by ·Comments Off on Classroom Mac computer display issues

ITS is aware of intermittent issues related to Mac machines connecting to displays in some classrooms. The issues are idiosyncratic in nature, differing by room, user’s operating system version, and type of hardware (MacBook versus iMac). A common theme seems to be Mac machines operating Sequoia. Due to the number of variables involved in each case, we have not yet identified a universal solution. 

At this time, our best guidance is below, along with a recommendation to ensure extra time in setting up your classroom technology. 

We highly recommend using the classroom podium computers while we continue investigating a solution. Should you choose to use an iMac or MacBook to display, please follow the recommendations on MyDenison if you encounter projection issues.

Questions?

Contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on Exciting Adobe Licensing updates for Fall 2025

New Adobe Express for Students + New Options for Employees – Action Required by Sept 30

For Students: What’s New + What’s Changing

New Tool Available: Adobe Express for Education

  • Easy-to-use design app for posters, social media graphics, videos, and more
  • Includes Firefly AI features, 250 AI credits, and 100GB cloud storage
  • Works across devices – start at home, finish in labs

Important Login Update

  • All Adobe apps remain available in labs and classrooms
  • You must now log in using your Denison email and select “Company or school account”
  • Avoid “Continue with Google” to ensure full access
  • Get Started: Visit the MyDenison Adobe page for license request steps and training resources.

For Faculty & Staff: New Options + Required Action

Denison is moving away from the “All or Nothing” Adobe model. You now have three flexible options:

Adobe Express with Firefly AI (Recommended) – AI-powered design tools, 250 AI credits, 100GB cloud storage, basic PDF editing.
Adobe Acrobat Pro – Advanced PDF editing and management
Creative Cloud All Apps Suite – Full access to Photoshop, Illustrator, Premiere Pro, and more (Includes 1000 AI credits; requires approval)

What You Need to Do:

If you currently use Adobe products, submit your selection by September 30 to avoid service interruption. Visit the MyDenison Adobe page and follow the steps under “Request Process” section.

Questions?

Contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

FAQs:

Q: I have All Apps now – do I keep it automatically?
A: No, you must request it by Sept 30, following the new process.

Q: Can I change my choice later?
A: Yes, selections can be changed anytime.

Q: What if I need advanced tools occasionally?
A: Choose Express for daily use, use campus labs for occasional advanced projects.

Q: Will I lose my files?
A: No, cloud files are preserved during transition.

Q: Where can I find detailed instructions and training?
A: Visit the Adobe page on MyDenison.

Q: Which option should I pick if I need PDF tools and design features?
A: Choose both Acrobat Pro and Express—they work well together.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance Friday, August 15th, 5-7am

Update 8/15/25 6:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
On Friday, August 15th, from 5:00-7:00 a.m., ITS team will be performing some important network maintenance to improve the stability of our campus firewalls.

You might experience a few brief network disruptions, including internet access, during this two-hour window. To avoid losing any of your work, please don’t edit files on the network or submit anything online at that time.

We’ll update this post as soon as the work is complete. If you’re still having network issues after 7:00 a.m., please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [UPDATE] Denison Login Experience Launched August 4, Expanding August 12

Update 2025-08-11: On Tuesday, August 12, the updated Denison Login will be rolled out to all remaining services. We have fixed the issue that prevented a full rollout last week. Please contact the ITS Service Desk if you encounter technical issues.

Update 2025-08-04: The updated Denison Login is available for Google Workspace. Unexpected complications required reverting to the previous login experience for other services. Once these issues are resolved, the updated Denison Login will be available for the remaining services.


Beginning Monday, August 4, you will see an updated Denison Login screen, also known as Single Sign-On (SSO), when you use your Denison account to access Banner, Canvas, MyDenison, Google Workspace, and other services. You may already recognize the updated login screen from signing into Workday.

Preview of the Updated Denison Login

This refreshed login screen features a modern design and enhanced security features to better protect your Denison account against cyber threats. Your login credentials do not change – you will continue to use the same username, password, and Duo authentication.

More information about this update is available in MyDenison. You can also find this by searching MyDenison for “Denison Login.”

