by ·Comments Off on Completed: Planned Outage: Network Maintenance in Doane & Olin, Fri. 7/8/16 5-7am

Update 7/8/16 7:45am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Friday7/8/16 from 5:00-7:00am which will result in the loss of the wired or wireless network in the following locations.

Doane

Olin

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Beware of Scam Email with subject: Re: ITS help desk

The email that appears to be from “Can Liu From: Can Liu <can.liu@ki.se>
Date: Wed, Jul 6, 2016 at 11:37 AM
Subject: RE: ITS help desk
To: Can Liu

Dear Employees\Staff,

Take note of this important update that our new web-mail has been improved
this Summer with a new messaging system from Owa\outlook which also include
faster usage on email, shared calendar,web-documents and the new 2016
anti-spam version.

Kindly use the link below to complete your 2016 Outlook Web mail User
authentication form.

CLICK on Outlook Web Access to update
immediately and we will respond as soon as we revived your details

ITS help desk
ADMIN TEAM
© Copyright 2016 Microsoft
All right Reserved.

Please do not click on the link in the message!
The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.  If you are using Denison Apps Mail:
Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)  This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.
If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Planned Change: McAfee Agent upgrade on Denison Windows Computers starting Thu 7/7/16

On 7/7/16 ITS will release an upgrade to the McAfee Agent on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Outage: DNS Server Maintenance Thurs. 7/7/16 5-7am

Update 7/7/16 7:00am:

The DNS server updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing maintenance on domain name servers (DNS) in administrative office areas of the network
on Thursday, 7/7/2016 between 5:00-7:00am. Network access (especially Internet) may be slow while maintenance is occurring. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Athletics, Cinema House, Fellows Hall, & Knapp Hall Thurs. 7/7/16 5-7am

Update 7/7/16 7:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 7/7/16 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Athletics

Cinema House

Fellows Hall

Knapp Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for Shorney & Smith

Update 7/6/16 12:40pm

Claypool repaired the fiber cabling and network returned to Shorney around 12:40pm.

Update 7/6/16 1:15pm

Claypool was unable to repair the cabling issue for Shorney before they left campus last night. They plan to get it repaired this morning. Smith was brought online yesterday afternoon.

Update 7/5/16 1:15pm

Claypool Electric is aware of a fiber cabling issue and they are currently working to fix the issue. They hope to have this fixed by EOBD.

Original Post

Technical Services identified a network outage at 12:36pm on 7/5/16. The outage is interrupting network services for Shorney and Smith. We are investigating the cause of the outage.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Barney, Bryant, & Library Tues. 7/5/16 5-7am

Update 7/5/16 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 7/5/16 from 5:00-7:00am which will result in the loss of the wired and wireless network in the following locations.

Library

Barney-Davis Hall

Bryant Arts Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Denison Apps service issue 6/30/2016 – Calendar

As of 3:00pm on June 30th, Google reported the problem is corrected.

Original post:

As of 9:45am, Google reports problems with Google Calendar. When attempting to view the Google apps calendar you get:

Server Error:

Google Calendar is temporarily unavailable. Please try back later. In the meanwhile, you might find useful information on our Help Group and Help Center. We apologize for any inconvenience.

For more information see:

http://www.google.com/appsstatus#hl=en&v=status

by ·Comments Off on Beware of Scam Email titled “Re:” and signed “HelpDesk.”

The email that appears to be from “Ahmad Farag” with a subject of “Re:” and a message in the email body that says “Unusual sign-in activity on your account: (@denison.edu address)” and asks to you to click on a link titled “ENTER HERE” to take “corrective accounts” is a scam. Please do not click on the link in the message. The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:

http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.