by ·Comments Off on DU Self-Service and Blackboard Security Certificate Errors

Update 10/24/12:

The DU Self-Service and Blackboard certificate errors have been corrected. Please notify the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you encounter a certificate error for any Denison service.

Original Post:

ITS has received reports of security certificate errors when going to DU Self-Service (web4prod.denison.edu) or after logging in to Blackboard (courses.denison.edu).  This issue appears for those using Safari 6 or Chrome on a Mac computer.

ITS is working to correct the issue. In the meantime, please click “Continue” (Safari) or “Proceed Anyway” (Chrome) in order to use these services.

 

by ·Comments Off on Wireless Network Issues

ITS has received a number of reports of individuals being unable to access the wireless network in Fellows Hall and residence halls.  Work is underway to diagnose and correct the issue. If you are experiencing a problem, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can follow up with you when the problem is corrected or request additional information if necessary. Please provide as much detail as possible in your problem report including when and where the problem occurred and if you tried a wired connection as well as a wireless connection.

Work is also continuing on the issue of wireless connections dropping and slow wireless performance.

by ·Comments Off on Issues with Student Accounts in Blackboard – Thursday 9/20/12

Updated Post 9/20PM:

The problem has been resolved. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have trouble logging into Blackboard or do not see one or more of your courses.

Original Post 9/20 AM:

Some students are experiencing problems logging in to Blackboard or accessing specific courses.  From a faculty perspective, you may see that some of your students have been un-enrolled from your course. ITS is working to correct the issue as quickly as possible.

by ·Comments Off on Internet service outages Thursday 9/20/12
Updated Post 9/20/12 10AM:
Internet service has been fully restored. If you continue having problems getting to Internet or network services, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Updated Post 9/20/12 9:40AM:
Internet service has been restored to the wireless networks and to the wired networks in academic areas and residence halls. There are pockets within administrative areas where Internet service restoration is still underway. An update will be posted here as soon as that is complete.
Updated Post 9/20/12 9:00AM:
Service restoration is underway. Currently those connected to the wired (ethernet) network in academic areas can access the Internet. Work is continuing to restore access for the wired network in residence halls and the wireless network across campus. An update will be posted here when service has been restored to all areas of campus.
Updated Post 9/20/12 8:30AM:
Internet service is currently unavailable will be restored as soon as possible.
Original Post 9/19/12 11AM:
ITS will be upgrading network equipment during the normal maintenance window this Thursday morning 9/20 from 5 to 7 a.m.  Please expect Internet service outages during this time. If you experience problems with network/Internet services after 7 a.m., please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Beware – Email Scam: Do not respond to “Your E-mail Account Suspension Notification”

The email pretending to be from from “infomail@denison.edu” with a subject of “Your E-mail Account Suspension Notification” is a scam. Please do not click on the link (my.denison.edu/mod/email) in the message, it is not from Denison.

If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks.  Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be reported to Google (if using Denison Apps mail) and deleted. If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Denison.edu and MyDenison Issues – Saturday 8/25/12

Update 11:50AM:

Service has been restored. Please report any continuing problems with http://www.denison.edu or http://my.denison.edu to the ITS Help Desk at helpdesk@denison.edu or 740-587-8593.

Original Post: 11:30 AM

ITS has identified that there are issues accessing the www.denison.edu web site and MyDenison (http://my.denison.edu).  Work is underway to diagnose and correct the problem and updates will be posted here.

Other services are running and are available at these URLs:

  • Denison Apps:  http://apps.denison.edu
  • Blackboard:  http://courses.denison.edu
  • DU Self-Service:  http://web4prod.denison.edu
  • Netnotes:  http://netnotes.denison.edu

by ·Comments Off on Mitchell Network Connectivity Issue – Monday 8/13/2012

Update:  Full service was restored by approximately 11AM on 8/13. If you continue to experience network connectivity problems, please contact the ITS Help Desk.

There are a couple of areas within the Mitchell Athletic Center where there are problems connecting to the wired network due to network equipment issues related to fiber work.  ITS is working to restore service as quickly as possible.  If you are having problems accessing the network and would like a call back as soon as service is restored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on Beware: Another Email Scam – Do Not Respond to “Denison News”

The email from “info centre<info@denison.edu>” with a subject of “Denison news” is a scam. Please do not click on the link (https://docs.google.com/spreadsheet/viewform?formkey=dFB…) in the message, it is not from Denison.

If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks.  Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be reported to Google (if using Denison Apps mail) and deleted. If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Intermittent Blackboard Issues – Monday 6/4/12

Update 6/6/12: ITS has not received any further reports of Blackboard issues and believes the problem has been corrected. If you experience any problems with Blackboard, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

If you have difficulty logging in to Blackboard or experience other issues while using the system, please try clearing your web browser’s cache (see http://www.wikihow.com/Clear-Your-Browser%27s-Cache for instructions for Internet Explorer, Firefox, Safari, etc.). If the problems persist, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.