by ·Comments Off on Caution: Don’t Update Your Mac to macOS Sonoma Yet

Apple released macOS 14, also known as Sonoma, on Monday, September 26, 2023. This is a major upgrade to the current Apple operating system, macOS 13 (Ventura).

Information Technology Services (ITS) strongly recommends that you DO NOT immediately install Sonoma for the following reasons:

  1. ITS is testing Sonoma’s compatibility with Denison systems and software. We are already aware that key applications may be negatively affected, such as printing to network printers and logging in to the machine from the lock screen.
  2. If you plan to make a major change to your computer like updating to a new operating system, it’s best to wait until you aren’t depending on your computer to work as expected every day, such as in the middle of the semester. 

ITS continues to test macOS Sonoma with Denison systems and software. We will share an update on Sonoma’s compatibility after the end of the semester.

Please note: Before you update macOS on your computer, it is strongly recommended to back up your system and personal files prior to the update. In the rare event, that there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] [Unplanned Outage] Google Workspace

Update 12/6/23 11:11 pm
The issue has been resolved. It may take up to 2 hours for all accounts in the Google Workspace environment to see the update. If you continue to experience any issues after this time, please contact the ITS Service Desk.

Update 12/6/23 9:53 pm
There is no update on the status. ITS is continuing to escalate the issue to resolve it as soon as possible.

Update 12/6/23 8:40 pm
We are continuing to work with our vendor partners to resolve the issue as soon as possible.

Original Post:
ITS was notified that due to reaching a 100% capacity on our storage, leading to not being able to add and/or edit any files in Google Drive. We are working on fixing this issue as soon as possible and will update this post as soon we have additional information.

Please email servicedesk@denison.edu or call 750-587-6395 if there are any questions.

by ·Comments Off on [COMPLETED – Planned Outage] Network Service Interruptions on Thurs. 12/7/23 5-7 AM

Update:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network updates that will cause brief outages to the wired and wireless networks early Thursday AM to improve wireless service. Please do not edit files over the network or submit information online from 5:00-7:00 AM on Thursday, 12/7/23, as your work could be lost during network outages. Effected locations: Burton Morgan 1st & 5th floors, Shaw Hall, and Sigma Chi ground & 1st floors.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Planned Banner Maintenance Saturday, December 9th, 2023 from 6:00 AM – 9:00 AM EST

Denison Information Technology Services (ITS) will be applying Banner security patches on Saturday, December 9th, 2023 from 6:00 AM – 9:00 AM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Drive for desktop (v84.0.0.0 – 84.0.4.0) Sync Issue

Google is investigating national reports of an issue impacting a limited subset of Google Drive for desktop users on v84.0.0.0 – 84.0.4.0 that may cause loss of data.

If you are unsure if you are using the Google Drive for desktop application, please contact the ITS Service Desk for assistance.

In the meantime:

  • Do not click “Disconnect account” within Drive for desktop
  • Do not delete or move the app data folder:
    • Windows: %USERPROFILE%\AppData\Local\Google\DriveFS
    • macOS: ~/Library/Application Support/Google/DriveFS 
  • Backup: If you have room on your hard drive, we recommend making a copy of your app data folder. 

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395. ITS is monitoring the situation and will provide updates when they become available from Google.  

To find which version of Google Drive for Desktop is installed follow the steps below:

Windows:

  • Open the Google Drive Application
  • Click on the three dots icon > About

MacOS:

  • On the top toolbar > Click on the Google Drive for Desk icon > Gear Icon > About or search for “Google Drive” using the magnifying glass

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, November 18th, 2023 from 5:30 AM – 12:30 PM EST

Update 11/18/23 11:05am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, November 18th, 2023 from 5:30 AM – 12:30 PM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance on Campus Network Thurs. 11/2/23 6-7am

Update 11/2/23 715 am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original post:

ITS will be performing network maintenance on Thursday 11/2/23 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations:


Cinema house

Preston house

Chamberlin

Curtis dining & offices

Mitchell Center

Huffman housing

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Tuesday, 10/17/2023 5 am – 7 am, Windows and macOS network login, wireless authentication

Update 10/17/2023 7 am
ITS has completed maintenance. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS has planned maintenance on a few systems on Tuesday, 10/17/23 from 5a.m. – 7a.m. During this time, you will be unable to do a network login on a Denison-owned MacOS computer. You may also experience some slowness on the wireless network, and shared drives. If possible, please do not edit or make changes to files on the network. We will update this post as soon as the maintenance is completed.

by ·Comments Off on [COMPLETED – planned outage] Tues 10/17/23 6-7am wifi maintenance in selected buildings

Update 10/17/23 7:30AM:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network updates that will cause brief outages to the wired and wireless networks in order to improve wireless service. Please do not edit files over the network or submit information online from 6:00-7:00AM on Tuesday 10/17/23 as your work may be lost when the network outages occur. These updates will take place in the following buildings:

  • Taylor
  • Sigma Chi
  • Schaff
  • Sunset House
  • Brown
  • Pratt

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on IBM SPSS Incompatible with macOS 14.0 Sonoma

IBM has announced that all versions of SPSS Statistics are incompatible with macOS 14.0 Sonoma. There is no expected timeline for Sonoma support from IBM. If you are unable to use SPSS on your computer, the software is installed in all classrooms and labs across campus.

For more information, please see IBM’s Status of Support for macOS 14.0 (Sonoma) article.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance on Campus Network Buildings , Thurs. 10/5/23 5-7am

Update 10/5/23 8am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original post:

ITS will be performing network maintenance on Thursday 10/5/23 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Monomoy Annex
Monomoy
Open House
Physical Plant
Sawyer
Sigma Chi

Sunset House
Swasey
Sampson Talbot
Rose House
Pump House
Poly anderson

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.