ITS will be performing network maintenance on Wednesday 6/1/22 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Athletics
Lamson Lodge
Beaver
Barney
Ebaugh
Fellows
Herrick
Higley

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ITS will be performing maintenance on several servers on Thursday, 5/26/2022 between 5:00-7:00am. While we don’t expect it to cause any outages, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any server issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 5/24/22 7 am
The maintenance is completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

ITS will be performing maintenance on server disk sub-systems on Tuesday, 5/24/2022 from 5:00am – 7:30am. While we don’t expect it to cause any outages, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any server issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 5/19/22 8 am
The maintenance is completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing campus wide wireless network maintenance on Thursday 5/19/22 from 5:00-7:00am which may result in the loss of the wireless network.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 05/12/22 6:30 am
Maintenance has been completed. Please report any issues to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc.),and authentication services for lab, and network logins on Thursday 5/12/22 between 6:00am and 7:30am. While an outage is not expected during this maintenance, please do not update files stored on the network file servers during this time period.

Update 4/19/22 5:40am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing campus firewall maintenance on Tuesday 4/19/22 from 5:00-7:00am which may result in the loss of wired, wireless and GlobalProtect network traffic. There will be brief instances during the change window where campus wide firewall traffic will be briefly interrupted. This is mostly noticeably Internet traffic.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update – 4/12/2022 7:00AM

Access to the EMS reservation forms has been restored. Faculty and Staff have access to the General Event, Quick Event, Master Calendar Listing, and Vehicle Request forms. Students have access to the Vehicle Request form. If you are not seeing the expected request forms when you go to MyDenison and in the Campus Events area click the Reservation link and select either Create a Reservation or My Home, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post – 4/11/2022 6:00PM

ITS received a report of missing EMS request forms on Monday 4/11. These request forms are accessed from MyDenison by going to the Campus Events area and clicking the Reservation link and then selecting either Create a Reservation or My Home.

Investigation has confirmed that many faculty/staff do NOT have access to the expected EMS request forms including the General Event, Quick Event , Library Viewing Room, Master Calendar Listing and Vehicle request forms.

ITS is working to restore access as soon as possible. This post will be updated as soon as more information is available.

In the meantime, if you have a time-sensitive request to place:

  • For room or master calendar listing requests, please contact the Events and Scheduling Office at eventsandscheduling-group@denison.edu or 740-587-5730 or 740-587-5753.
  • For vehicle requests, please contact Mary Lindsey at lindsey@denison.edu or 740-587-6298.

Update 4/7/2022 7:40am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying security patches on Thursday, April 7th, 2022 from 6:00 AM – 8:00 AM EDT that will impact access to Cognos. Users will not be able to use or access Cognos while the maintenance is underway.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Update 4/5/2022 3:30PM:

Email notifications for voicemails are now being delivered. The investigation confirmed that the problem affected delivery of notifications to all Denison voicemail users and began on Sunday 4/3. The problem was corrected around 2:00PM. At this point, all notifications not previously delivered are believed to have been delivered.

If you are not receiving email notifications for voicemails, please report the issue to the ITS Service Desk at servicedesk@denison.edu and 740-587-6395.

Original Post 4/5/2022 12:15PM:

ITS received a report of email notifications of voicemails not being received since Sunday 4/3. Investigation so far has indicated this may be affecting email notifications for all Denison voicemail users. The vendor is actively working to diagnose and address the issue. Updates will be posted here.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update 4/4/2022 12:15PM:

Notebowl should now be functioning normally. The cause of the Notebowl error has been identified and addressed. Reports so far indicate that the error is no longer occurring. If you continue to receive an error, please report it to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 4/4/2022 11:15AM:

ITS has received numerous reports of intermittent errors in Notebowl and is working with the vendor to diagnose and correct the problem. Since the problem is intermittent, you may wish to try again if you experience this issue.

This post will be updated as soon as more information is available.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu.