by ·Comments Off on Student U: Drive Issues

Update 4/30 – 9:45AM:  Student U: drive has been restored. If you experience any problems with U: drive access, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 4/30 – 9:00AM: ITS has received reports of problems with student U: drive access and work is underway to correct the issue.

Update 4/24 – 1:35PM: Access to the student U: drives has been restored.

Original post 4/24: ITS has received reports of problems accessing student U: (Personal) drives. Work is underway to correct the problem.  Updates will be posted here.

by ·Comments Off on Blackboard Login Issues Corrected

Update 9:00AM:  The Blackboard login issue has been corrected.

Original Post:

ITS has received reports of failed attempts to log in to Blackboard due to an LDAP error.  Work is underway to correct the issue and updates will be posted here.

by ·Comments Off on Denison Apps Mail Service Unavailable for Some Users

Update 2:10PM:  Per Google’s Apps Status Dashboard, service should now be fully restored to all Gmail users.

Original Post:

ITS is receiving reports of individuals receiving a “Temporary Error (500)” when trying to log in to Denison Apps Mail.  Google has confirmed that there is an issue affecting approximately 2% of Gmail users and they are working to restore service to those affected as quickly as possible. Updates will be posted here.

Please note, you can check the status of any Google Apps service by visiting the Denison Apps Learning Center and clicking the “Apps Status Dashboard” under Quick Links on the lefthand side of the page.  If any service has a dot that is not green beside it, click the dot under the date for that service for more information.

by ·Comments Off on Network Printing and Mac Computer Lab Student Login Issues

Update 9:40AM

ITS believes these problems have been corrected. If you continue to experience any issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received reports of problems with printing to network printers and logging into Mac computers in computer labs.  Work is underway to correct these issues and updates will be posted here.

by ·Comments Off on Banner Job Submission Issue Reported Tuesday 4/3

Update 4/3 9:44AM:

Banner and job submission have been restored to normal service.

Original Post:

The ITS Help Desk has received several reports of issues with Banner job submission this AM.  Diagnosis has revealed that the system encountered a connectivity problem at about 7 am Tuesday morning which caused job submission to be unresponsive.  ITS is working to correct the issue.  Updates will be posted here.

If you would like a call back after services are restored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on Email Scam – Do Not Respond to “Warning! Your mailbox is almost full.”

The email from “Kovendi Zoltan <zkovendi@uoradea.ro>” with a subject of “Warning! Your mailbox is almost full.” is a scam. Please do not click on the link in the message.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be deleted. If you replied to it in any fashion, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 for advice on steps to take as a victim of a phishing attack.

by ·Comments Off on Blackboard login issue overnight Sunday 2/19/12

Due to an issue with the Blackboard login service, some students may have been unable to log in to Blackboard between 9pm Sunday 2/19 and 7am Monday 2/20. The problem has been corrected. If you experience a problem logging in to Blackboard, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.