by ·Comments Off on RESOLVED – Unplanned Outage: Duo “Unknown Error” Message

Update 10/16 1:45PM

The Duo outage is fully resolved and ITS has reinstated Duo has part of the login process. If you experience any issues, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 10/16 11:42AM:

ITS has taken steps to temporarily bypass Duo approvals until Duo reports that service is fully restored. If you experienced the “Unknown error”, please try again now.

Original Post:

ITS has received numerous reports of an “Unknown error” message on the Duo approval screen. Duo is currently investigating and working to restore service as quickly as possible.

by ·Comments Off on Monthly Security Awareness Newsletter – October

October edition:

Email oops, and how to avoid them

(https://www.sans.org/security-awareness-training/resources/email-oops-and-how-avoid-them)

 

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on NOTICE: Please Accept “eduroam” Certificate Prompt on Wed. 10/10/18

On Wednesday 10/10/18, any device you have that is connected to eduroam will display a prompt asking you to accept a new certificate. This is a legitimate prompt based on a necessary update to the security certificate associated with eduroam which will take place on 10/10/18 at 8:00AM. The form the prompt takes varies by device. On Macs, after you accept the prompt you might be prompted to enter your computer password so your computer saves your “Certificate Trust Settings”.

This is a one-time action needed because the security certificate associated with “radius.denison.edu” which supports eduroam logins must be renewed. Certificates are issued for designated time periods (now two years).

If you experience any issues, please contact ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for further assistance.

by ·Comments Off on RESOLVED: Unplanned Outage – Huffman Student Printer Temporarily Unavailable

Updated Post 10/5:

The printer has been repaired and is back in service.

Updated Post 10/4/18:

A service technician assessed the Huffman printer and ordered parts needed for repair. This post will be updated again when the repair is complete. In the meantime, please see the post below for alternate print locations.

Original Post 10/3/18:

Due to an apparent mechanical issue, the Huffman printer – HuffmanLab_Canon355 – is not currently available. A service call has been placed with the vendor and this post will be updated as soon as the issue corrected. In the meantime, please use other student printing locations. Always available printing locations include Fellows 100, the Library Learning Commons, and the Curtis lab. Depending upon class schedule, Knapp 105 and Higley 029 may also be available.

Reminder: if you encounter issues with computers or printers in Denison’s computer labs, please report the issue to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Denison Windows Computers: Collection Data Form May Appear – Click “Submit” to Close

Update 10/8:

ITS has not received any further reports of the Collection Data Form appearing.

Updated Post 10/5:

ITS received additional reports on 10/4 and a setting was changed to prevent the appearance of the Collection Data Form. If you continue to see it, please report it to the ITS Help Desk at helpdesk@denison.edu.

Original Post 10/3:

ITS has received a couple of reports indicating that a small Zenworks window titled “Collection Data Form” appears each day. ITS is investigating the issue. If you see this window, please click “Submit” to close it and continue working. Please also report it to the ITS Help Desk at helpdesk@denison.edu and include the Denison inventory sticker number (starts with “CS”) – that will assist with our investigation and also allow us to notify you when the problem is resolved.

by ·Comments Off on October is National Cybersecurity Awareness Month!

Everyone has a role in protecting the internet to make it safer and more secure for all. It is “Our Shared Responsibility.”  Additionally, all Denison employees and students have a role in protecting internal data, systems and all aspects of university cybersecurity.  This month we will share important cybersecurity lessons and encourage you to apply them year round.  Check out the NCSAM site for more information. #CyberAware

by ·Comments Off on Protect Your Data – Recommended File Storage and Backup Practices

Protecting data used for college business is a shared responsibility. If you store important files only on your computer hard drive, your data are at risk for loss or corruption – whether from hardware or software failure, virus infection, or theft. To protect important data, please adopt a recommended file storage location or backup approach.  Contact the ITS Help Desk for assistance.

by ·Comments Off on Postponed: Planned maintenance: System maintenance 9/27/18

This work has been rescheduled to the Fall break October 18th and 19th.

Original Message:

ITS will be performing maintenance on systems on Thursday, 9/27/18 from 5:00-7:00 AM. While we don’t expect to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned MyDenison Update on Tuesday September 25th 6:00 – 7:00 am

[Update 8:45am]

The remaining mobile search issue has been resolved. You may need to refresh your browser to enable the fix.

 

[Update 8:00am]

There is still an outstanding issue with searching via mobile device. We’re working as fast as we can to resolve this issue.

 

[Update 7:35am]

The search issues have been resolved. Everything is back up and running normally for MyDenison. If you have any issues please try logging out and back in again or clearing your cache/cookies first. If you’re still having issues please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. Also feel free to submit suggestions from MyDenison.

 

[Update 7:15am]

MyDenison is back up and running, most of the updates went through without a problem, but there’s still an issue with search. We’re working to clean up this issue and get search working as quickly as possible.

 

[Original Post]

We’ve got our first update of the school year coming to MyDenison Tuesday morning September 25th. MyDenison may be unavailable from 6:00am to 7:00am. This update will include some new features including customizable homepage blocks and new search functionality. Plus more bug fixes and styling tweaks. As always feel free to check out the details in our release notes after the update is complete.

Please keep an eye on this post or the login page for updates. We’ll try to have MyDenison back up and running as soon as possible.

Thanks,
Jon Stevens
ITS Web Developer

by ·Comments Off on Denison Apps Email – New Look and New Features On The Way

Google has released a new look and new features for Gmail. If you use the Gmail interface for your Denison Apps email, you will see a pop-up message in your Denison Apps email announcing the new update. You can choose to switch to the new update immediately or you can wait for Google’s rollout next week. Either way, until October 16 you can choose to revert to the “classic” Gmail interface if you desire. After that date, the new update will be the standard Gmail view and there will not be a rollback option.

To learn more about the new look and new features, please see:
https://support.google.com/a/answer/7684334?hl=en