by ·Comments Off on Completed: Planned Maintenance – Network Outage on South Quad Fri. 6/22 8 am

Update 6/22/18 12:45pm:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

We are in the process of doing some summer network maintenance in Burke Hall. The network cabling requires maintenance that will cause a network outage in the following buildings:
Stone Hall
King Hall
Burton Music 
Doane Dance
Ace Morgan Theatre
Monomoy
Monomoy Annex

 

118 N Mulberry

Delta Delta Delta

Open House

Delta Gamma

Mulberry

Cinema House

 

Work begins Friday, June 22 at 8 AM. The actual outage should not be more than a couple of minutes, but it could take marginally longer. This work affects multiple buildings in the South Quad and staff will be doing the upgrades one building at a time. This means the exact time that the outage will take place is not determined but will be within the 8 AM hour.

Thank you for your patience as we complete summer updates. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage – Network Maintenance Fri. 6/22/2018 5-7 am

Update 6/22/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Friday 6/22/18 from 5:00-7:00 am which will result in the loss of the wired, wireless and telephone services in the following locations.

Beth Eden

Burton Music

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage – Network Maintenance Thu. 6/21/2018 5-7 am

Update 6/21/18 7:00 am:

The network maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 6/21/18 from 5:00-7:00 am which will result in the loss of the wired, wireless and telephone services in the following locations.

Higley Hall

Talbot Hall 1st Floor

Herrick Performance Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage: Network Maintenance Wed. 6/20/18 5-7 am

Update 6/20/18 7:00 am:

The network maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Monday 6/20/18 from 5:00-7:00 am which will result in the loss of the wired, wireless and telephone services in the following locations.

Knapp Hall

Higley Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned MyDenison Update on Tuesday June 19th 7:00 – 7:30 am

[Update 8:15am]

Everything should be back to normal now. If things aren’t looking correct, please try to clear your cache and cookies or try logging out and back in again. If you have any problems please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. Also feel free to submit suggestions from MyDenison.

 

[Update 8am]

The update was completed but we’re still having some minor visual issues. We’re working to resolve those now and should have everything back to normal shortly. Thanks for your patience!

 

[Original Post]

We’ve got a mid summer update coming to MyDenison Tuesday morning June 19th. MyDenison may be unavailable from 7am to 7:30am. This update will include some general updates to the Drupal platform that MyDenison is built on. As well as a few custom updates that our new student worker John Fernow has been helping us with. We’ve brought images back to our news feeds as well as moved our Campus Events feed to our internal platform so we’re not relying on Yahoo anymore. We brought back the link to the NY Times subscription on the US tab of the News section. Plus a bunch of bug fixes and small styling tweaks. As always feel free to check out the details in our release notes after the update is complete.

Please keep an eye on this post or the login page for updates. We’ll try to have MyDenison back up and running as soon as possible.

Thanks,
Jon Stevens
ITS Web Developer

by ·Comments Off on Completed – Planned Outage: Network Maintenance on Campus Buildings, Mon. 6/19/18 5-7am

Update 6/19/18 7:30 am:

The network maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Tuesday 6/19/18 from 5:00-7:00 am which will result in the loss of the wired and wireless network in the following locations.

Knapp Hall

Higley Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETED – Planned Outage: Wireless Network Maintenance Campus Wide, Tuesday 6/12/18 5 am – 7 am

Update 6/12/18 6:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 6/12/18 from 5:00 am – 7: 00 am which may result in the loss of the wired or wireless network across campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on 6.21.18 UPDATE – Faculty/Staff with Mac Computers On or Off-campus
Update 6/21/18  5:15PM
We are waiting to hear back from two individuals who are traveling or have been unavailable, and are currently attempting to restore data for three more individuals. We experienced full data loss on seven systems and partial data loss on 12 systems. In most cases, individuals were able to restore files from various sources including Time Machine and Drive backups. We continue to assist with file recovery where possible.  64 systems were fully restored.
**
Update 6/11/18 8:30AM
We have resolved issues for 61 of 86 Macs.  Remediation work continues this week as our top priority.  If you received a direct email from the ITS Help Desk regarding your Mac and you have not yet contacted us, please do so as soon as possible.   To avoid potential data loss, please do not use your Mac until it has been assessed by our Mac technicians.  If you are out of town, please contact us at 740-587-6395 to schedule a time for us to call you to talk through the assessment process.
**
Update 6/5/18 5:15PM
Our vendor partner has contained the error and developed a restore process.  We have identified 86 faculty/staff Macs that were impacted by this event.  Each of these computers will need to be worked on by our team to have the user account and data restored.  We have contacted these individuals directly as of 5:11PM under a separate email titled “URGENT: Please contact the ITS Help Desk about your Mac computer ASAP” which includes instructions to coordinate the repair work.
 
If you did not receive a direct email with your specific computer information, you are cleared to begin using your Mac as normal.
This continues to be our highest priority.  We have staff scheduled through midnight tonight and will be working as quickly as possible to get everyone’s system restored and back to them.  We will be monitoring the Help Desk phones through the evening, please leave a message if someone is not available to answer at the time your call.
This was not a virus or attack on our systems. This was an unexpected and unusual error in important work being performed by our vendor partner.
I thank you for your patience as we continue to work through this critical response effort.  We are aware of the serious impact this event has had on operations and will be working to prevent any future occurrence.

 

Original Post:
ITS has identified a critical issue with some MACs and are investigating the situation. To protect against data loss we need your help.
IMMEDIATE ACTION NEEDED
  1. Please fully turn off your Mac computer(s).
  2. Please then contact the ITS Help Desk at 740-587-6395 to make arrangements for your computer to be addressed.
  3. Please do not turn on your computer again.
DETAILS
Due to an inadvertent error, your account and/or files/settings on this Mac computer may have been altered. ITS asks that you fully power this off and leave it off until ITS can evaluate and restore your account/settings/files. Please contact us at 740-587-6395 to set up an appointment and let us know if you have a Time Machine backup of your computer or if the data on that computer is typically backed up elsewhere.

Thank you for your cooperation as we address this critical issue.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Thurs. 5/31/18 5-6am

Update 5/31/18 6:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Maintenance was also done in Burton Morgan this morning.

Original Post

ITS will be performing network maintenance on Thursday 5/31/18 from 5:00-6:00am which will result in the loss of the wired and wireless network in the following locations.

Barney Hall
Doane Administration
Olin Hall
Samson Talbot
Bryant Hall
Library
Shorney Hall
Huffman Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.