by ·Comments Off on Resolved: Power Outage – Network Service Interruption

Update 11/6/18 2:15pm:

The power is restored and network is back up in all locations. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

The following buildings are without network due to a power outage. This post will be updated once power is restored.

Polly Anderson

Dustin Cabin

Rose House

Bancroft

Shannon

Prospect House

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Tues. 11/6/18 5-7am

Update 11/6/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 11/6/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Chamberlin

Elm

Hayes & Wright

Higley

Myers

Pratt

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED – Unplanned Outage: Potential Dialpad Issues – Please Report if You Have Problems with Dialpad

Update 11/1/18 1:00PM:

The issue has now been resolved. Dialpad diagnosed the issue and identified that 4 accounts were impacted including the 2 accounts that originally reported the issue. Those accountholders have been updated and ITS is reaching out to the other 2 accountholders to ensure that their Dialpad service is now working as well. If you are still experiencing Dialpad issues, please report that to the ITS Help Desk at helpdesk@denison.edu.

Original Post:

ITS has received two reports of individuals who were logged out of Dialpad and have been unable to log back in. ITS is working with Dialpad to diagnose and correct the issue as quickly as possible. If you have any difficulties using Dialpad, please report them to the ITS Help Desk at helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Burton Morgan, Thurs. 11/1/18 6-7am

Update 11/1/18 6:15am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 11/1/18 from 6:00-7:00am which will result in the loss of the wired or wireless network in Burton Morgan.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Scam Alert – Student Job Email
Several students have reported receiving the following scam email.  Similar messages have come from different email addresses.  This is a scam.  Please do not respond to the email.
———- Forwarded message ———
From: Helena Robert <vudivuongmo2@gmail.com>
Date: Mon, Oct 22, 2018 at 10:59 PM
Subject:
To: <student_k1@denison.edu>

 

Hello,
I contacted your school admin at Denison University; I graduated from there. I explained that I was looking for an Administrative/Personal Assistant and your email was sent to me, they said you are an honest person. This job is flexible so you can perform the tasks during your spare time outside of school and the position is extremely rewarding. Get back to me ASAP if you are interested in more information.
Regards,
Helena Robert

by ·Comments Off on Completed: Planned Outage: Network Maintenance Thursday, 10/25/18 5-7am

Update 10/25/18 6:45am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 10/25/18 from 5:00-7:00am which may result in the loss of connections between Administrative offices (Doane Admin, Burton Morgan, Beth Eden, Monomoy, etc…) and the internet.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Be Aware of Sextortion Scams

A few Denison community members have recently received a scam email demanding bitcoin payment from an individual claiming to have their password and pornography viewing history. Sometimes the passwords are ones that have been used by the individual in the past for services outside of Denison, made available from a third-party breach (no Denison system data has been breached). This scam has been popular across higher education over the last few months, with some institutions seeing 100’s of recipients. If you receive this email, feel free to mark it as phishing.

  • To find out which personal information has been leaked in previous third party breaches, you can check your email address at this site.
  • This article provides additional information about the scam emails.

by ·Comments Off on Resolved: Unplanned Outage: Dialpad SMS/ MMS Service

Update: 10/22/2019 1 pm:

ITS was notified by Dialpad that the issue was resolved and SMS service should be working as expected. Please email or call the helpdesk if you experience any issues.

Original Post:

10/22/2018 9:30 am

ITS was notified that the SMS/ MMS service with Dialpad is not working. Incoming and outgoing phone calls will still continue to work as expected. We have reached out to Dialpad to resolve the issue as soon as possible. We will update this page as soon as we have additional information.

Please email or call the helpdesk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns or are experiencing additional issues.

by ·Comments Off on Windows updates/security patches will be deployed on 10/19/18

Denison ITS will be releasing security patches and critical updates to Windows computers at 5:00 PM on 10/19/18. Computers may take up to five minutes to apply the updates, once a restart/reboot is initiated.

 

If you experience any issues, please contact ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for further assistance.

by ·Comments Off on Completed: Planned maintenance: System maintenance 10/18 and 10/19/2018

[10/19/2018 Update 6:45am]

System updates are complete.   Please report any server issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

[10/18/2018 Update 7:25am]

Done with updates for Thursday, 10/18/2018.  We will continue work tomorrow morning.

[Original Post]

ITS will be performing maintenance on systems on Thursday, 10/18/2018 and Friday, 10/19/2018 from 5:00-7:00 AM. While we don’t expect to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.