by ·Comments Off on Monthly Security Awareness Newsletter – October

October edition:

Four Steps to Staying Secure

(http://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201610_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Outage: Wireless Network Maintenance Campus Wide, Thurs. 10/13/16 5-7am

Update 10/13/16 6:44am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing wireless network maintenance on Thursday 10/13/16 from 5:00-7:00am which will result in the loss of wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tue, 10/11/16 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday, 10/11/16 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Completed: New system implementation to support the legacy FOCUS (OPUS) service: Friday, 10/7 – 5 PM until Monday, 10/10 – 6 AM

Update: The work has been completed.

ITS will be performing a new system implementation to support the legacy FOCUS (OPUS) service, Friday, 10/7 – 5 PM until Monday, 10/10 – 6 AM.  While most FOCUS jobs and reports will remain available during this implementation period, please note that there will be many service disruptions during the implementation.

If you experience issues with FOCUS service, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned BigRedID Login Maintenance, Thursday, 10/6/16 6:30-7:30AM

Update 10/6/16 7:35 AM:

All maintenance successfully completed.

Original Post:

Between 6:30 and 7:30 AM, ITS will perform routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on *Resolved* Dialpad Outage

Monday 10/3/2016 4:30 pm

There was Dialpad outage earlier today which affected call routing to the Dialpad data center. The outage lasted around 45 minutes, from 2:45 PM to 3:30 PM EST. We received many reports of call quality or call connection issues during this time period. The outage would have contributed to a multitude of issues, ranging from inability to connect calls to very long ringing and/or pick-up.

The outage was a human process error, associated with a maintenance window – all traffic has been restored and operations are once again stable. Dialpad will continue monitoring to see if any residual issues arise.

If you continue to experience Dialpad issues, please report them to the ITS help desk at 740-587-6395 or email us at helpdesk@denison.edu

by ·Comments Off on *Resolved* Some Dialpad Numbers Unreachable – 9/30/16 8:30

Update – Monday 10/3/2016 9:30 am

Windstream has been able to resolve this issue. All numbers that have been ported should now be reachable from regional Windstream customers as well. Please do let us know if any numbers are unreachable post this fix.

For any issues please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update – Windstream has committed to having this corrected on Monday, 10/3.

We’ve learned that some phone numbers that have ported over to Dialpad are unreachable from regional Windstream customers, which includes old Denison phones that have not moved to Dialpad. We are currently aware of 30 numbers that are having this problem. We are working with Windstream to correct this and to understand what they can do to prevent this from happening during future porting events.

by ·Comments Off on Testing Completed: Disaster Recovery Testing for the FOCUS System – Thursday, 9/29 – 12 PM -2 PM

Testing for the new FOCUS DR system has been completed

Original Message:

ITS will be performing some Disaster Recovery (DR) testing with the FOCUS system, (OPUS) this Thursday from 12 PM until 2 PM.  All FOCUS jobs and reports will be unavailable during this testing period.  (There is strong possibility that this testing period will be much shorter in duration.  Please check here for updates during the DR testing period.)

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on UPDATED: Thinking of Updating to the Newly Released macOS Sierra on your Mac – PLEASE READ!

UPDATE 10/17/16:

Printing to departmental and lab printers is now supported on macOS Sierra thanks to an upgrade to the print environment last week. To print from macOS Sierra, you must reinstall the iPrint client. For instructions, please see http://apps.denison.edu/helpdesk/faq3362.

A new Pulse Secure VPN client for Remote Access that supports macOS Sierra will be coming with an upgrade to the VPN server (remote.denison.edu) on Thursday, 10/27/16. If you need access to the updated VPN client before 10/27, please see http://apps.denison.edu/helpdesk/faq3962 for instructions on how to install it.

IMPORTANT FACULTY/STAFF NOTE: ITS still recommends that those with Denison Mac computers do NOT upgrade to macOS Sierra unless there is a specific need to do so. If that is the case, please check with your department’s instructional technologist/ITS liaison to make sure there are no known issues with applications that you use.

ORIGINAL POST:

On September 20, 2016, Apple released the latest version of the Mac operating system called macOS Sierra. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

Very early testing results show compatibility problems with Denison’s printing solution for departmental and lab printers. While you can continue to print to printers already installed on your Mac before upgrading to macOS Sierra, you cannot install any new printers.

ITS recommends holding off on upgrading to macOS Sierra until more testing has been completed. Updates will be posted here as soon as additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Agent upgrade on Denison-owned Windows Computers starting Thu 9/22/16

On 9/22/16 ITS will release an upgrade to the McAfee Agent on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.