Update – 9/23/2025 3:10am

The vendor data center migration work is complete and you may use Denison’s phone and voicemail system with no further planned interruptions. There is one outstanding issue to be addressed Tuesday am which does not affect regular use of the phone system. If you experience any issues with phone calls or voicemails, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post – 9/19/2025 12:11pm

PLANNED OUTAGE: Denison Phone/Voicemail System, Mon 9/22/2025 11:00pm to Tues 9/23/2025 at 5:00am

Please DO NOT plan on using the Denison phone or voicemail system from Monday 9/22/2025 at 11:00pm to Tuesday 9/23/2025 at 5:00am. Denison’s phone system provider is completing a data center migration that may cause intermittent service interruptions for Denison’s entire phone system including desk phones, call forwarding, voicemail, and elevator, blue light, and other non-Cisco phones during this time window. Please use a non-Denison phone if you need to make calls.

This post will be updated when the work is complete. If you experience any problems with Denison’s phone or voicemail services after this post is updated, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395. If you encounter problems before 8:00am, please notify the Denison operator at 740-587-0810.

New Adobe Express for Students + New Options for Employees – Action Required by Sept 30

For Students: What’s New + What’s Changing

New Tool Available: Adobe Express for Education

• Easy-to-use design app for posters, social media graphics, videos, and more
• Includes Firefly AI features, 250 AI credits, and 100GB cloud storage
• Works across devices – start at home, finish in labs

Important Login Update

• All Adobe apps remain available in labs and classrooms
• You must now log in using your Denison email and select “Company or school account”
• Avoid “Continue with Google” to ensure full access
• Get Started: Visit the MyDenison Adobe page for license request steps and training resources.

For Faculty & Staff: New Options + Required Action

Denison is moving away from the “All or Nothing” Adobe model. You now have three flexible options:

Adobe Express with Firefly AI (Recommended) – AI-powered design tools, 250 AI credits, 100GB cloud storage, basic PDF editing.
Adobe Acrobat Pro – Advanced PDF editing and management
Creative Cloud All Apps Suite – Full access to Photoshop, Illustrator, Premiere Pro, and more (Includes 1000 AI credits; requires approval)

What You Need to Do:

If you currently use Adobe products, submit your selection by September 30 to avoid service interruption. Visit the MyDenison Adobe page and follow the steps under “Request Process” section.

Questions?

Contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

FAQs:

Q: I have All Apps now – do I keep it automatically?
A: No, you must request it by Sept 30, following the new process.

Q: Can I change my choice later?
A: Yes, selections can be changed anytime.

Q: What if I need advanced tools occasionally?
A: Choose Express for daily use, use campus labs for occasional advanced projects.

Q: Will I lose my files?
A: No, cloud files are preserved during transition.

Q: Where can I find detailed instructions and training?
A: Visit the Adobe page on MyDenison.

Q: Which option should I pick if I need PDF tools and design features?
A: Choose both Acrobat Pro and Express—they work well together.

Update 2025-08-11: On Tuesday, August 12, the updated Denison Login will be rolled out to all remaining services. We have fixed the issue that prevented a full rollout last week. Please contact the ITS Service Desk if you encounter technical issues.

Update 2025-08-04: The updated Denison Login is available for Google Workspace. Unexpected complications required reverting to the previous login experience for other services. Once these issues are resolved, the updated Denison Login will be available for the remaining services.


Beginning Monday, August 4, you will see an updated Denison Login screen, also known as Single Sign-On (SSO), when you use your Denison account to access Banner, Canvas, MyDenison, Google Workspace, and other services. You may already recognize the updated login screen from signing into Workday.



This refreshed login screen features a modern design and enhanced security features to better protect your Denison account against cyber threats. Your login credentials do not change – you will continue to use the same username, password, and Duo authentication.

More information about this update is available in MyDenison. You can also find this by searching MyDenison for “Denison Login.”

Please contact the Information Technology Services (ITS) Service Desk at (740) 587-6395 or servicedesk@denison.edu if you have any questions about the Denison Login or encounter technical issues.