by ·Comments Off on Planned Outage: Core Network Maintenance Mon. 6/5/23 5-7am

6/1/23 7:15am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

5/30/23 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be updating core networking equipment in Burton Morgan and Fellows over the next several weeks. Below is a list of planned maintenance windows to complete the replacement of this equipment. These dates and times are subject to change but we will update this post accordingly.

Please do not edit files over the network or submit information online during these time periods as your work may be lost when network outages occur.

This post will be updated after each change window when the work is complete. If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

DateWeekdayChange Window Time
5/30/23Tuesday5-7am
6/1/23Thursday5-7am
6/5/23Monday5-7am
6/6/23Tuesday5-7am
6/9/23Friday5-7am
6/12/23Monday5-7am
6/15/23Thursday5-7am
6/20/23Tuesday5-7am
6/24/23Saturday5-noon
6/27/23Tuesday5-7am

by ·Comments Off on [RESOLVED] Unplanned Network Outage: Multiple Campus Buildings Without Power

Update:
Power has been restored to all campus buildings. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update 5/17/23 10:20am
We continue to see network gear reboot across campus. Facilities is currently working to resolve the issue.

Update 5/16/23 8:11pm:
The network is back online in all buildings. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
A power outage on campus has caused the network to go down in several buildings across campus. Facilities is on-site looking into the outage. An update will be posted when available.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, May 20th, 2023 from 6:00 – 10:00 AM EDT

Update 5/20/2023 9:30am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches Saturday, May 20th, 2023 from 6:00 AM – 10:00 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on RESOLVED: UNPLANNED OUTAGE – Denison U: (Personal) Drive Unavailable 5/16/2023

Update 9:30AM:

The U: (Personal) drive is now available. If you are on a Windows computer, you will need to repeat the “OES login” process to map the U: drive (see TOPdesk article for instructions).

Original Post 9:00AM:

ITS has received and confirmed reports that the U: (Personal) drive is inaccessible and is working to diagnose and correct the issue. This post will be updated as soon as more information is available.

If you have questions or issues with any other network drives, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage: Network – South Campus

Update: 5/13/23 5:30 pm
ITS has identified and resolved the issue. All network services should be back to functioning as normal. If you are still experiencing any issues, please report the issue to the ITS Service Desk.

Original Post:
ITS identified a network outage in the South Quad of Campus since 4:20 pm on 5/13/23. The outage is resulting in the loss of all wired and wireless networks. ITS is currently investigating the issue and will update this post as soon as there is an update. Thank you.

by ·Comments Off on [RESOLVED] Unplanned Outage: Network

ITS noticed network issues campus-wide this morning from 5 am to 6:45 am. ITS was able to troubleshoot and resolve the issue. During this time, you might have experienced issues connecting to any wireless network or logging into a lab or public lab on campus.

The issue has been resolved, but if you are still experiencing any issues, please call the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Wireless Network Maintenance Campus Wide, Thur. 4/13/23 5-7am

Update 4/13/23 6:45am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing wireless network maintenance on Thursday 4/13/23 from 5:00-7:00am which may result in the loss of the wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Campus Network Maintenance, Tues. 4/11/23 5-7am

Update 4/11/23 6:45am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Tuesday 4/11/23 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Swasey Chapel
Overall Campus Network – there may be small interruptions during the change window

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Jaggaer requisitions and invoices issues

Update: 04/17/23 7:30am
ITS has received the following update from JAGGAER. ITS will continue to update this post as we receive updates from the vendor. As a part of this issue, you may see intermittent issues or experience slowness when using eProcurement. If you have additional questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

JAGGAER continues driving solution stability improvements within the eProcurement, Invoicing, Contracts+, Supplier Management, Inventory Management, Sourcing, and Payments products based off the memory optimization strategies and increased memory capacity implemented this week. As we still see application slowness, JAGGAER continues to investigate and will implement an increase in the number of database connections available to the application services to continue the improvements.

JAGGAER’s dedicated task force will be working throughout the weekend as this continues to be JAGGAER’s highest priority. JAGGAER will send a follow update at approximately 4:30pm EST on Monday.

?Products Impacted: eProcurement, Invoicing, Contracts+, Supplier Management, Inventory Management, Sourcing, Payments.


Update: 04/12/23 8:00am
ITS has received the following update from JAGGAER. ITS will continue to update this post as we receive updates from the vendor. As a part of this issue, you may see intermittent issues or experience slowness when using eProcurement. If you have additional questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

JAGGAER is aware of intermittent slowness and error messages within the eProcument, Supplier Management, Sourcing, Contracts +, and Invoicing modules. JAGGAER has a dedicated task force of teams who are simultaneously investigating multiple areas of the environment including the network, database, and application. Improvements have been identified and implemented within each of these areas.

However, JAGGAER continues to see intermittent performance issues today. To improve system performance, we have focused on continued application improvements including increasing system memory capacity. Additionally, JAGGAER will be implementing memory optimization strategies after business hours.

JAGGAER continues to investigate and monitor to drive additional performance improvements. This is and continues to be JAGGAER’s highest priority. JAGGAER will send a follow update tomorrow.

Products Impacted: eProcurement, Invoicing, Contracts+, Supplier Management, Inventory Management, Sourcing


Original Post:
Jaggaer was having issues yesterday. They informed us the issue is fixed for any new req’s and invoices. For ones from yesterday, people will need to search for the invoice number, assign it to themselves and then approve. John Bishop has a ticket open with Jaggaer. This is a global problem not specific to Denison.

by ·Comments Off on [Completed] Campus Firewall Maintenance – 03/23/23 6 am – 7 am

Update 3/23/23 5:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
ITS will be conducting planned maintenance on the firewall to stabilize recent network issues. During this maintenance period, you may experience slowness or a brief disconnection from the network.

ITS will update this post as soon as the maintenance is completed. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.