An upgrade to Denison’s Remote Access/VPN service will occur on Thursday morning 9/24/15 from 5:00-6:00AM. During the upgrade, Remote Access will be unavailable. After the upgrade, the Remote Access client/app will be Pulse Secure.
- If you are currently using Junos Pulse on a computer to connect to remote.denison.edu, you will be prompted to upgrade the next time you connect. Simply click “Upgrade” when prompted and the new Pulse Secure client will download and install. Please note, on a Windows computer you must reboot after the installation.
- If you are currently using Network Connect to connect to remote.denison.edu, we recommend that you switch to using the new Pulse Secure client. Please visit remote.denison.edu after Thursday 9/24/15 at 6:00AM and click the appropriate link for details on how to install Pulse Secure on your device.
- If you are using Junos Pulse on an Android or iOS device, you will not receive a prompt to upgrade. We recommend that you visit the App Store on your device and locate, download and install Pulse Secure. After you install Pulse Secure, it may prompt you to uninstall Junos Pulse. Please do so.
If you have any questions or problems, please contact the ITS Help Desk.
Banner/Cognos/Admin Systems Users: If you are using Remote Access to connect to Banner or other administrative systems on campus over wireless, you now have a new wireless alternative – the eduroam secure wireless network. When connected to eduroam you do not need to use Remote Access/VPN to connect to Banner and other administrative systems. To learn more about eduroam, please see the wireless network section in MyDenison.
ITS Help Desk
phone: 740-587-6395
email: helpdesk@denison.edu
online: helpdesk.denison.edu
locations: Fellows 100A – Mon.-Thurs. 8:00AM-6:00PM, Fri. 8:00AM-5:00PM; Library Learning Commons – Sun. 5:00-10:00PM; Mon.-Thurs. 7:00-10:00PM