Timeline View” (Gantt Chart) to Google Sheets to help track and visualize project tasks. 

To use the timeline view, your Google Sheet must contain at least the following fields: Task title, Start Date (in date format), and End Date (in date format) OR Duration (as number of days OR in hours, minutes, seconds format hh:mm:ss). 

To learn more, see the Google Support articles Create & Edit a Timeline View and Customize Your Timeline View. For a great video walkthrough of setting up your spreadsheet and creating a timeline view, see this video from DoIT Training at Stony Brook University.

If you have any questions or would like to review this or other Google Sheets features either individually or in a group, please send a request to the ITS Service Desk at servicedesk@denison.edu.

There are two ways to use Google Meet on a mobile device: you can use Google Meet through the integrated Gmail app OR the standalone Google Meet app. 

Google has updated the standalone Google Meet app. Beginning January 11, 2023, Google will redirect users to install the updated app if it is not already installed. Please note, the new app may have already been automatically installed.

Once the app is updated, the next time you open it you may see several screens asking for input such as the entry of a phone number or permission to access your contacts. To learn more about changes in the Google Meet app, please see this Google support article “Learn about the new Meet app”.

If you have any questions or issues using the Google Meet app with your Denison account, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Information Technology Services (ITS) will close for Winter Break at 5 PM on Thursday, December 22, 2022. We will reopen at 8 AM on Tuesday, January 3, 2023. Please consult the information below if you need technology support before or during Winter Break.

Before Winter Break 

• See our new TOPdesk article that shares Out of the Office tips, including setting up a Gmail vacation reply, a Google Calendar out of office entry, and an alternate greeting for your Denison voicemail.
• If you have technology support needs now, contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 as soon as possible to get assistance before Winter Break.

During Winter Break

If you suspect a technology service outage or major issue, please check this site, Netnotes, to see if an outage or issue has been reported. If you do not find relevant information, please report issues to the Denison University operator at 740-587-0810. Please do not report outages or major issues directly to the ITS Service Desk during Winter Break.

If you have an individual question or issue, consult these resources:

• MyDenison contains a great deal of technology service information. Use the MyDenison search box or browse the Information Technology Services section to find information.
• The Knowledge Base in the TOPdesk Self-Service Portal contains many helpful step-by-step technology instructions.
• LinkedIn Learning provides access to video tutorials on many technology topics.

If you can’t find an answer and would like to submit a ticket with the Service Desk during Winter Break, you have three options:

• Submit a ticket using the TOPdesk self-service portal.
• Send an email to servicedesk@denison.edu.
• Leave a voicemail with the Service Desk at 740-587-6395. 

We’ll respond to your requests as soon as possible once Denison reopens Tuesday, January 3, 2023.

Have a wonderful, restful winter break!

Information Technology Services (ITS) Service Desk hours during Thanksgiving Break week are:

• Saturday 11/19-Sunday 11/20: CLOSED
• Monday 11/21-Wednesday 11/23: Open 8:00 am-Noon and 1:00-5:00 pm
• Thursday 11/24-Saturday 11/26: CLOSED
• Sunday 11/27: Resume normal hours, open 7:00-10:00 pm

If you have any current technology questions or issues, please contact the ITS Service Desk as soon as possible to get assistance before Thanksgiving. Please note that ITS staffing will be lighter during Thanksgiving week so submitting requests the week of 11/14 is recommended.

Please consult the information below if you need technology support when the ITS Service Desk is closed during Thanksgiving Break.

If you suspect a technology service outage or major issue, please visit the ITS Status and Information page at http://netnotes.denison.edu to see if an outage or issue has been reported. If you do not find relevant information on this page, please report the issue to the Denison University operator at 740-587-0810. Please DO NOT report outages or major issues directly to the ITS Service Desk during closed hours.

If you have an individual question or issue, a number of resources may be able to assist you:

• MyDenison contains a great deal of technology service information. Please use the MyDenison search box or browse the Information Technology Services section to find information.
• The Knowledge Base in the TOPdesk Self-Service Portal (available through MyDenison by clicking the TOPdesk icon in the top right and then clicking Knowledge Base) contains helpful technology answers.
• Denison’s LinkedIn Learning agreement provides access to video tutorials on many technology (and other) topics.

If you can’t find an answer and would like to submit a ticket with the Service Desk while it is closed, you have three options to do so:

• Submit a ticket via the TOPdesk self-service portal
• Send an email to servicedesk@denison.edu
• Call the Service Desk and leave a voicemail at 740-587-6395 

We will respond to your requests as soon as possible when the ITS Service Desk reopens on Sunday, 11/27, and full-time staff return on Monday, 11/28. 

Enjoy the Thanksgiving break!

For tips on staying safe while shopping online during the holiday season (and year-round!), Information Technology Services (ITS) recommends this timely and helpful article from the Center for Internet Security:  Shop Smart and Stay Safe This Holiday Season.

UPDATE 10/26/2022 7:00AM:

Due to issues encountered during the phone system upgrade overnight on 10/25-26, the upgrade was not completed and will be rescheduled as soon as the issues are diagnosed and addressed. The phone system was restored to its prior state and is fully functional. If you have any questions or experience any phone issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ORIGINAL PLANNED OUTAGE:

Denison Phone System Upgrade Overnight 10/25-26 – Keep Any Denison Phone Calls Short!

Denison’s phone vendor will be performing a significant backend phone system upgrade overnight starting on Tuesday 10/25 at 10pm and completing on Wednesday 10/26 by 6am. This upgrade will result in a number of brief service interruptions. During this time, please plan on keeping any phone calls on Denison Cisco phones brief (less than 5 minutes). If you need to make a call longer than 5 minutes, please use a non-Denison phone.

Expected service interruptions during the overnight upgrade:

• Each Denison Cisco phone will reboot 4 times taking <2 minutes each time. If you are on a call,  the reboot will NOT occur until the call is completed UNLESS the call is longer than 5 minutes. Please do not plan on holding phone conversations longer than 5 minutes on a Denison phone during this time. 
• In the unlikely case an inbound call comes into a line right as that line’s failover is happening, it might not complete. If so, the caller would likely call again and it should complete normally given an expected outage of <2 min when a line’s failover occurs.
• There will be up to 4 brief delays (<2 minutes each) in processing inbound and outbound faxes.
• Elevator, Blue Light, and other non-Cisco phones will have up to 4 brief (<2 minute each) interruptions in service. If you make a call and it does not complete, please try again in a minute or two.

If you experience a phone issue after the upgrade, please report it to the ITS Service Desk at servicedesk@denison.edu or 750-587-6395.