by ·Comments Off on RESOLVED: Unplanned Outage – Duo Slow or Non-Responsive Potentially Affecting Logins to Denison Web-based Services

UPDATE 1/10/2019 5:28PM:

Duo has confirmed that a fix has been implemented and they believe the issue to be resolved. Duo will be monitoring to ensure that this is the case. If you experience continued issues with Duo, please check the Duo Status page (https://status.duo.com/) to see if there are current issues before trying to log in again.

UPDATE 1/10/2019 5:20PM:

Duo appears to now be responding normally. If you have been holding off on logging in, we believe you will now be successful. However, we are awaiting confirmation from Duo that the problem has been fully resolved before changing the status to resolved. If you do not receive a push after one or two tries, please hold off until this post is updated again.

ORIGINAL POST:

ITS has received several reports of individuals who have been unable to approve logins through Duo because a push or call is never received. Duo has confirmed that they are experiencing latency issues and are working to resolve them as quickly as  possible. This post will be updated as soon as the problem is resolved. If you need immediate access to a system and are seeing the Duo prompt and are finding you cannot approve your login, please contact the ITS Help Desk at 740-587-6395 so we can provide a workaround. If you get the Help Desk voicemail, please leave a message including a phone number where we can reach you and we will reply as soon as possible.

 

by ·Comments Off on Completed: Planned Outage: Network Maintenance Campus Wide, Thurs. 1/10/19 5-7am

Update 1/10/19 6:45am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

 

Original Post:

On 1/10/19 ITS will be performing planned network configuration changes. As we complete this work, there will be a minimal 10-30 second disruption to the campus network. If any issues arise and additional troubleshooting is needed, there may be a longer network outage during the change window between 5-7am. While we don’t anticipate any issues, in case we run into problems and are not able to resolve them within 20 minutes, we will roll back the changes. Please be aware that during outage times the Internet connectivity will be unavailable, including Dialpad, Notebowl, etc.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Unplanned Network Outage – Network Service Interruption for Slayter 1/8/19 2pm

Technical Services identified a network outage in Slayter caused by loss of power from 2:00pm – 2:10pm on 1/8/19. The outage interrupted network and Dialpad services for Slayter. The root cause of the power outage is still being investigated.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on Alert: Recent Spear Phishing at Denison

Some individuals have reported receiving spear phishing* emails from the President, Provost, and Chief of Staff. The sender addresses of these emails typically appear as BigRedID.denison.edu@gmail.com. Gmail commonly flags these emails as potential phishing attempts within a yellow banner in the email message. If you receive an email like this, please report such emails as phishing using the button provided in the yellow banner. If you don’t receive that option, you can also use this approach to report a phishing email.

 

(*Spear Phishing is an email targeted at a specific individual or department within an organization that appears to be from a trusted source.)

by ·Comments Off on Planned Change: McAfee Agent and McAfee Endpoint Security upgrade on Denison-owned Windows Computers starting Thu 1/3/19

On 1/3/19 ITS will release an upgrade to McAfee Agent and McAfee Endpoint Security on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software is installed and running. At end of the upgrade, you will be prompt to reboot your computer. You can reboot your computer at your own schedule. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Slayter & Higley, Thurs. 1/3/19 6-7am

Update 1/3/19 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Thursday 1/3/19 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Slayter 3rd Floor

Higley – Whole Building

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

 

by ·Comments Off on Beware of Scam Emails! Recent Email Bomb Threat Extortion Scam Targets Institutions

As widely reported in the news, on Thursday 12/13/18 a number of schools, colleges, and businesses reported receiving emails warning of the presence of a bomb and demanding bitcoin payment to stop detonation (see Reuters article). There has been no evidence that these were credible threats.

To the best of our knowledge, these emails were NOT received by Denison community members.

However, due to the rash of recent email scams, especially a number demanding bitcoin payment, ITS wanted to provide a reminder to:

  • NOT click on links or open attachments in any suspicious or threatening email.
  • Report any emails that cause concern to the ITS Help Desk at helpdesk@denison.edu. If immediate concern concerning physical safety is involved, contact the Denison operator at 740-587-0810.
  • In Gmail, use the “Report Phishing” and “Report Spam” options available from the “More” button (3 vertical dots next to the reply button) to report scam emails to Google to aid in detection and prevention of delivery of those types of messages in the future.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

 

by ·Comments Off on Monthly Security Awareness Newsletter – December

December edition:

Yes, You Are a Target

(https://www.sans.org/security-awareness-training/resources/yes-you-are-target)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Scam Email Titled ” [ACTION REQUIRED] Denison University Policy Guidelines For All Employees” – Please Disregard!

The email titled ” [ACTION REQUIRED] Denison University Policy Guidelines For All Employees” with a from address of “rusty.jones@principia.edu” and “LETTER FROM THE PRESIDENT ADAM S. WEINBERG” in the body is NOT legitimate.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to this.

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.