ITS will be performing network maintenance on Thursday 2/5/26 from 5:00-7:00am which may result in the loss of wireless network across campus
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
ITS will be performing network maintenance on Wednesday 2/4/26 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations
Beta House
Chamberlin
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Update:
The maintenance has been completed. Please report any issues to the ITS Service Desk by email at service desk@denison.edu or call 740-587-6395.
Original Post:
On Tuesday, January 27, 2026, from 6:00 to 7:00 a.m., ITS will be performing server maintenance to MyDenison. During the maintenance there may be interruptions to MyDenison, specifically the search interface. During this time you may not see results from a search or limited results. Once work is complete the search functionality should be back to normal.
This post will be updated when the work is complete. Thank you for your patience and understanding. If you experience any MyDenison issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Update 1/28/26 7am:The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post
ITS will be performing network maintenance on Wednesday 1/28/26 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations
Beta House
Chamberlin
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Update:
The maintenance has been completed. Please report any issues to the ITS Service Desk by email at service desk@denison.edu or call 740-587-6395.
Original Post:
ITS is performing maintenance on DenAI during the winter break. During this time, DenAI performance might be degraded or the service might be unavailable during certain times. If you experience issues, please try again after some time.
We appreciate your patience and understanding as we ensure the systems are up-to-date and secure. This post will be updated once the maintenance has been completed.
Zoom will be updated on Saturday morning, December 20, from 6:00 AM to 7:00 AM EST. This is a required update to ensure service continuity. This update does not change the Zoom experience.
While active Zoom meetings should not be impacted, you may not be able to log into the Zoom portal or the desktop app during this one-hour maintenance window. If you have any Zoom sessions scheduled during this time, logging in prior to 6:00 AM is recommended to avoid interruption.
Denison ITS is aware of multiple, ongoing phishing campaigns. These are very active campaigns, and they are attempting to steal account information in order to steal financial and student data.
This attack is targeting students, faculty, and staff. These campaigns contain a form (typically a Google Form) that requests personal information, including personal email addresses and/or Denison account passwords. The contents of messages vary, but they originate from similar sources. Recent phishing message subject lines include:
As a reminder, NEVER send your password in an online form except for the Denison SSO page. You can verify the SSO page is real by looking in the address bar: the address should say identity[.]denison[.]edu. NEVER provide a multi-factor authentication (Duo) code that you didn’t initiate through SSO, especially over SMS or text message.
If you have any questions or suspect you may have provided information to the attackers, immediately contact the Service Desk.
Update 1/3/2026 4:30pm:
All maintenance has been completed and services are being monitored to verify successful operation.
Update 1/3/2026 1:30pm:
Banner services have been restored and are operational. Additional Job Submission maintenance continues without impact to operations.
Original Post:
Denison Information Technology Services (ITS) will be performing Banner Job Submission maintenance on Saturday, January 3rd, 2026 from 5:30 AM – 1:30 PM EST that will impact access to Banner. Users will not be able to access core Banner services during this time.
Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Nelnet Payment Gateway
MyDenison content that relies on Banner data
This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Information Technology Services (ITS) will close for Winter Break at 12 PM on Tuesday, December 23, 2025, and reopen at 8 AM on Monday, January 5, 2026. During this break time, we will not monitor tickets, email or voicemail.
Please review the information below for guidance on technology support before and during Winter Break.
For Technology Outages or Major Issues
Note: Please do not report outages or major issues directly to the ITS Service Desk during Winter Break.
For Individual Questions or Issues
Consult these self-service resources:
If you can’t find an answer and would like to submit a ticket with the Service Desk during Winter Break, you have three options:
As a reminder, tickets, email and voicemail will not be monitored during Winter Break. We’ll respond to your requests as soon as possible once Denison reopens.
Wishing you a wonderful and restful winter break!
Update 12/9/2025 7:30am:
The server maintenance is complete. Please report any MyDenison issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours)
Original Post:
On Tuesday, December 9, 2025, from 6:00 to 7:00 a.m., ITS will be performing server maintenance to MyDenison. During the maintenance there may be interruptions to MyDenison, so we ask that you don’t attempt to make any edits to your content or create new posts during this maintenance time.
This post will be updated when the work is complete. Thank you for your patience and understanding. If you experience any MyDenison issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.