Please contact the Information Technology Services (ITS) Service Desk at (740) 587-6395 or servicedesk@denison.edu if you have any questions about the Denison Login or encounter technical issues.

by ·Comments Off on [Completed] Planned Maintenance Wednesday, 08/13/2025 5 – 7:30 AM Open Enterprise Servers.

Update:
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

TS will perform planned maintenance on Wednesday, 08/13/25 from 5 – 7:30 AM on a few systems. During this maintenance, the following services might be unavailable:

Ruby (Shared Drive)
Emerald (Staff Home folders and printers)
Sapphire (Student Home folders and Printers)
Quartz (Scratch and MassData Drives)
Topaz (Media Drive)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned RStudio Server Maintenance – Wednesday, August 13th, 2025 from 6-10 AM

Update 8/13/2025 9:00 am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
ITS will be performing maintenance to the RStudio server on Wednesday, August 13th between 6 and 10 am. The service, r.denison.edu will be unavailable during this period. Please stop any running code on RStudio by midnight to ensure there are no issues when the service returns online.

This post will be updated when the work is complete. If you experience any issues with either software after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance, Tues. 8/12/25 4-7am

Update 8/12/25 7:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing scheduled network maintenance on Tuesday, August 12th, from 4:00 AM to 7:00 AM. This work is intended to install upgrades that will improve the stability of our network infrastructure.

During this time, there may be temporary outages for both wired and wireless network services in the following locations:

  • Campus-Wide Wireless (Wireless access points will be upgraded and rebooted)
  • Phys Plant Warehouse
  • Polly Anderson
  • Soccer Locker Room

To prevent the potential loss of work, we advise you to refrain from editing files or submitting information online during this maintenance window.

An update will be posted upon completion of the work. If you continue to experience network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] GlobalProtect VPN Upgrade Tues. 8/12/25 Will Prompt You to Update Your Mac or Windows GlobalProtect Client

Update 8/12/25 6am:
GlobalProtect updates are complete. Please report any GlobalProtect connectivity issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
After 6 a.m. on Tuesday, August 12, 2025, the next time you log into the GlobalProtect VPN on your Mac or Windows computer, you’ll be prompted to install a new version. This is a legitimate update (6.2.8-223) that will improve your connection’s stability and fix some login formatting issues.

Please proceed with the installation when you see the prompt. ITS recommends you update at your earliest convenience to ensure the best performance.

If you experience any GlobalProtect connectivity issues after you update, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Upgrade to Windows 11 today!

The Windows 11 upgrade has been available for all Denison University faculty and staff on all Windows devices. The self-service window for the Windows 11 upgrade is closing soon. To ensure a smooth transition and avoid any disruption, we encourage you to upgrade your computer to Windows 11 before August 11, 2025.

Timeline

Starting on August 11th, 2025, all remaining faculty and staff computers will be automatically upgraded to Windows 11. Users will be unable to defer the upgrade further. To minimize disruptions, we encourage you to back up any critical data before this date. While the upgrade is designed to preserve your files, a backup adds an extra layer of security.

Here’s how you can do a self-service upgrade:

1. Before you begin: Ensure all applications are closed, your device is connected to power, and your critical data is backed up to Google Drive or an external storage device. You will be unable to use your computer during this time.
2. Initiate the upgrade: Click on the “Windows 11 Upgrade” Icon  available on your desktop and follow the on-screen prompts.
3. Automatic Restart: Once the upgrade is downloaded and installed, your computer will automatically restart to complete the process.

For a visual guide to the upgrade process, please refer to this self-service document:
Windows 11 – Self-Service User Experience

Need Assistance?

ITS has tested Windows 11 extensively and does not anticipate changes to the functionality and behaviour of the device. If you are experiencing any issues or a change in device behaviour after the upgrade, please report the issue to the ITS Service Desk.

If you have any questions or encounter any issues during the upgrade process, please don’t hesitate to contact us:


by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, August 2nd, 2025 from 5:30 AM – 5:30 PM EDT

Update 8/2/25 3:30pm:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, August 2nd, 2025 from 5:30 AM – 5:30 PM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.