by ·Comments Off on Completed: Xtender Maintenance – Tuesday, 3/20 – 6:00 AM – 7:30 AM

Update: (7:20 AM)

The Xtender maintenance has been completed.

If you encounter any issues with Xtender after the upgrade please contact the Help Desk @ x6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Xtender maintenance Tuesday, 3/20 from 6:00 AM – 7:30 AM. Xtender will be unavailable during this maintenance window.

Banner itself will continue to be available. When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Beware of Scam Email titled “IT Newsletter”

The email titled “IT Newsletter” pretending to be from “Denison Team” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Completed: Planned MyDenison Update on Tuesday March 20th 5:00 – 7:30 am

[Update @8:30am]

The update has been completed. You may need to clear your browser cache in order to get logged in. You can find the latest release notes on MyDenison where you can get the details for this update. If you have any problems please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. Also feel free to submit suggestions from MyDenison.

 

[Update @7:30am]

MyDenison is back online, but is still being updated. Please note during this time you may find missing content. We will have the update completed as soon as possible and make note of it here.

Thanks for your patience!

 

[Original Post]

We’ve got some Big News for MyDenison users! Next week we’re pushing a major update to the MyDenison website. Just a heads up, it will be down during this time, but you should still be able to get to Denison Apps like Inbox, Calendar, etc. as well as Notebowl and Self-Service Banner directly.

This update is mostly technology based and shouldn’t change the way you use or work with MyDenison. But because this is changing the technology stack and underlying framework there maybe some small hiccups after launch. So please help us help you by sending any issues you find to me, Jon Stevens via email stevensj@denison.edu and Dialpad if it’s an emergency, or as always please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. I promise we’ll work through any bugs and issues as quickly as we can.

Here are the features/fixes coming with this update:

  • You can copy/paste any url in MyDenison and it will work! Of course this does assume to person you’re sending the link to can log into MyDenison and has access to the page. MyDenison is still behind our Single Sign-on and Duo for security.
  • Back and Forward browser buttons work throughout the site. No more clicking on the back button and getting lost or ending up back on the landing page.
  • We’re using fonts approved by Denison Universities Communications department. To help align Denison branding on campus.
  • We’ve also made font sizes bigger for better readability.
  • There are a lot of general style tweaks (spacing, coloring, etc.) throughout the app, this is part of an effort to not only consolidate the code we work with but also make the “look and feel” across the app more consistent.
  • Announcements have been overhauled. On the homepage you’ll still see the announcements meant for you, but now you can easily get to “more announcements” and see what everyone else on campus can see.
  • Some sections have been improved to not refresh your whole page when interacting with it, like Student Grades or Faculty Schedule.
  • New release notes! At the bottom of the page there is a link to our release notes, where you can read about the latest changes, similar to what you’re reading now. This is to help us be more transparent with our updates so you as a community can be involved and know what’s changed.
  • User roles are being updated at login, previously they were imported overnight, this should make role changes happen faster.

Hopefully these updates excite you, and again they should just be making the things you already do on MyDenison easier and better. As always please let me know if you have any questions or find anything not working as expected after the release and we’ll get it taken care of as quickly as we can.

Thanks,
Jon Stevens
ITS Web Developer

by ·Comments Off on Monthly Cybersecurity Awareness Newsletter – March

March edition:

Top Tips to Securely Using Social Media

(https://www.sans.org/security-awareness-training/resources/top-tips-securely-using-social-media)

 

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Campus Calendar Maintenance, Tues 3/13/18 7:00-8:00am

Update 3/13/18 7:45 AM:
All maintenance has been successfully completed.

Original Post:
Between 7:00 and 8:00 AM, ITS will perform routine maintenance to the Campus Calendar infrastructure. During this maintenance period users may not be able to “Check Room Availability (EMS)” from within MyDenison or enter new space reservations with EMS.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Campus Wide Network Maintenance, Thur. 3/8/18 5:30-7am

Update 3/8/18 6:00am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 3/8/18 from 5:30-7:00am which may result in the loss of the wired or wireless network in the following locations.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on UPDATE!!! Google Drive for Mac/PC sync client retirement delayed to May 12!

Update:

Google has delayed the shutdown of the “Google Drive for Mac/PC” sync client/app until May 12!

ITS advises transitioning to the new “Drive File Stream” app at your earliest convenience and well before the new shutdown date. This ITS Help Desk Online FAQ provides a high-level overview and detailed instructions for both Mac and PC:

http://apps.denison.edu/helpdesk/faq5723

If you would like to arrange an individual appointment to go through the transition process in-person or via a remote session, please email the ITS Help Desk at helpdesk@denison.edu with some times you are available over the next few weeks so we can set up an appointment.

Original Post:

If you are seeing a message on your computer saying that “Google Drive for Mac/PC” is going away, then you are using the soon to be retired “Google Drive for Mac/PC” sync client/app.

Don’t worry – this is NOT Google Drive itself! Google Drive is not going away. What is changing is how you interact with it from your Mac or PC.

As of March 12, if you are still using “Google Drive for Mac/PC”, your computer will no longer sync with Google Drive. The “Google Drive for Mac/PC” app is being fully retired in favor of the new “Google Drive File Stream” app.

ACTION REQUIRED! If you’ve been seeing the above warning message, you should take action this week to transition from “Google Drive for Mac/PC” to “Google Drive File Stream”. Because these two apps interact with your computer differently, there are a number of steps involved. This ITS Help Desk Online FAQ provides a brief and detailed instructions for both Mac and PC:

http://apps.denison.edu/helpdesk/faq5723

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Wireless Network Maintenance Campus Wide, Tues. 3/6/18 5-6am

Update 3/6/18 6:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 3/6/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Login Maintenance for Tuesday March 6th 7-7:30am

[Update 3-6-18 7:11am]

This update has been completed and you should now see the updated Denison Logo during login. If you experience any login issues with BigRedID based services, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

[Original Post]

Between 7:00 and 7:30 am, ITS will be performing an update to the Login Server web applications. This update includes only cosmetic changes specifically an update to the Denison Logo. This is meant to bring the logo in line with the latest styleguide from Denison University Communications department. There should be no interruption in service during the maintenance. For any specific questions related to the update please feel free to contact Jon Stevens ITS Web Developer.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Endpoint Security update on Denison Windows Computers starting Tue 3/6/18

On 3/6/18 ITS will release an upgrade to McAfee Endpoint Security on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.