by ·Comments Off on Windows 11 Upgrade Available – March 10th, 2025!

We’re excited to announce that the Windows 11 upgrade will be available for all Denison University faculty and staff starting March 10th, 2025! As previously announced, this upgrade offers numerous enhancements.

Why This Upgrade Matters

Windows 11 offers a range of enhancements to improve your overall computing experience, including:

  • Improved Performance: Many devices may see faster boot times and smoother multitasking, particularly those with newer hardware.
  • Enhanced Security: Advanced features to better protect your devices and sensitive data against emerging threats.
  • Refreshed Interface: A modern, intuitive design with new features to make navigation easier and more efficient.

Timeline

  • Self-service upgrade available: March 10, 2025.
  • Recommended upgrade window: March 10, 2025 – May 31, 2025
  • Upgrade reminders: June 1, 2025 – July 31, 2025

The upgrade will be automatically installed, after July 31, 2025. To minimize disruptions, we encourage you to back up any critical data before this date. While the upgrade is designed to preserve your files, a backup adds an extra layer of security.

Here’s how:

  1. Before you begin: Ensure all applications are closed, your device is connected to power, and your critical data is backed up to Google Drive or an external storage device. You will be unable to use your computer during this time.
  2. Initiate the upgrade: Click on the “Windows 11 Upgrade” Icon available on your desktop and follow the on-screen prompts.
  3. Automatic Restart: Once the upgrade is downloaded and installed, your computer will automatically restart to complete the process.

For a visual guide to the upgrade process, please refer to this self-service document:
Windows 11 – Self-Service User Experience

Need Assistance?

If you have any questions or encounter any issues during the upgrade process, please don’t hesitate to contact us:

  • Phone: 740-587-6395
  • Email: servicedesk@denison.edu

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: DUO SMS and Call Failures – Please Use Duo Pushes If Possible!

UPDATE 2/13/2025 5:55PM

Duo has been working to restore services and testing shows that Duo SMS and call requests for Denison logins are now completing normally. If you continue to experience problems, please report the issue via email to servicedesk@denison.edu.

UPDATE 2/13/2025 3:45PM:

Duo is still working to implement a fix. In the meantime, if you have an iPhone or Android phone but do NOT have the Duo Mobile app installed on it, you may now contact the ITS Service Desk. Access to the Duo Admin Console is now available so we can assist with Duo Mobile activations. However, those must be provided via email. To receive an email activation, you will either need to have access to your Denison email address or to visit the ITS Service Desk in Fellows 100A or call 740-587-6395 to complete identity verification steps and provide an alternate email address.

ORIGINAL POST 2/13/2025 2:20PM

Duo is experiencing an issue that is causing SMS and call delivery failures. Due to this issue, the only available methods to approve logins are Duo Mobile pushes and passcodes, hardware tokens, and security keys. If you have one of these methods available, please use it to approve your login. 

Unfortunately, due to this issue the ITS Service Desk cannot assist with enabling these methods if you don’t already have them set up.

Duo is working to implement a fix. You can find more information directly from Duo on their status page.

We will update this post as soon as the issue is resolved.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Email Notifications for Voicemails Not Being Delivered – 2/3/2025

Updated Post 2/3/2025 12:15PM

The issue has been resolved and email notifications for voicemails with text transcripts are now being delivered.

IMPORTANT: You may receive some email notifications for voicemails that were sent between 11:00AM-12:15PM that DO NOT have a text transcript. Please listen to the sound files for those messages.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post 2/3/2025 11:00AM:

ITS is investigating a reported issue where email notifications for voicemails stopped being received over this past weekend. Our initial findings suggest this may be affecting all Denison voicemail users. The vendor is actively working to diagnose and resolve the issue. We will provide updates here as they become available. Until the issue is resolved, please check voicemail by phone.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance – Friday, 01/17/2025 6 am – 6:30 am – Student Printing and On-Prem Storage

Update 1/17/24 9:00 am:
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform planned maintenance on Friday, 1/17/25 from 6 a.m. – 6:15 a.m. on Sapphire. During this maintenance, the following services might be unavailable:

Personal Storage Volume (Sapphire)
Submitting print jobs
Releasing print jobs (printrelease.denison.edu)
Installing new printers (labprinters.denison.edu)

Please do not edit files over the network, submit print jobs, or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Windows 11 Upgrade Coming Soon

ITS will begin transitioning to Windows 11 starting in Spring 2025. This upgrade is part of our ongoing commitment to providing secure, reliable, and modern technology across the organization.

Why This Upgrade Matters

Windows 11 offers a range of enhancements to improve your overall computing experience, including:

  • Improved Performance: Faster boot times and smoother multitasking, especially on newer hardware.
  • Enhanced Security: Advanced features to better protect your devices and sensitive data against emerging threats.
  • Refreshed Interface: A modern, intuitive design with new features to make navigation easier and more efficient.

What to Expect During the Transition

We understand that upgrades can bring some disruption, so we’ve planned a smooth and flexible rollout: 

  • Flexible Installation: Initially, you’ll have the option to install the upgrade at a time that is convenient for you. After a grace period, reminders will be sent, and the update will eventually become mandatory.
  • Step-by-step Rollout Plan: A detailed schedule, including guidance and instructions, will be shared soon. Our goal is to complete all upgrades by Fall 2025.
  • Lab and Classroom Updates: To minimize disruptions during the academic year, lab and classroom systems will be upgraded during the summer refresh cycle.
  • New Computers: All new computers and replacements starting in Spring 2025 will have Windows 11 installed by default.
  • Support Resources: The ITS Service Desk will be available to assist with any questions, troubleshooting, or concerns throughout the process.

