by ·Comments Off on Completed: Planned Login Maintenance, Thurs 8/10/17 6:30-7:30am

Update 8/10/17 7:32 AM:

All maintenance successfully completed.

Original Post:

Between 6:30 and 7:30 AM, ITS will perform routine maintenance to the our Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Monthly Cybersecurity Awareness Newsletter – August

August edition:

Backup and Recovery

(https://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201708_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Network Outages Saturday, 8/12/2017 6am-noon

Update 8/12/17 12:15pm:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Update 8/9/17 7:30am:

The network updates on Wednesday, 8/9/2017 are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing upgrades to the network infrastructure on Wednesday, August 9th between 5 and 7:30am and Saturday, August 12th between 7am and noon. While the upgrades are happening there will be brief interruptions to on-campus services and to Internet traffic from on-campus.

Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time periods as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tues. 8/8/17 and Thur. 8/10/17 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 8/8/17 and Thursday 8/10/17 between 4:00am and 7:30am. As these updates are being applied, there will be outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Resolved – Service Disruption for Dialpad

Update 8/2/17 2:10 pm

Issues with calling on Dialpad have been resolved. All calling services should now be functioning correctly. Please let us know if you have any questions or concerns by contacting the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu

Update 8/2/17 1:40pm:

Dialpad has acknowledged the outage and is currently investigating the issue.

Original Post 1:25pm:

Dialpad calling is currently unavailable.  We are contacting Dialpad and hope to have this resolved as soon as possible. Please let us know if you have any questions or concerns by contacting the ITS Help Desk at helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Network Outage Thursday, 8/3/2017 5-7:30am

Update 8/3/17 7:45am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing upgrades to the network infrastructure on Thursday, August 3rd between 5 and 7:30am. While the upgrades are happening there will be brief interruptions to on-campus services and to Internet traffic from on-campus.

Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time periods as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings and Remote Access, Wed. 8/2/17 5-7am

Update 8/2/17 6:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 8/2/17 from 5:00-7:00am which may result in the loss of the wired network, wireless network, or remote access.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Beware of Scam Emails Asking You to Confirm Your Denison Email Account

The email titled “Alerts” pretending to be from “Denison Service Desk” is a scam as is the one titled “Web News” pretending to be from “ITS News & Service”.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:

http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Planned Outage: Banner Maintenance and Upgrades – Saturday, 7/29 – 5 AM – Noon

Update: (11:54 AM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu.  The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Saturday, 7/29 – 5:00 AM to Noon.

Banner, Self Service and all related systems such as Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.