by ·Comments Off on Denison Apps Email – New Look In Place for All Accountholders

Google released a new look and features for Gmail several months ago and began encouraging users to switch. The “old look” has now gone away entirely. While you can no longer revert to the “classic” Denison Apps email interface, you can adjust your inbox display settings by clicking the Settings icon at the top right of your Inbox list and selecting “Display density” and adjusting as desired. To learn more about the new features, please see https://support.google.com/a/answer/7684334?hl=en.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED: NoteBowl Unplanned Outage 11/13/18 5:47-6:06PM

Update 11/14/2018 9:53am: The Google servers that host NoteBowl reported a network outage from 5:47pm EST to 6:06pm EST on Tuesday, November 13, 2018. NoteBowl will be looking into automatic failover to AWS to prevent these types of issues in the future.

Please report any platform issues to helpdesk@denison.edu.

Update 11/13/2018 6:19pm: The issue appears to be resolved. Please report any new error messages to helpdesk@denison.edu.

ITS reported an error message to NoteBowl at 6:00pm today (11/13/2018) that does not allow users to log in. They are investigating the issue, and we will update when we know more.

by ·Comments Off on Monthly Security Awareness Newsletter – November

November edition:

Am I Hacked?

(https://www.sans.org/security-awareness-training/resources/am-i-hacked)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Login Maintenance, Tues. 11/13/18 5:00-7:00am

Between 5:00 and 7:00 AM on Tues. 11/12/18, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Power Outage – Network Service Interruption

Update 11/6/18 2:15pm:

The power is restored and network is back up in all locations. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

The following buildings are without network due to a power outage. This post will be updated once power is restored.

Polly Anderson

Dustin Cabin

Rose House

Bancroft

Shannon

Prospect House

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Tues. 11/6/18 5-7am

Update 11/6/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 11/6/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Chamberlin

Elm

Hayes & Wright

Higley

Myers

Pratt

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED – Unplanned Outage: Potential Dialpad Issues – Please Report if You Have Problems with Dialpad

Update 11/1/18 1:00PM:

The issue has now been resolved. Dialpad diagnosed the issue and identified that 4 accounts were impacted including the 2 accounts that originally reported the issue. Those accountholders have been updated and ITS is reaching out to the other 2 accountholders to ensure that their Dialpad service is now working as well. If you are still experiencing Dialpad issues, please report that to the ITS Help Desk at helpdesk@denison.edu.

Original Post:

ITS has received two reports of individuals who were logged out of Dialpad and have been unable to log back in. ITS is working with Dialpad to diagnose and correct the issue as quickly as possible. If you have any difficulties using Dialpad, please report them to the ITS Help Desk at helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Burton Morgan, Thurs. 11/1/18 6-7am

Update 11/1/18 6:15am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 11/1/18 from 6:00-7:00am which will result in the loss of the wired or wireless network in Burton Morgan.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Scam Alert – Student Job Email
Several students have reported receiving the following scam email.  Similar messages have come from different email addresses.  This is a scam.  Please do not respond to the email.
———- Forwarded message ———
From: Helena Robert <vudivuongmo2@gmail.com>
Date: Mon, Oct 22, 2018 at 10:59 PM
Subject:
To: <student_k1@denison.edu>

 

Hello,
I contacted your school admin at Denison University; I graduated from there. I explained that I was looking for an Administrative/Personal Assistant and your email was sent to me, they said you are an honest person. This job is flexible so you can perform the tasks during your spare time outside of school and the position is extremely rewarding. Get back to me ASAP if you are interested in more information.
Regards,
Helena Robert

by ·Comments Off on Completed: Planned Outage: Network Maintenance Thursday, 10/25/18 5-7am

Update 10/25/18 6:45am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 10/25/18 from 5:00-7:00am which may result in the loss of connections between Administrative offices (Doane Admin, Burton Morgan, Beth Eden, Monomoy, etc…) and the internet.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.