by ·Comments Off on Beware of Scam Email Titled “Infringement”

The email titled “Infringement” pretending to be from “Denison Team” is a scam. 

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Complete: Banner Maintenance and Upgrades – Saturday, 2/17 – 7:00 AM – 1:00 PM

Update: (12:22 PM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance, this Saturday, 2/17 from 7:00 AM – 1:00 PM. Banner Advancement, Advancement Self-Service(Development Officer Pages) and Banner jobsub will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Resolved: Unplanned Outage: Dialpad Service Currently Unavailable

Update – 3:50 pm

Dialpad service is now believed to be restored. Please let us know if you are still experiencing any issues. Thank you.

Update – 3:45 pm

Dialpad has recognized the issue and is implementing the fix. We will update the status as soon as we have additional information. Thank you.

Original post – 3:08 pm

We have reports that Dialpad is currently unavailable. Any inbound and outbound calls will not go through at this moment. Dialpad is aware of this and are looking into resolving this issue as soon as possible.

If you have any questions please email us at helpdesk@denison.edu. We will update you as soon as we have more information.

Thank you.

by ·Comments Off on Monthly Cybersecurity Awareness Newsletter – February

February edition:

Securing Your Mobile Devices

(https://www.sans.org/security-awareness-training/ouch-newsletter/2018/securing-your-mobile-devices)

 

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Beware of Scam Email Titled “Account Update”
The email titled “Account Update” is a scam. If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Tues. 2/13/18 5-7am

Update 2/13/18 6:57am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Tuesday 2/13/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Sawyer Hall

East Hall

Gilpatrick House

Beaver Hall

Crawford Hall

Beth Eden

Huffman Hall

Shaw Hall

Shepardson Hall

Athletics

Whisler

Fellows Hall

Swasey Chapel

Knapp Hall

Talbot Hall

Library

Olin Hall

Doane Administration

Ebaugh Laboratories

Slayter Hall

Higley Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Network Maintenance: Campus Buildings 5-7 am 2/8/18

Update 2/8/18 7:10am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Maintenance was also completed in the follow buildings this morning:

Lower and Upper Elm

Preston House

Beta House

Sunset House

Myers

Morrow

Smith

Taylor

Pratt

Hayes and Wright

Herrick Hall

Shorney

Sigma Chi

Curtis

Kappa Sigma

Moshier-Hutchison House

Brown

Original Post

ITS will be performing network maintenance on Thursday 2/8/18 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Talbot Hall

Burton Morgan

King Hall

Monomoy Annex

Stone Hall

Cinemahouse

Center for Religious and Spiritual Life

Monomoy

Mulberry House

Doane Dance Building

Bryant Arts Center

Burton Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Banner Maintenance and Upgrades – Saturday, Feb. 3rd – 6:00 AM – Noon

Update: (11:00 PM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance, this Saturday, 02/03 from 6:00 AM to Noon. Banner, Self Service and all related systems such as Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Wireless Users: ITS would like to remind you that you should use “eduroam”
Summary

Denison ITS would like to remind you that you should use the “eduroam” wireless network whenever possible, instead of “Denison Guest”. If you’re having trouble connecting, please check out this page in MyDenison.

Details

“eduroam”, our secure wireless offering across campus, is also a worldwide service that provides members with access to WiFi networks at thousands of educational and research institutions in the United States, and more than 50 countries.
“Denison Guest”, an open/unencrypted network with a bandwidth cap, is meant to be used by campus guests or devices that cannot connect to eduroam (such as gaming systems).