by ·Comments Off on Resolved: Network Outage in Bryant Arts Center

Update 1/24/2017 3:30 pm

All network equipment is back to normal operation.  Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Thank you

Original Post

1/24/2017 3:00 pm

We are currently experiencing disruptions on the network in the Brant Arts Center which we believe is due to a power outage and are investigating. Our technicians are looking into this to resolve this issue as soon as possible. We will update this post as soon as we have an update.

Please contact the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu for any questions or concerns.

Thank you.

by ·Comments Off on Resolved: Login Problems with Notebowl

Update 1/23/17 3:56pm:

It appears that Notebowl users are now able to log into http://notebowl.denison.edu. We continue to investigate the reason behind the outage. Please contact the Help Desk  at 740-587-6395 if you are still experiencing login issues after you have first rebooted your computer.

Original post:

This morning we received reports of users not being able to log into Notebowl. ITS is working with Notebowl to resolve this as quickly as possible.

An update will be posted here as soon as the problem is corrected.

by ·Comments Off on Resolved: Unplanned outage: Google Drive slow or inaccessible 1/17/2017 11:30am

Update:

Google indicates that the problem was resolved at January 17, 2017 4:20:00 PM.

Update 12:00:

Google has acknowledged the outage and are working to correct the issues.  Status can be seen on https://www.google.com/appsstatus#hl=en&v=status.

Original post:

Some people are experiencing problems accessing Google Drive.  It is slow and sometimes does not come on at all but gets an error.  Support has been contacted.

by ·Comments Off on New Self-Service Banner Module and Styling

As part of the release for the new Self-Service Banner module, the Employee Dashboard, ITS will also be re-styling the look and feel of Self-Service Banner. The Employee Dashboard will be available from MyDenison (under the Employment tab) and will serve as a supplemental service to the Banner Self-Service employee information. The new styling will also help to keep our Self-Service Banner screens consistent with the look and feel of the MyDenison portal. It is important to note that these styling changes will be deployed across all Self-Service Banner modules. There should be no changes to the functionality of the current Self-Service Banner modules.

If you have additional questions or experience any issues, please contact the ITS Helpdesk @ 740-587-5723.

by ·Comments Off on Resolved – Unplanned Network Outage – Network Service Interruptions Felt Campus Wide

Update 1/12/17 8:00am:

Network gear has returned to normal operation status. Please contact the Help Desk x6395 if you are currently experiencing network issues.

Update 1/11/17 7:15pm:

There have been a few more power outages that have caused network outages since the last update. Currently the Bryant Arts Center is without network. Once power seems to have stabilized we will work on bringing the Bryant network back online.

Update 1/11/17 5:30pm:

Network gear has returned to normal operation status. Please contact the Help Desk x6395 if you are currently experiencing network issues.

Original Post:

Technical Services has identified campus wide network outages believed to be caused by a large power outage. We will update the post once all gear has returned to normal operation status.

by ·Comments Off on Monthly Security Awareness Newsletter – January

January edition:

Social Engineering

(http://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201612_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu, 1/5/17 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 1/5/17 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Beware of Scam Email from “Diane Getsinger” with Word Document Attachment!

The email that appears to be from Diane Getsinger <getsinger5diane776@outlook.com> with a subject of “FWD” and your BigRedID is a scam. DO NOT OPEN  THE WORD DOCUMENT ATTACHMENT. Word documents are able to spread malicious software, including the cryptolocker “ransomware” that hackers use to extort money by encrypting your files. If you clicked on the Word document, disconnect your computer from the network and shut down immediately.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:

http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Monthly Security Awareness Newsletter – December

December edition:

Securely Disposing of Your Mobile Device

(http://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201612_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.