by ·Comments Off on Thinking of Updating to the Newly Released macOS High Sierra on your Mac? PLEASE READ!

On September 25, 2017, Apple released the latest version of the Mac operating system called macOS High Sierra. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

At this point, we do not have results to share. ITS recommends holding off on upgrading to macOS High Sierra until testing has been completed. Updates will be posted here as soon as additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage: Maintenance to Denison Wireless Network and Remote Access Thu 9/28/2017

Update: 9/28/17 7 am

The maintenance is completed. All network operations should be normal. Please call the ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu or you experience any issues.

 

ITS will be performing network maintenance on Thursday 9/28/17 from 5:00-7:00 am, which may result in the loss of the wireless network across campus and the ability to connect to the Denison University network to access any Novell drives remotely via Pulse Secure VPN  during this time.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on UPDATE as of 4:38am 9/27/2017 – NoteBowl is working normally

UPDATE 4:38am 9/27/2017: NoteBowl load times are back to normal. As always, please report any issues you encounter to helpdesk@denison.edu.

UPDATE 3:01pm: NoteBowl is loading, but it is still slow. Once you navigate to your course or group, you are able to move within the course to upload documents and create or submit assignments. We are working with NoteBowl to resolve the slow loading. Updates will be posted here as soon as it is resolved.

9/26/2017 10:24am – NoteBowl is currently loading slowly. We are working to resolve the issue. Updates will be posted here as soon as service is restored.

by ·Comments Off on Internet-Native Banner Users – Do NOT Upgrade to Java 9!

A new major version of Java – Java 9 – is being released. You may soon see prompts to upgrade Java.

If you use Internet-Native Banner, please DO NOT UPGRADE Java. Banner will not work with Java 9.

If you receive an upgrade prompt, choose the “Run” or “Later” option and – if available – check the checkbox that says “Do not prompt me again for this version”.

If you inadvertently update to Java 9, you will need to roll back to Java 8 if you need to use Internet-Native Banner. Please contact the ITS Help Desk to request assistance doing so.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Brief interruption for employee printing Wed, 09/20/17 4:15pm-4:30pm

At around 4:30pm, the ITS Help Desk received reports that employee printing was not working for several users on campus. ITS identified the issue and restarted the affected service at 4:32pm to restore printing for employees. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you still experience any printing issues.

by ·Comments Off on Beware of Scam Emails Warning That Your Denison Email Account Must Be Confirmed.

Another phishing attempt titled “Alerts” pretending to be from “My Denison” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Completed: Planned Outage: South campus, Thursday 9/21/2017 5-7am

Update 9/21/17 6:50am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original message:

ITS will be performing network maintenance on Thursday 9/21/2017 from 5:00-7:00AM which may result in interruptions of the wired or wireless network on South campus. Buildings to be affected include: 118 N Mulberry, Ace Morgan Theatre, Burton Music, Bryant, Burke, Cinema House, Delta Delta Delta, Delta Gamma, Doane Dance, King Hall, Kappa Alpha Theta, Kappa Kappa Gamma, Monomoy Annex, Monomoy Place, Mulberry House, Open House, Steam Plant, and Stone Hall. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Complete: Banner Maintenance and Upgrades – Saturday, 9/23 – 5:00 AM – Noon

Update: (11:28 AM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance, this Saturday, 9/23 from 5:00 AM to Noon. Banner, Self Service and all related systems such as Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Banner Maintenance and Upgrades – Thursday, 9/21 – 5:30 AM – 7 AM

Update: (7:43 AM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Thursday, 9/21 from 5:30 AM to 7 AM. Banner, Self Service and all related systems such as Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Monthly Cybersecurity Awareness Newsletter – September

September edition:

Password Managers

(Note:  Denison ITS recommends LastPass)

(https://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201709_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.