Update 8/11/22 6:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 8/11/22 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Swasey Chapel
Polly Anderson
Doane Administration Building
Burton D. Morgan Center
Burton Hall
Cinema House
Doane Dance
Eisner Center
Burke
Mulberry House
Open House
Beaver
Bancroft
Shannon
Crawford
East
Gilpatrick House
Huffman
Prospect House
Sawyer
Shaw
Shepardson
Beta House
Brown
Chamberlin
Upper and Lower Elm
Good
Hayes & Wright
Kappa Sigma
Morrow
Moshier Hutchinson
Myers
Pratt
Preston
Schaff
Taylor
Moon
Sunset House
Silverstein
200 Mulberry
Delta Gamma
King
Monomoy Annex
Stone
Tri Delta
Curtis East
Curtis West
Shorney
Smith
Burton Morgan
Doane
Phys Plant
Recycle Plant
Homestead
Rose House
Sigma Chi
Slayter
Monomoy
131 West Broadway

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update 8/9/22 6:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Tuesday 8/9/22 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Library

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ITS will be performing maintenance on several servers on Wednesday, 8/10/2022 between 5:00-7:00am. While we don’t expect it to cause any outages, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any server issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

 ITS will be updating the GlobalProtect VPN software on Thursday, August 11th to the latest version which incorporates an important security update. 

ACTION NEEDED: If you have previously used the GlobalProtect VPN service, when you next connect to GlobalProtect on or after 8/11 you will be prompted to update the GlobalProtect agent on the device you are using. Following is the Windows computer prompt; the Mac prompt is very similar.


Please click “Yes” and follow the on-screen prompts to update GlobalProtect and then reconnect after the update is complete. For detailed instructions with screenshots, please see this GlobalProtect VPN Update for Mac/Windows Guide.

NOTE: If you are NOT already a GlobalProtect VPN user and wish to learn more about the service, please see the MyDenison GlobalProtect VPN page. You will automatically get the updated GlobalProtect agent when you follow the initial connection instructions. If you have any questions or need support, please contact the ITS Service Desk at servicedesk@denison.edu or at (740) 587-6395.

Denison recently renewed its agreement with Adobe for Adobe Creative Cloud. With the new agreement, Denison Adobe Creative Cloud named license holders now have…

  • Access to Adobe Stock which includes a collection of templates along with Adobe Stock standard images with enhanced licensing permissions.
  • 100GB of Creative Cloud storage space instead of 20GB.

Denison faculty and staff who had an Adobe Creative Cloud named license assigned under the prior Adobe agreement have been assigned a license under the new agreement. If you have a named license assigned, you will have received an email from “notifications@adobe.com” titled “Get Started with All Apps – Pro Edition – EDU” on 8/6/2022 notifying you of your license assignment. That is a legitimate email.

If you did not receive an email from notifications@adobe.com and would like to request an Adobe Creative Cloud named license, please visit the MyDenison Creative Cloud page and complete the linked request form. Please note that named licenses are available to faculty and staff only. Students may use Adobe Creative Cloud applications on any Denison lab computer, or on departmental student workstations where it has been installed, by signing in with the “Sign in with Google” option and their Denison email address.

If you have any questions about Adobe Creative Cloud, please contact the ITS Service Desk at servicedesk@denison.edu or schedule a Client Success technology consultation.

Update 8/6/22 2:35pm:
All Banner maintenance has been successfully completed.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module upgrades on Saturday, August 6th, 2022 from 5:30 AM – 6:30 PM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Update 8/2/22 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Tuesday 8/2/22 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Olin Hall
Polly Anderson

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update 8/3/22 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
ITS will be performing network maintenance on Wednesday 8/3/22 from 5:00-7:00am which may result in the interruption of some data center services. General internet access is expected be available during the outage.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

UPDATE: August 2, 2022, 7:00 AM

The certificate associated with “radius.denison.edu” was replaced this morning. Your devices may display the prompt described below the next time they connect to the eduroam campus wireless network. See this Google Doc for examples of the eduroam certificate prompt on different devices.

If you have questions or need assistance, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ORIGINAL POST:

On Tuesday, August 2, 2022, devices connected to the eduroam campus wireless network may display a prompt asking you to accept a new certificate. This is a legitimate prompt based on a required update to the security certificate associated with eduroam that takes place August 2 at 5:00 AM. 

This is a one-time action needed because the security certificate associated with “radius.denison.edu“, which supports eduroam logins, must be renewed. Certificates are issued for designated time periods (in this instance, one year).

The way you will receive the prompt varies by device. On Macs, after you accept the prompt you might also be required to enter your computer password so your computer saves your “Certificate Trust Settings”. Please see these screenshots for examples of the eduroam certificate prompt on different devices.

If you experience any issues or need assistance, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

[Update 8/2 6:45am]

The MariaDB upgrade is complete. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

[Original Post]

There is a planned database upgrade for MariaDB on Tuesday morning from 6:00-7:30 AM. There shouldn’t be any outages or noticeable changes, but this update will apply performance and security updates. The following systems will be affected:

  • MyDenison
  • SSO Login
  • Netnotes
  • Course Evaluations
  • RegisterIp
  • ForensicsDB

This post will be updated once the upgrade is complete. If you have any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.