by ·Comments Off on RESOLVED: Unplanned Outage – Notebowl Not Responding

Update 12/13/16 10:20AM

The Notebowl team has identified and corrected the source of the problem and Notebowl is now functioning normally. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to experience problems.

Original Post

ITS has confirmed an issue with Notebowl generating the following error after you log in or when trying to open a link:

“The server encountered an error while processing your request. If this problem persists, please contact your system administrator.”

Investigation into the cause of the problem is underway and updates will be posted here as soon as more information is available.

by ·Comments Off on Beware of Scam Email from “abuse@denison.edu”

The email with no subject that appears to be from “abuse@denison.edu” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:

http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on SciQuest (e-Procurement) maintenance, 12/10 – 6 PM-2 AM

From the e-Procurement vendor (SciQuest):

Infrastructure maintenance is scheduled for Saturday, December 10, from 6:00 p.m. through 2:00 a.m. EST. UIT and Production SelectSite will be unavailable during this time.

SciQuest typically provides this detail within the monthly SciQuest Cloud Report and in the December report, that information was mislabeled and positioned under the SIMS Products heading.

We appreciate your patience during this scheduled maintenance window.

by ·Comments Off on Dialpad – Audio Settings

 

We have recently been alerted that the audio settings in the Dialpad app under “App Settings” gets defaulted on a computer reboot or after a prolonged duration of sleep. For consistency and better audio quality of calls, please ensure that the microphone and speakers are selected to the appropriate USB headset.

One way to get around this is to set the audio settings as mentioned in the link below:

http://dialpad.denison.edu/home/training/setup——headset-and-audio-setup-mac–windows

We are working closely with Dialpad to resolve this issue and will update this post as soon as we have an update.

Please do let us know if you have any questions or concerns by contacting us at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on Completed: Network Outage in Barney Davis Wed. 11/23/2016 8-noon

Update 11/23/16 11:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be working on the power to the Barney Davis network closets on Wednesday, November 23rd between 8am and noon. During this time the data network in Barney, including access to wired, wireless, and Dialpad telephones, will be down.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Update: Completed: Banner Maintenance and Upgrades – Saturday, 11/19 – 5 AM – 6 PM

Update: (1:45 PM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu

Original Posting:

ITS will now be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Saturday, 11/19 – 5:00 AM to 6:00 PM. Banner and all related systems will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on *Resolved* Outage – Dialpad Deskphones not Ringing

Update: 11/14/2016 1:45 pm

This issue has been resolved. If you continue to face any issues please contact the helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

Monday 11/14/2016: 10:00 am

We have been informed that incoming calls are not ringing on the Dialpad deskphones and can be answered only from the Dialpad application on your computer.

We have informed Dialpad of the issue and are working towards resolving this issue. If you are facing this issue, please try the following:

  1. Navigate to “Settings” on your deskphone

  2. Press “Reboot” to reboot the phone. Press “OK” to confirm the reboot.

We will update this post as soon as have an update. Please contact the ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu if you have any questions or concerns.

Thank you.

by ·Comments Off on Completed: Planned Outage: Wireless Network Maintenance Campus Wide, Tues. 11/15/16 5-6am

Update 11/15/16 6:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

There have been some reports of slow wireless across campus. ITS will be performing network maintenance tomorrow morning in an effort to correct this. There will be a brief outage during the change.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.