by ·Comments Off on Resolved – Dialpad Outage: Affecting all Incoming and Outgoing calls – 11/06/2017 3 pm

Update 11/06/2017 6:00 pm

We believe that the issues have been resolved and the Dialpad service is functioning as expected. Please report any issues that to might still be having.

Thank you.

Update 11/06/2017 5:12 pm

Dialpad provides the following update:

“Dialpad and UberConference are aware of the nationwide IP connnectivity outage affecting multiple service providers. We are monitoring the situation and will keep you posted here at 2:40pm PST.

Google is experiencing an issue with Memcache availability beginning at November 6, 2017 at 12:30 pm US/Pacific. Current data indicates that all projects using Memcache are affected by this issue.”

We will continue to update this post as we receive more information.

 

Update: 11/06/2017 4 pm

We received an update that all inbound and outbound calls are being affected at the moment. Dialpad is working on resolving the issue as soon as possible.

Original:

We were notified that Dialpad is experiencing some call quality degradation. Dialpad is investigating the issue and trying to resolve it as soon as possible.

We will update this post when we have an update. Please email helpdesk@denison.edu or call us at 740-587-6395 if there are any questions or concerns.

 

Thank you.

by ·Comments Off on Adobe Creative Cloud Applications Now Available on Campus Through an Enterprise Site License!

Students and faculty will now find that Adobe Creative Cloud applications are available on lab and eclassroom computers across campus! For details on applications installed by computer platform, please see this ITS Help Desk Online FAQ.

The new Adobe enterprise site license that allowed Creative Cloud applications to be installed on eclassroom/lab computers allows these applications to be installed on any Denison-owned computer. It also includes a number of named user licenses to be distributed for faculty and staff use. A named user license includes 20GB of cloud storage and allows you to install the software on 2 computers (Denison or personally owned) while you are a Denison employee. To install Adobe applications on a third computer, a Denison employee can purchase a 1-year subscription to Adobe Creative Cloud Desktop for $9.75 from Denison’s Kivuto site (denison.onthehub.com). To learn more and request access, please go to the My Apps tab in MyDenison and select “Software Downloads for Faculty/Staff” and then “Adobe Creative Cloud (Mac & Windows)”.

If you are a faculty or staff member who has separately paid for any Adobe software, please DO NOT renew your license. Contact the ITS Help Desk at helpdesk@denison.edu to get details on how to move your license over to the campus agreement to avoid duplicate costs.

Our campus agreement does not include licenses for student personally-owned computers, however, Adobe Creative Cloud applications have been installed in all computer labs and eClassrooms for student access. Students may take advantage of Adobe’s special Creative Cloud pricing for students should you wish to install it on your personal computer.

To help you learn Adobe Creative Cloud applications, you can find online tutorials through Hoonuit (accessible in MyDenison from the My Apps menu) or by going to Adobe’s help site (https://helpx.adobe.com), choosing the product of interest, and then choosing the “Tutorials” option.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED: NoteBowl Error Message: Click Cancel
UPDATE 11/1/17 10:27am
The error message issues should now be resolved. Please refresh the page if you still see the message.
If the error messages persist, please report them to the ITS Help Desk at helpdesk@denison.edu.
11/1/17 @ 8:20am
We have received reports that NoteBowl is displaying an error message upon login and when pages load within the platform.
The message is as follows:
Update Notification Server Disconnected
The update notification server could not be reached. Some features may not work properly. Click “Cancel” to proceed. Otherwise, click “Refresh” to reload the page and try again.
Please click cancel to load your page.
We are investigating the issue and will update NetNotes when we know more.

by ·Comments Off on Completed: Network Maintenance: Internet slowness 10/31/2017 10pm – 11/1/2017 6am

Update 11/1/17 10am:

AEP completed their maintenance at about 2am. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

 

AEP will be performing maintenance on our primary Internet line tonight (10/31) between 10:00pm until tomorrow morning (11/1) at 6:00am. No outages are expected during this time, however Internet slowness is expected as traffic moves to our backup lines. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Beware of Scam Email Titled “ITS News & Service Updates.”

The email titled “ITS News & Service Updates.” from “diamond.ferguson@daemen.edu” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Google Replaces Drive Sync Client with “Drive File Stream” for Easier File Access!

If you use the “Google Drive for Mac/PC” sync client, you may have seen a message saying “Google Drive for Mac/PC is going away soon”. Don’t worry, Google Drive itself is NOT going away! It is just the “Drive for Mac/PC” sync client that is being retired in favor of a totally new approach called Drive File Stream.

Drive File Stream is a new application for Macs and PCs designed to make it easier to organize and access Google Drive files.

Should you install Drive File Stream now?

Please read the ITS page titled “Google Drive – New Drive File Stream client” in MyDenison to decide. This page contains ITS’ understanding of Current Drive File Stream Issues and Limitations and other key details based on information available at this time. While useful to all, it contains particularly critical information if you currently use the Drive for Mac/PC sync client.

Already installed Drive File Stream?

If you’ve already jumped on board, we’d love to hear your feedback about Drive File Stream. Please use the Drive File Stream feedback form to let us know what you think and any issues you’ve encountered. For time-sensitive issues, please report those to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Internet service degradation 10/23/17 AM

Technical Services noticed intermittent internet interruptions this afternoon at 11am. The issue was noticed on phone calls and web browsing. This appears to have been resolved around 2pm. We are still investigating the root cause with our internet service provider (Oarnet).

If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Cybersecurity Trick or Treat

October is National Cybersecurity Awareness Month, and while hackers try to trick us all the time, we’re here with some treats for the Denison community:

Keep your account safe with two-factor authentication!

  • Over the last year, 37 individuals have had a suspicious login on their Denison account, which typically indicates that their password has been compromised by a malicious actor. Google helps us detect those events after they’ve occurred, and two-factor authentication (2FA) goes one step further by protecting your account during login.
  • Two-factor authentication is now available for your Denison account via our partnership with Duo – Enroll in Duo today to keep hackers from accessing your email and Google Drive files!

Bring your cybersecurity questions to the upcoming cybersecurity workshop for faculty and staff.

  • Visit us on October 25th from 1:30 to 2:30 PM in Talbot 212. Please RSVP.

How many times has your personal information been exposed to hackers?

  • This tool from the New York Times will help you determine your minimum level of exposure.

Cybersecurity awareness training for employees.

Google will start reminding us to stay alert by marking HTTP websites with forms as “Not Secure” in the Chrome browser.

  • Look for this change in an October update of Google Chrome.

 

 

by ·Comments Off on Completed: Planned Network Outage – Wireless Maintenance 10/17/2017

Update 10/17/17 5:40am:

The wireless network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 10/17/2017 from 5:00-7:00am which may result in the loss of the wired or wireless network across campus. Please call the ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu if there are any questions.

by ·Comments Off on Google Drive Sync Client Change

If you use the Google Drive sync client on your Windows or Mac computer, the next time you restart you will see a message saying “Google Drive for Mac/PC is going away soon. To continue syncing files to your desktop, install Drive File Stream” with a link to “Install Drive File Stream”.

Within the next day or two, ITS will be providing information on how to transition from using the current Google Drive client to using Drive File Stream. You may wish to wait for that guidance before updating to Drive File Stream. This post will be updated as soon as it is available. If you would like to arrange an individual appointment to work with someone on the switch to Drive File Stream, please contact the ITS Help Desk at helpdesk@denison.edu.