ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc.), authentication services for lab, and network logins on Thursday 09/29/22 between 5:00 AM and 7:00 AM. While an outage is not expected during this maintenance, please do not update files stored on the network file servers during this time period. ITS will update the post as soon as the maintenance is completed. If you have questions, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu

UPDATE: 09/21/2022 9:37 am
ITS has identified and resolved the issue. If you are still experiencing any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395

UPDATE

We reached out to Interfolio and we are now working with their support team.

ORIGINAL POST

On Tuesday, September 20, several individuals contacted the ITS Service Desk to report that Interfolio is not accessible. ITS is investigating the issue and will update this post when we have more information.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Update 9/15/22 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 9/15/22 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Curtis East

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update 9/8/22 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 9/8/22 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Brown
Morrow
Upper & Lower Elm

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

If you see an account or password error when signing into office365.denison.edu with your Denison email address and password to download and install Microsoft Office, please see this TOPdesk article for instructions on how to address the issue.

If you have further questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

If you haven’t already visited joinwifi.denison.edu to connect to eduroam using SecureW2 on your computer, phone, or tablet, while on-campus please take a few minutes to do so.

Why? SecureW2 is the secure way to connect to eduroam. The former way of connecting to eduroam with your email address and password is being retired later this semester. To avoid any interruption to your eduroam connection and improve your WiFi security, please connect using SecureW2 now!

How? Follow the steps below:

  1. Select the Denison-JoinWiFi network
  2. Open a web browser (on an iPhone/iPad, use Safari) and go to joinwifi.denison.edu 
  3. Follow the on-screen prompts

For detailed instructions, see the appropriate guide: MacWindowsiOSAndroidChrome.

Need Help?
Contact the ITS Service Desk
Phone: 740-587-6395
Email: servicedesk@denison.edu

Like you, ITS is excited for the start of the Fall 2022 semester. We are looking forward to supporting you in your use of technology. Following is a brief recap of options for getting help with Denison technology.

Tip #1:  Contact the ITS Service Desk for any and all technology questions, requests or problems

Hours: Sunday 7-10pm; Monday-Thursday, 8am-6pm and 7-10pm; Friday 8am-6pm

  • Email: servicedesk@denison.edu
  • Online: In MyDenison, click TOPdesk and then Submit an ITS Ticket.
  • In-Person: Monday-Friday, 8am-6pm – Fellows Hall Room 100A; Sunday-Thursday 7-10pm, Library Learning Commons
  • Phone: 740-587-6395 (If you reach the Service Desk voicemail, please leave a message. A ticket will be automatically created for you.)

IMPORTANT! For URGENT requests, please call 740-587-6395.

Tip #2: Find quick answers online

  • MyDenison contains a great deal of technology service information. Please use the MyDenison search box or browse the Campus Resources > Information Technology Services section to find information.
  • The TOPdesk Knowledge Base contains more than 100 knowledge items about eduroam, Duo, Google Workspace, and many more topics. In MyDenison, click TOPdesk, then Knowledge Base, and search or browse.

Tip #3: Grow your technology skills with online resources

Best wishes for a healthy and productive start to the Fall semester!

UPDATE 8/29/22 9:00 AM
Late yesterday evening, ITS staff identified and resolved the root cause of yesterday’s Canvas enrollment issue. If you have any questions about Canvas, or any other Denison technology, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

ORIGINAL POST
On Sunday, August 28, several students contacted the ITS Service Desk to report that one or more previously visible Canvas courses were not currently shown in their account. ITS staff investigated and resolved the problem earlier this evening. We are working with Canvas to determine the cause and will update this post when we have more information.

If you are a student and believe that you have been unenrolled from a Canvas course you could previously access, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Zoom has announced a critical security vulnerability for the Zoom Desktop App for the Mac (see the Zoom Security Bulletin 8/13/2022 entry). Because of this vulnerability, you must update your Zoom desktop app immediately. 

ITS recommends Windows users update their Zoom desktop app as well, so you have the latest Zoom features before the start of the academic year. ITS will be updating Zoom on lab and classroom computers. You should update Zoom on every Mac and Windows computer that you use, whether they are personal or Denison-owned. 

To update the Zoom desktop app on a Mac or Windows computer:

  1. Open and sign in to the Zoom Client (aka desktop app) – see video OR instructions.
  2. Update the Zoom Client by clicking your profile icon and selecting Check for Updates. It will download and prompt you to install if an update is available. Once you do so, Zoom will automatically restart. (For more detailed instructions, see update video OR instructions.)
  3. Please click your profile icon and choose Check for Updates again to make sure that it says your desktop app is up-to-date. 

If you have any questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Update 8/11/22 6:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 8/11/22 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Swasey Chapel
Polly Anderson
Doane Administration Building
Burton D. Morgan Center
Burton Hall
Cinema House
Doane Dance
Eisner Center
Burke
Mulberry House
Open House
Beaver
Bancroft
Shannon
Crawford
East
Gilpatrick House
Huffman
Prospect House
Sawyer
Shaw
Shepardson
Beta House
Brown
Chamberlin
Upper and Lower Elm
Good
Hayes & Wright
Kappa Sigma
Morrow
Moshier Hutchinson
Myers
Pratt
Preston
Schaff
Taylor
Moon
Sunset House
Silverstein
200 Mulberry
Delta Gamma
King
Monomoy Annex
Stone
Tri Delta
Curtis East
Curtis West
Shorney
Smith
Burton Morgan
Doane
Phys Plant
Recycle Plant
Homestead
Rose House
Sigma Chi
Slayter
Monomoy
131 West Broadway

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.