by ·Comments Off on Policy Change to Usage of Google Workspace for Alumni

As a result of Google’s updated policies and licensing terms, ITS is implementing a policy change to how alumni can use Google Workspace at Denison, effective January 9, 2025.

What do I need to do?

What’s changing?

  • On 1/9/2025, Denison will lower your storage allocation to 5GB in Google Workspace, including Gmail, Drive, Docs, and Photos.
  • IMPORTANT: you must log in at least once every 12 months to retain your Denison Google Workspace account as an alum. If you forward your email, please ensure you log in directly at apps.denison.edu to keep your account active. If more than 12 months elapse without a login, your account will be disabled. After another 12 months of inactivity, the account will be permanently deleted, and all data will be lost. 

Services You Keep

  • You may continue to access your Denison email through MyDenison or apps.denison.edu. It’s a great way to stay connected to fellow alums.
  • You may also continue to use Google Workspace apps, including Calendar, Chat, Drive, and Meet.

Need Help?

by ·Comments Off on Planned Maintenance – Friday, 10/17 Authentication Services 

ITS will be performing planned maintenance on Friday, October 17th, on select systems related to Denison’s authentication infrastructure.  While no disruptions are expected, this important update will enhance the security and reliability of our authentication services.

Denison’s authentication infrastructure provides login services for many essential platforms, including Gmail, MyDenison, and Banner. This update will not change the login experience for any of these services.

This post will be updated when the work is complete. If you experience any issues logging into Denison services after the maintenance, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Adobe Express, Google Meet, Google Sheets, and Zoom Workshops Start 10/22/2024

Join ITS for an engaging series of workshops, where you’ll discover the latest features and tips for getting the most out of Adobe Express, Google Meet, Google Sheets, and Zoom. In the Adobe Express session, Liz Barringer-Smith, Academic Program Coordinator – Modern Languages, will share how she has leveraged Adobe Express to design a wide variety of communications. 

View Offerings and Register Now

by ·Comments Off on Planned Maintenance – Friday, 10/17 Printing and On-Premises storage

ITS will perform a planned maintenance on Friday, 10/17/24 from 5 a.m. – 7 a.m. on a few systems. During this maintenance, the following services will be unavailable:

  1. labprinters.denison.edu and printers.denison.edu website
  2. Print Release – printrelease.denison.edu
  3. Student and Employees Personal LAN Inbox
  4. Shared LAN Inbox

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Intermittent Denison Phone Call Audio Issues

Update 10/11/2024 5:55PM:

The phone vendor has implemented a fix and subsequent tests have indicated the audio issue appears to be resolved.

If you experience a problem with not being able to hear a caller, please report the issue to the Denison operator over the weekend (740-587-0810) or to the ITS Service Desk during the week (740-587-6395 or servicedesk@denison.edu). Please report the calling number, your Denison phone number, and the date/time of the call.

Update 10/11/2024 2:58PM:

The phone vendor is continuing to work to diagnose and correct the issue. Additional updates will be posted here as soon as they are available.

Original Post 10/11/2024 11:59AM

ITS has received reports of intermittent audio issues with incoming calls from non-Denison phone numbers. The caller can hear the Denison party, but the Denison party cannot hear the caller. The issue does not recur when the caller calls back. This has been reported to the phone vendor as an urgent issue and is actively being investigated. Updates will be posted here.

Workaround: If you receive a call and cannot hear the caller, please let the caller know you cannot hear them and request that they call back.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Cognos Maintenance Saturday, October 12th, 2024 from 6:00 AM – 5:00 PM EDT

Update 10/12/2024 @ 11:30am:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be performing maintenance on Saturday, October 12th, 2024 from 6:00 AM – 5:00 PM EDT that will impact access to Cognos. Users will not be able to access the services during this time.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, October 5th, 2024 from 6:00 AM – 11:00 AM EDT

Update 10/5/2024 @ 10:10am:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying security patches on Saturday, October 5th, 2024 from 6:00 AM – 11:00 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Caution: Don’t Update Your Mac to macOS Sequoia Yet

Apple released macOS 15, Sequoia, on Monday, September 16, 2024. This is a major upgrade to the current Apple operating system, macOS 14 (Sonoma).

Information Technology Services (ITS) strongly advises that you DO NOT immediately install Sequoia for the following reasons:

  1. Compatibility testing: ITS is testing Sequoia’s compatibility with Denison systems and software. We have identified potential issues that may negatively affect key applications, including printing to network printers and logging into the machine from the lock screen.
  2. Timing matters: When considering a major operating system update, it’s best to wait until you aren’t depending on your computer to work as expected for daily tasks, especially during busy periods like the middle of the semester.

ITS continues to test macOS Sequoia with Denison systems and software. We will share an update on Sonoma’s compatibility as soon as we are able to do so.

Important Reminder: Before you update macOS on your computer, it is strongly recommended to back up your system and personal files prior to the update. In the rare event that there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage – Wireless Network

Update: 09/16/2024 9:05 pm
ITS was able to identify and resolve the issue. All wireless networks should be back to normal operations. If you are still experiencing issues, please email the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS was notified of an outage on the wireless network. ITS is investigating further the impact of the issue. We will update this post as soon as we have additional information.

by ·Comments Off on [COMPLETED] Planned Maintenance: Denison-Guest Network, Wed 9/11/24 5-7am


On Wednesday, September 11th, 2024, between 5:00 AM and 7:00 AM, ITS will be performing network maintenance on the Denison-Guest wireless network. This maintenance will revert the network to its previous configuration, requiring users to log in through a captive portal.

What this means for Denison-Guest users:
After the maintenance window, guests will need to enter their email address and accept our terms and conditions before accessing the Wi-Fi.

Why the Change?
This change strengthens security measures and ensures all users accept our terms before connecting to the guest network.

To Prepare:
For a seamless transition, please switch your devices to the eduroam Wi-Fi network as soon as possible. This network is unaffected by the maintenance.

Need Help?
If you encounter any network connectivity issues after the maintenance, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.