ITS will be performing maintenance on the RStudio server on Tuesday, December 6th starting at 0500. r.denison.edu will be unavailable during this period. Please stop any running code by midnight to ensure there are no issues when the service comes back online.

Update:
The issue has been resolved. The network in the listed buildings are up. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Update:
ITS was made aware there is a power outage at Rose House resulting in a network outage in the following buildings:

Rose House
Lamson Lodge
Dustin Cabin

Facilities is working actively on bringing the generator online at Rose House. This post will be updated as soon as we have additional updates. For questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Apple released macOS 13, also known as Ventura, on Monday, October 24, 2022. This is a major upgrade to the current Apple operating system, macOS 12 (Monterey).

Information Technology Services (ITS) strongly recommends that you DO NOT immediately install Ventura for the following reasons:

  1. ITS is testing Ventura’s compatibility with Denison systems and software. We are already aware that key applications may be negatively affected, such as printing to network printers.
  2. If you plan to make a major change to your computer like updating to a new operating system, it’s best to wait until you aren’t depending on your computer to work as expected every day, such as in the middle of the semester. 

ITS continues to test macOS Ventura with Denison systems and software. We will share an update on Ventura’s compatibility after the end of the semester.

Please note: Before you update macOS on your computer, it is strongly recommended to back up your system and personal files prior to the update. In the rare event there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

UPDATE 10/26/2022 7:00AM:

Due to issues encountered during the phone system upgrade overnight on 10/25-26, the upgrade was not completed and will be rescheduled as soon as the issues are diagnosed and addressed. The phone system was restored to its prior state and is fully functional. If you have any questions or experience any phone issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ORIGINAL PLANNED OUTAGE:

Denison Phone System Upgrade Overnight 10/25-26 – Keep Any Denison Phone Calls Short!

Denison’s phone vendor will be performing a significant backend phone system upgrade overnight starting on Tuesday 10/25 at 10pm and completing on Wednesday 10/26 by 6am. This upgrade will result in a number of brief service interruptions. During this time, please plan on keeping any phone calls on Denison Cisco phones brief (less than 5 minutes). If you need to make a call longer than 5 minutes, please use a non-Denison phone.

Expected service interruptions during the overnight upgrade:

  • Each Denison Cisco phone will reboot 4 times taking <2 minutes each time. If you are on a call,  the reboot will NOT occur until the call is completed UNLESS the call is longer than 5 minutes. Please do not plan on holding phone conversations longer than 5 minutes on a Denison phone during this time. 
  • In the unlikely case an inbound call comes into a line right as that line’s failover is happening, it might not complete. If so, the caller would likely call again and it should complete normally given an expected outage of <2 min when a line’s failover occurs.
  • There will be up to 4 brief delays (<2 minutes each) in processing inbound and outbound faxes.
  • Elevator, Blue Light, and other non-Cisco phones will have up to 4 brief (<2 minute each) interruptions in service. If you make a call and it does not complete, please try again in a minute or two.

If you experience a phone issue after the upgrade, please report it to the ITS Service Desk at servicedesk@denison.edu or 750-587-6395.

Update:
Server maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing maintenance on several servers on Thursday, 10/27/2022 between 5:00-7:00am. While we don’t expect it to cause any outages, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any server issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

UPDATE 10/16/2022 8:45pm

The firmware update has been completed. If you experience a problem with your Denison Cisco phone, please report it to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

ORIGINAL POST

Denison’s phone vendor will be distributing a firmware update to all Denison Cisco IP phones on Sunday 10/16/2022 between 4:00pm and 8:00pm. Once the firmware update is received, each Cisco phone will reboot once and process the update and then return to its normal resting state within 2 minutes. If you are on a call, the firmware update will not begin until you complete your call.

If you experience any phone issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

UPDATE: 10/03/2022 11:00 am
ITS has identified and resolved the issue. If you are still experiencing any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395

ORIGINAL POST

On Monday, October 3rd, several individuals contacted the ITS Service Desk to report that Interfolio is not accessible. ITS is investigating the issue and will update this post as more information becomes available.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc.), authentication services for lab, and network logins on Thursday 09/29/22 between 5:00 AM and 7:00 AM. While an outage is not expected during this maintenance, please do not update files stored on the network file servers during this time period. ITS will update the post as soon as the maintenance is completed. If you have questions, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu

UPDATE: 09/21/2022 9:37 am
ITS has identified and resolved the issue. If you are still experiencing any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395

UPDATE

We reached out to Interfolio and we are now working with their support team.

ORIGINAL POST

On Tuesday, September 20, several individuals contacted the ITS Service Desk to report that Interfolio is not accessible. ITS is investigating the issue and will update this post when we have more information.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.