MyDenison services have been restored. Should you encounter the service unavailable page, please clear your browser cache and try again. If the problem persists, please report your issue to the ITS Help Desk(740-587-6395).
Yet Another Phishing Attack – This Time Imitating “Office 360”
ITS has received numerous reports of a new phishing attack that is being directed towards Denison email accounts. This one has a subject of “[Office360] Email Account Disability!” and provides a link to “Enhance to new version of Microsoft Office 365”.
This is another scam email. Please DO NOT REPLY or CLICK THE LINK in the email. Instead, in Gmail please click the dropdown arrow next to the Reply icon and select “Report Spam” or “Report Phishing” to report the email to Google.
If you have already clicked on a suspicious link, please…
- change your BigRedID password immediately (in MyDenison, choose “My Apps” then “Change my BigRedID password”)
- contact the ITS Help Desk if you are concerned that your system may be infected.
ITS Help Desk
phone: 740.587.6395
email: helpdesk@denison.edu
online: helpdesk.denison.edu
Completed: Planned Network Maintenance in Burton Morgan Thurs. 10/1/2015 5-7am
Update 10/01/15 6:50am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance on Thursday 10/1/15 from 5:00-7:00AM on equipment in Burton Morgan. The maintenance will result in network outages as long as 30 minutes for Security and Safety, and Burton Morgan. Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time period, as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Resolved: Denison.edu web site displaying error page
Update:
The issue has been resolved and the Denison.edu is now loading properly.
Original Post:
ITS has received several reports of the denison.edu web site displaying an error page. University Communications has been notified and is working on the issue.
Completed: Planned Outage: Network Maintenance on all Dorm Buildings, Tues. 9/29/15 5-6am
Update 9/29/15 5:21am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance on Tuesday 9/29/15 from 5:00-6:00am which may result in the loss of the wired or wireless network in the following locations:
All dorm building locations
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Visit ITS at the Annual Safety Fair on the Academic Quad from 10AM-1:30PM today!
Stop by the ITS tables at the Safety Fair to sharpen your phishing savvy, make sure you have a strong password, and connect to Denison’s new secure wireless network “eduroam”. Plus we’ll have snacks and tickets to enter the drawings for the great prizes announced by the Office of Campus Safety!
Completed: Planned Outage: Network Maintenance on Administrative Campus Buildings, Thurs. 9/24/15 5-6AM
Update 9/24/15 5:45am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance on Thursday 9/24/15 from 5:00-6:00AM which may result in the loss of the wired or wireless network in the following locations.
All administration buildings
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Remote Access upgrade scheduled for Thurs. 9/24 5-6AM – computer/device updates required
An upgrade to Denison’s Remote Access/VPN service will occur on Thursday morning 9/24/15 from 5:00-6:00AM. During the upgrade, Remote Access will be unavailable. After the upgrade, the Remote Access client/app will be Pulse Secure.
- If you are currently using Junos Pulse on a computer to connect to remote.denison.edu, you will be prompted to upgrade the next time you connect. Simply click “Upgrade” when prompted and the new Pulse Secure client will download and install. Please note, on a Windows computer you must reboot after the installation.
- If you are currently using Network Connect to connect to remote.denison.edu, we recommend that you switch to using the new Pulse Secure client. Please visit remote.denison.edu after Thursday 9/24/15 at 6:00AM and click the appropriate link for details on how to install Pulse Secure on your device.
- If you are using Junos Pulse on an Android or iOS device, you will not receive a prompt to upgrade. We recommend that you visit the App Store on your device and locate, download and install Pulse Secure. After you install Pulse Secure, it may prompt you to uninstall Junos Pulse. Please do so.
If you have any questions or problems, please contact the ITS Help Desk.
Banner/Cognos/Admin Systems Users: If you are using Remote Access to connect to Banner or other administrative systems on campus over wireless, you now have a new wireless alternative – the eduroam secure wireless network. When connected to eduroam you do not need to use Remote Access/VPN to connect to Banner and other administrative systems. To learn more about eduroam, please see the wireless network section in MyDenison.
ITS Help Desk
phone: 740-587-6395
email: helpdesk@denison.edu
online: helpdesk.denison.edu
locations: Fellows 100A – Mon.-Thurs. 8:00AM-6:00PM, Fri. 8:00AM-5:00PM; Library Learning Commons – Sun. 5:00-10:00PM; Mon.-Thurs. 7:00-10:00PM
Resolved: SPSS License Error on Denison Desktop Computers
Updated Post 9/17/15 2:00PM:
The license error has been addressed. Based on the cause identified and the time of correction, ITS believes that SPSS was unavailable on Denison desktop computers from approximately 6:00AM to 2:00PM today (9/17). If you are continuing to experience issues running SPSS, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.
Original Post:
ITS has confirmed that SPSS is not currently functioning on Denison desktop computers due to a license error. This includes eclassroom, lab, and faculty/staff desktop computers. Work is underway to correct the problem as quickly as possible and resolution is anticipated by 2:30PM. This post will be updated as soon as the problem is resolved.
Completed: Planned Network Maintenance Thurs. 9/17/15 5-7am
Network update is completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original Post:
We will be performing network maintenance on September 17th between 5:00 – 7:00 am. The maintenance may cause some network outages lasting up to 30 minutes. Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time period, as your work may be lost when the network outages occur.