Stay Tuned

We’ll share specific rollout dates, instructions, and additional resources in the coming weeks. In the meantime, if you have any questions or immediate concerns, please don’t hesitate to reach out to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, January 4th, 2025 from 5:30 AM – 12:00 PM EDT

Update 1/4/2025 @ 9:00am
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, January 4th, 2025 from 5:30 AM – 12:00 PM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Update on Installing macOS Sequoia on Primary Computers

ITS has completed testing of macOS Sequoia compatibility with Denison’s standard software and technology services. No issues were identified.

Accordingly, ITS is lifting the caution against updating to macOS Sonoma published in this Sept. 2024 announcement.

BEFORE YOU UPDATE

The following critical recommendations apply to this (and any) major operating system update:

  • Back up your files. In the rare event of a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your files. To protect your important data, please adopt the recommended file storage location or backup approach.
  • Check any specialized software you use to ensure it is compatible with macOS Sonoma. You may need to update specialized applications before upgrading your Mac’s operating system.
  • Make sure you have time. Allow 2 or more hours for the update itself. Ensure that you have time after the update to address any issues that may occur.
  • Plug in your computer before starting the update. Running out of power during a software update can render your system unusable and result in data loss.

UPDATE to macOS Sequoia

Select Apple Menu > About This Mac > More Info > General > Software Update to see the option to update your Mac to macOS Sonoma. 

QUESTIONS?
Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on 2024 Winter Break Technology Support & Out-of-Office Tips

Information Technology Services (ITS) will close for Winter Break at 12 PM on Friday, December 20, 2024, and reopen at 8 AM on Thursday, January 2, 2025. During this break time, we will not monitor tickets, email or voicemail.

Please review the information below for guidance on technology support before and during Winter Break.

Before Winter Break 

During Winter Break

For Technology Outages or Major Issues

  1. Visit Netnotes to check for reported outages or issues. 
  2. If no information is available, please report the issue to the Denison University operator at 740-587-0810. 

Note: Please do not report outages or major issues directly to the ITS Service Desk during Winter Break.

For Individual Questions or Issues

Consult these self-service resources:

If you can’t find an answer and would like to submit a ticket with the Service Desk during Winter Break, you have three options:

  • Submit a ticket using the TOPdesk self-service portal.
  • Send an email to servicedesk@denison.edu.
  • Leave a voicemail with the Service Desk at 740-587-6395. 

As a reminder, tickets, email and voicemail will not be monitored during Winter Break. We’ll respond to your requests as soon as possible once Denison reopens.

Wishing you a wonderful and restful winter break!

by ·Comments Off on RESOLVED – [Unplanned Outage] Temporary Login Slowdown on MyDenison and Other Sites

Update: 12/11/24 11:00 am
The issue affecting Single Sign-On (SSO) authentication has been resolved. You should now be able to log in to MyDenison and other SSO-integrated websites without delays.

Thank you for your patience and understanding. If you experience any issues, please contact the ITS Service Desk.

Original Post:
We’re currently experiencing an issue with our Single Sign-On (SSO) authentication system. This may cause a significant delay when logging in to MyDenison and other websites integrated with Denison’s SSO service.

Our ITS team is actively working to resolve this issue and restore the normal experience as soon as possible. We apologize for any inconvenience this may cause.

Stay Updated:

We will provide updates on this issue as soon as we have them. This post will be updated with any new information.

Need Help?

If you have any questions or encounter further difficulties logging in, please contact the ITS Service Desk:

  • Email: servicedesk@denison.edu
  • Phone: 740-587-6395

Thank you for your patience and understanding.

by ·Comments Off on Update Your Zoom Client to Avoid Meeting Disruptions!

Please take a minute soon to:

  • Update the Zoom client on your computer so you do not have trouble joining Zoom meetings and have access to the latest Zoom features and security fixes.
  • Set your Zoom client to update automatically so you stay up-to-date. We recommend choosing the “Slow” option which provides a bit of time between when new updates are released and when they are installed which enhances stability.

Mobile Device Note: Zoom updates on mobile devices (iOS and Android) are typically handled automatically through the App Store or Google Play Store. Ensure your phone’s automatic updates are enabled to receive the latest Zoom version (App Store, Play Store).

Why Update?

Every 3 months, Zoom enforces a new minimum version requirement for the Zoom client. If you have an outdated version, you will be unable to log in or join meetings until you update (see the Zoom Software Quarterly Lifecycle Policy for details). Additionally, Zoom is regularly releasing security fixes and new features. With an up-to-date Zoom client, you can more fully participate in Zoom meetings.

How to Update Zoom on Your Windows or Mac Computer:

  1. Open the Zoom application on your computer.
  2. In the window’s top-right corner, click on your profile picture or initials and select Check for Updates.
  3. If an update is available, a prompt will appear indicating the available version and automatically start to download it. Once it is downloaded, an Install option will appear with options to defer if needed. Click Install.
  4. Once installed, Zoom will automatically close and re-launch with the updated version.

Need Help? If you encounter any issues updating Zoom, please reach out to the ITS Service Desk via email at servicedesk@denison.edu or call 740-587-6395 and we will be happy to assist you.