by ·Comments Off on [Completed] Planned Xtender Maintenance Thursday, June 26th, 2025 from 4:00 AM – 7:30 AM EDT

Update 6/26/25 7:30am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:

Denison Information Technology Services (ITS) will be applying updates on Thursday, June 26th, 2025 from 4:00 AM – 7:30 AM EDT that will impact Xtender. Users will not be able to access or use the service until after the maintenance has been completed.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Outage: Wireless Maintenance – eduroam, Sat. 6/7/25 5-6am

Update 6/7/25 5:45am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Saturday 6/7/25 from 5:00-6:00am which may result in the loss of the eduroam wireless network across campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.This post will be updated when the work is complete.

If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Wireless Maintenance – eduroam, Tue. 6/10/25 5-7am

Update 6/10/25 6:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
ITS will be performing network maintenance on Tuesday 6/10/25 from 5:00-7:00am which may result in the loss of the eduroam wireless network across campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.This post will be updated when the work is complete.

If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance Thursday, 06/12/2025 6 – 7 AM Mass Data, Scratch, and Media drives.

Update:
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

ITS will perform planned maintenance on Thursday, 06/12/25 from 6 – 7 AM on a few systems. During this maintenance, the following services might be unavailable:

Scratch Drive (Quartz)
Mass Data Drive (Quartz)
Media Drive (Topaz)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Wireless Maintenance – eduroam, Wed. 6/4/25 5-6am

Update 6/4/25 6am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Wednesday 6/4/25 from 5:00-6:00am which may result in the loss of the eduroam wireless network across campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.This post will be updated when the work is complete.

If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance Thursday, 06/05/2025 6 – 7 AM Employee Printing and On-Prem Storage

Update:
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

ITS will perform planned maintenance on Thursday, 06/05/25 from 6 – 7 AM on a few systems. During this maintenance, the following services might be unavailable:

Shared Drive (Ruby)
Personal Storage Volume (Emerald)
Submitting employee print jobs
Installing new employee printers (printers.denison.edu)

Please do not edit files over the network, submit print jobs, or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance Thursday, 05/29/2025 6 – 7 AM Student Printing and On-Prem Storage

Update:
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform planned maintenance on Thursday, 5/29/25 from 6 – 7 AM on a few systems. During this maintenance, the following services might be unavailable:

Personal Storage Volume (Sapphire)
Submitting student print jobs
Releasing student print jobs (printrelease.denison.edu)
Installing new student printers (labprinters.denison.edu)

Please do not edit files over the network, submit print jobs, or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage – Topaz Media Server – Friday, 05/09/2025 5:30 pm

Update: 05/09/2025 6:10 pm
The issue has been resolved. The Topaz (MEDIA volume) is available and functioning as expected. If you experience any additional issues, please report them to the ITS Service Desk at servicedesk@denison.edu

Original Post:
ITS has identified an issue with one of the on-premises storage servers, Topaz (MEDIA Volume). The MEDIA volume is currently unavailable. ITS is investigating the problem and will update this post as soon as possible.

Please report any issues or questions to the ITS Service Desk at servicedesk@denison.edu.

by ·Comments Off on Windows 11 Upgrade Available!

The Windows 11 upgrade is available for all Denison University faculty and staff. As previously announced, this upgrade offers numerous enhancements.

Timeline

  • Self-service upgrade available: March 10, 2025.
  • Recommended upgrade window: March 10, 2025 – May 31, 2025
  • Upgrade reminders: June 1, 2025 – July 31, 2025

The upgrade will be automatically installed after July 31, 2025. We encourage you to back up any critical data before this date to minimize disruptions. While the upgrade is designed to preserve your files, a backup adds an extra layer of security.

Here’s how:

  1. Before you begin: Ensure all applications are closed, your device is connected to power, and your critical data is backed up to Google Drive or an external storage device. You will be unable to use your computer during this time.
  2. Initiate the upgrade: Click on the “Windows 11 Upgrade” Icon  available on your desktop and follow the on-screen prompts.
  3. Automatic Restart: Once the upgrade is downloaded and installed, your computer will automatically restart to complete the process.

For a visual guide to the upgrade process, please refer to this self-service document: 
Windows 11 – Self-Service User Experience

Need Assistance?

If you have any questions or encounter any issues during the upgrade process, please don’t hesitate to contact us:

by ·Comments Off on [COMPLETED] Planned Maintenance – Infrastructure and Systems

Update: 05/02/2025 11 pm
Maintenance has been completed. Please report any issues to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
Information Technology Services (ITS) will be performing scheduled maintenance on Friday, May 2, 2025, from 6:00 PM to 9:00 PM. While we do not anticipate any extended outages, we recommend avoiding system updates or critical work during this window.

We will update this post once maintenance is complete.

For any questions, please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.