Update 9:30AM:

The U: (Personal) drive is now available. If you are on a Windows computer, you will need to repeat the “OES login” process to map the U: drive (see TOPdesk article for instructions).

Original Post 9:00AM:

ITS has received and confirmed reports that the U: (Personal) drive is inaccessible and is working to diagnose and correct the issue. This post will be updated as soon as more information is available.

If you have questions or issues with any other network drives, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Update 2/17/2023 3:45 pm:

Access to the My Financial Aid Portal (aka NetPartner) has been restored. If you experience any problems accessing or using this system, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 2/16/2023 2:45 pm:

The Financial Aid Portal is currently unavailable – both students and Financial Aid staff are unable to log in. ITS is working with the vendor to diagnose and correct the issue as quickly as possible. This post will be updated as soon as more information is available. If you would like to receive direct updates about this issue, please contact the ITS Service Desk at servicedesk@denison.edu.

Update 5:25 PM:

The corrective action is complete. If you experience any issues with Cognos or any other Denison administrative system, please report the issue to the ITS Service Desk at servicedesk@denison.edu.

Update 5:15PM:

Cognos is back online and ITS is taking action to address the source of the brief outage. This post will be updated when the corrective action is complete.

Original Post 5:00PM:

ITS has confirmed that the Cognos server is currently unavailable. Service will be restored as soon as possible. This post will be updated as soon as more information is available. If you would like to receive direct updates regarding this outage, please email the ITS Service Desk at servicedesk@denison.edu.

Please drop by Fellows Hall Room 100 if you need help connecting your device(s) to eduroam using the new, most secure way. The 3/14/2023 deadline to have all your devices connected the new way (by going to joinwifi.denison.edu and enrolling through “SecureW2”) is fast approaching!

Details:

Connecting to Eduroam the new and most secure way

Any devices you connect to eduroam (computer, tablet AND phone) must be connected using the new, more secure way by Tuesday March 14, 2023.

• OLD: If you most recently connected to eduroam using your Denison email and password, you are using the old, less secure way.
• NEW: If you most recently connected to eduroam by visiting joinwifi.denison.edu and enrolling through SecureW2, you are connected in the new, more secure way.

On Tuesday, March 14, 2023, devices that are NOT connected the new way will be disconnected from eduroam, and they will not have WiFi service until you reconnect using the new way.

Not sure how you are connected? Use this Quick Eduroam Connection Check guide to check each of your devices. We will also reach out by email to notify you if you still have devices connected the old way.

Need to reconnect the new way? Follow the steps below. For more detailed instructions, please see the appropriate guide for your device: Mac, Windows, iOS, Android, Chrome.

Need help? Drop by the Eduroam SecureW2 drop-in help session in Fellows Hall Room 100 on Friday, Feb. 3 from 3:00 to 4:00 pm with your device(s) for assistance. You can also contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 or visit at your convenience during open hours:

• Monday-Thursday 8:00 am-6:00 pm; Friday 8:00 am-5:00 pm: Fellows Hall Room 100A
• Sunday-Thursday 7:00-10:00 pm: Library Learning Commons, desk near the printers 

Google Sheets has two ways you can filter your data: using a Filter or a Filter View. Using a Filter View has many advantages over using a Filter. This new Denison Google Sheets Using Filter Views video showcases why and how to use Filter Views. If you are not sure if you are using Filter Views, please watch!

Using Filter Views rather than Filters is one of a number of tips covered in the Denison Google Sheets – Large Data Sets guide. If you work with large spreadsheets, please check out the tips in this guide.

If you have questions on this or other Google Sheets topics, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 or schedule an ITS Client Success virtual appointment.

ITS has completed testing of macOS Ventura compatibility with Denison’s standard software and technology services. No issues were identified.

Accordingly, ITS is lifting the caution against updating to macOS Ventura published in this Oct. 2022 announcement. Additionally, ITS has removed the block which has prevented Denison-managed Macs from receiving the macOS Ventura software update notification. 

BEFORE YOU UPDATE

The following critical recommendations apply to this (and any) major operating system update:

• Back up your files. In the rare event there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.
• Check any specialized software you use to make sure it is compatible with macOS Ventura. You may need to update specialized applications before upgrading your Mac’s operating system.
• Make sure you have time. Allow 2 or more hours for the update itself. Ensure that you have time after the update to address any issues that may occur.
• Plug in your computer before starting the update. Running out of power during a software update can render your system unusable and result in data loss.

UPDATE TO macOS VENTURA

Select Apple Menu > About This Mac > Software Update to see the option to update your Mac to macOS Ventura. (If you don’t see this yet, check again soon! Denison Macs will receive the ability to install Ventura beginning January 22, 2023.)

QUESTIONS?

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Google has added a “Timeline View” (Gantt Chart) to Google Sheets to help track and visualize project tasks. 

To use the timeline view, your Google Sheet must contain at least the following fields: Task title, Start Date (in date format), and End Date (in date format) OR Duration (as number of days OR in hours, minutes, seconds format hh:mm:ss). 

To learn more, see the Google Support articles Create & Edit a Timeline View and Customize Your Timeline View. For a great video walkthrough of setting up your spreadsheet and creating a timeline view, see this video from DoIT Training at Stony Brook University.

If you have any questions or would like to review this or other Google Sheets features either individually or in a group, please send a request to the ITS Service Desk at servicedesk@denison.edu.

There are two ways to use Google Meet on a mobile device: you can use Google Meet through the integrated Gmail app OR the standalone Google Meet app. 

Google has updated the standalone Google Meet app. Beginning January 11, 2023, Google will redirect users to install the updated app if it is not already installed. Please note, the new app may have already been automatically installed.

Once the app is updated, the next time you open it you may see several screens asking for input such as the entry of a phone number or permission to access your contacts. To learn more about changes in the Google Meet app, please see this Google support article “Learn about the new Meet app”.

If you have any questions or issues using the Google Meet app with your Denison account, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Information Technology Services (ITS) will close for Winter Break at 5 PM on Thursday, December 22, 2022. We will reopen at 8 AM on Tuesday, January 3, 2023. Please consult the information below if you need technology support before or during Winter Break.

Before Winter Break 

• See our new TOPdesk article that shares Out of the Office tips, including setting up a Gmail vacation reply, a Google Calendar out of office entry, and an alternate greeting for your Denison voicemail.
• If you have technology support needs now, contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 as soon as possible to get assistance before Winter Break.

During Winter Break

If you suspect a technology service outage or major issue, please check this site, Netnotes, to see if an outage or issue has been reported. If you do not find relevant information, please report issues to the Denison University operator at 740-587-0810. Please do not report outages or major issues directly to the ITS Service Desk during Winter Break.

If you have an individual question or issue, consult these resources:

• MyDenison contains a great deal of technology service information. Use the MyDenison search box or browse the Information Technology Services section to find information.
• The Knowledge Base in the TOPdesk Self-Service Portal contains many helpful step-by-step technology instructions.
• LinkedIn Learning provides access to video tutorials on many technology topics.

If you can’t find an answer and would like to submit a ticket with the Service Desk during Winter Break, you have three options:

• Submit a ticket using the TOPdesk self-service portal.
• Send an email to servicedesk@denison.edu.
• Leave a voicemail with the Service Desk at 740-587-6395. 

We’ll respond to your requests as soon as possible once Denison reopens Tuesday, January 3, 2023.

Have a wonderful, restful winter break!