by ·Comments Off on Update: Maintenance Completed: MyDenison, Self Service, Banner and Related Applications Unavailable July 3-6, 2015
Maintenance work has been completed and all system are available for use.  If you notice any issues, please notify the HelpDesk at: (740) 587-6395 or helpdesk@denison.edu
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In order to get the critical Banner upgrades into our Production environment (PROD), ITS would like to take advantage of the July 4th holiday weekend (July 3 – 6) since Denison will be closed during that time. During this maintenance window we will be installing several upgrades to Banner and Banner-related applications beginning the morning of Friday July 3rd thru Monday July 6th. In addition, our LMS hosting provider, Blackboard (Bb) will also perform a shorter maintenance cycle during our maintenance period.  During this time, the following applications will be unavailable:
(All systems are now available)
Blackboard LMS (Bb)
Xtender
Banner
FOCUS
ODS
MyDenison
Self-Service Banner
We anticipate that we will probably not need the entire maintenance window for these upgrades; however, and for proper planning purposes, we will reserve this entire maintenance window.  Of course, we will send out a notifications immediately upon completion of the upgrades and availability of these systems.

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by ·Comments Off on Completed: Planned Outage: Network Maintenance on Burke, Curtis West, Slayter, Fellows, Doane, Beth Eden, Kappa Sigma, and Physical Plant, Wednesday 6/17/15 5-7AM

Update 6/17/15 5:54am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Wednesday 6/17/15 from 5:00-7:00am, which may result in the loss of the wired or wireless network in the following locations.

Burke, Curtis West, Slayter, Fellows, Doane, Beth Eden, Kappa Sigma, and Physical Plant

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Listserver to be Updated Thursday, 6/18/2015 6-8am

Update 6/18/2015 7:40am

Updates have been installed.  All should be running normally.  If you experience problems, please call the ITS Helpdesk at x6395.

Original post:

ITS is planning to install updates on the Listserv system on Thursday, June 18th between 6:00am and 8:00am. As these updates are being applied, there will be short outages while services are updated and restarted during the installation. Delivery of email sent to a list during the maintenance will be delayed until after maintenance is complete.

by ·Comments Off on Beware of Emails with “Resume” Attachments!
Information Security professionals are warning that there is a new, aggressive “ransomware*” phishing attack going on which uses attachments with fake resumes of a nonexistent girl AND/OR compromised websites to infect your computer. To protect your computer and data:
*Ransomware is a type of malicious software designed to block access to a computer system and its data until a sum of money is paid.
If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thur, 6/11/15 between 5:00am and 7:30am

Novell OES server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 6/11/15 between 5:00am and 7:30am.  As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Office 365 provides Microsoft Office for Your Computer, Tablet and SmartPhone

ITS is pleased to announce that there is a new way for Denison students, faculty, and staff to get Microsoft Office that allows you to…

  • Install Office on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad) and 5 phones for free!

  • Use the unlimited storage available in Microsoft’s OneDrive to store and access files from any connected device. (This provides you with another cloud-based storage location in addition to your unlimited storage on Denison Apps Google Drive. Learn more here.)

  • Use Office Online (online versions of Word, Excel, PowerPoint, and OneNote) on ANY computer. See this feature comparison chart to learn how the online apps compare to the desktop versions.

The new site that provides all these options is called Office 365.*

*Students, faculty and staff have access to Office through Office 365 as long as they are enrolled at or employed by Denison and Denison’s Microsoft campus agreement is in effect. Due to the terms of the agreement, Office 365 is NOT available to alumni or to emeriti/retirees.

o365logo.jpg

To get started with Office365, please update your BigRedID password if you have not done so since April 16, 2015.

Step 1: Change your password if you haven’t changed it since April 16, 2015

  • Go to MyDenison (my.denison.edu), and select the My Apps tab and then “Change my BigRedID Password”. TIP: when you change your password, specify an “alternate email address” so you can reset your password yourself if you forget it!

Step 2: Go to Office 365

  • To start using Office Online, just click the icon for the desired app

OR

Step 3: Install Office on your device

  • For PC and Mac: once you’ve logged in to Office 365, click install in the “Install Office on more devices” section.

  • For iOS and Android:
    • Click the link(s) provided in the “Install Office on more devices” section. It will take you to the app store for your device to install the app(s).

OR

  • On an iOS device: search for the individual apps (Word, Excel, PowerPoint, OneNote) from the Apple App Store
  • On an Android device: search for Office Mobile from the Play Store

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Beware of Fake Email Alert Titled “Your Email Account”

The email pretending to be from “alert@denison.edu” with a subject of “Your Email Account” is a scam. Please do NOT click on the link to “review your information to protect your Email account here” (http://denison-edu.weebly.com/) and do NOT respond to the message. The message is NOT from Denison–it is a “phishing” attack attempting to steal your email account information.

If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. This will report the phishing attack to Google and help improve the identification and blocking of future phishing attacks. Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Apple Mail or another client to access your Denison Apps email.

If you replied to this message in any fashion, please change your BigRedID password immediately by going to MyDenison and selecting “My Apps”, and then “Change Your BigRedID password”. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Limited ITS Support on May 20 and May 21

The Office of Information Technology Services staff will be off campus for an annual retreat on Wednesday, May 20th from 11:30AM to 5:00PM and all day on Thursday, May 21st.

The ITS Help Desk will be open and operating with student staff. If an urgent / critical issue requires full-timestaff attention, we will respond as quickly as possible. We appreciate your patience and cooperation as we spend this focused staff development and team building time planning for future needs and service improvements.

As always, should any technology issues arise, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. If the issue is urgent, please make sure to make note of that so our students can enlist assistance appropriately.

by ·Comments Off on Completed: Planned Blackboard Migration Complete and Service Fully Restored

Update 5/29/15 3:30PM

The migration has been completed successfully and Blackboard is now available for use including making changes to course content. If you encounter any problems, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 5/27/15 11:45AM

The move to a new hosting provider for Blackboard is nearing completion and ITS has conducted preliminary testing to ensure that all is well. Now we need your feedback.
If you have an opportunity, please go to courses.denison.edu (or click the Blackboard icon in MyDenison) and take a few minutes to review your course list and your courses and let us know if you see any missing courses, missing content, or other issues.
Faculty & staff, please DO NOT MAKE CHANGES to course content yet. Another update will be posted when the migration has been validated and you can begin to make changes.
Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you spot any issues or have any questions.
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Original Post: 

Blackboard Unavailable from 5/20/2015 until 5/29/2015

Denison’s Blackboard site will be unavailable from May 20th to May 29th as we move the system to a new hosting provider. There are no functional changes occurring to Blackboard. All courses and content will be moved over during the process and will be available to access on May 30th. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have trouble accessing Blackboard on or after May 30th.