by ·Comments Off on Policy Change to Usage of Google Workspace for Alumni

As a result of Google’s updated policies and licensing terms, ITS is implementing a policy change to how alumni can use Google Workspace at Denison, effective January 9, 2025.

What do I need to do?

What’s changing?

  • On 1/9/2025, Denison will lower your storage allocation to 5GB in Google Workspace, including Gmail, Drive, Docs, and Photos.
  • IMPORTANT: you must log in at least once every 12 months to retain your Denison Google Workspace account as an alum. If you forward your email, please ensure you log in directly at apps.denison.edu to keep your account active. If more than 12 months elapse without a login, your account will be disabled. After another 12 months of inactivity, the account will be permanently deleted, and all data will be lost. 

Services You Keep

  • You may continue to access your Denison email through MyDenison or apps.denison.edu. It’s a great way to stay connected to fellow alums.
  • You may also continue to use Google Workspace apps, including Calendar, Chat, Drive, and Meet.

Need Help?

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST

Update 11/16/2024 @ 1:39pm:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance, Thurs. 11/7/24 5-7am

Update 11/7/24 6:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 11/7/24 from 5:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Notice of Scheduled Door System Maintenance

Date: Monday, November 4th, 2024
Time: 7:00 AM to 8:00 AM

Our door access system will undergo a server reboot during this maintenance window. While we do not anticipate doors going offline, there may be a brief 10-15 minute period where doors are unresponsive. All common areas, including academic buildings, dining facilities, the parking garage, and the Mitchell Center, will remain unlocked to minimize any potential disruption.

If you experience any issues or have concerns during this time, please contact Campus Safety at (740) 587-0810.

We apologize for any inconvenience and appreciate your understanding as we complete this essential update.

Thank you for your patience.

by ·Comments Off on Planned Outage: Network Maintenance, Tues. 10/29/24 6-7am

Update 10/29/24 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original post:
ITS will be performing network maintenance on Tuesday 10/29/24 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Slayter Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Service Interruption – Server Environment – Monday 10/21/24

Update 10/21/24 7:00pm:
All services are back online. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post
This afternoon, ITS noticed that one of our server hosts experienced a resource issue, causing the following services to become unavailable or experience degraded performance.

  • PowerFAIDS
  • Xtender
  • eduroam (possible degradation)
  • Digital Signage (unable to make content updates)
  • R Studio
  • CSGold – Web Portal
  • HVAC – Building Automation (new programming)
  • SSO login (degraded)
  • Service Desk Tools / RegisterIP
  • Investments Website

We believe all services are back online, but we are still evaluating the situation. We will post an update when we confirm that the issue is fully resolved.

by ·Comments Off on [Completed] Planned Maintenance – Friday, 10/17 Authentication Services 

ITS will be performing planned maintenance on Friday, October 17th, on select systems related to Denison’s authentication infrastructure.  While no disruptions are expected, this important update will enhance the security and reliability of our authentication services.

Denison’s authentication infrastructure provides login services for many essential platforms, including Gmail, MyDenison, and Banner. This update will not change the login experience for any of these services.

This post will be updated when the work is complete. If you experience any issues logging into Denison services after the maintenance, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Adobe Express, Google Meet, Google Sheets, and Zoom Workshops Start 10/22/2024

Join ITS for an engaging series of workshops, where you’ll discover the latest features and tips for getting the most out of Adobe Express, Google Meet, Google Sheets, and Zoom. In the Adobe Express session, Liz Barringer-Smith, Academic Program Coordinator – Modern Languages, will share how she has leveraged Adobe Express to design a wide variety of communications. 

View Offerings and Register Now

by ·Comments Off on [Completed] Planned Maintenance – Friday, 10/17 Printing and On-Premises storage

ITS will perform a planned maintenance on Friday, 10/17/24 from 5 a.m. – 7 a.m. on a few systems. During this maintenance, the following services will be unavailable:

  1. labprinters.denison.edu and printers.denison.edu website
  2. Print Release – printrelease.denison.edu
  3. Student and Employees Personal LAN Inbox
  4. Shared LAN Inbox

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Intermittent Denison Phone Call Audio Issues

Update 10/11/2024 5:55PM:

The phone vendor has implemented a fix and subsequent tests have indicated the audio issue appears to be resolved.

If you experience a problem with not being able to hear a caller, please report the issue to the Denison operator over the weekend (740-587-0810) or to the ITS Service Desk during the week (740-587-6395 or servicedesk@denison.edu). Please report the calling number, your Denison phone number, and the date/time of the call.

Update 10/11/2024 2:58PM:

The phone vendor is continuing to work to diagnose and correct the issue. Additional updates will be posted here as soon as they are available.

Original Post 10/11/2024 11:59AM

ITS has received reports of intermittent audio issues with incoming calls from non-Denison phone numbers. The caller can hear the Denison party, but the Denison party cannot hear the caller. The issue does not recur when the caller calls back. This has been reported to the phone vendor as an urgent issue and is actively being investigated. Updates will be posted here.

Workaround: If you receive a call and cannot hear the caller, please let the caller know you cannot hear them and request that they call back.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.