We experienced a campus-wide outage affecting Google websites, which ITS is currently investigating. The outage occurred between 3:11 PM and 3:12 PM. Based on our monitoring, it appears that only Google websites lost connectivity, while other websites continued to function normally. You may have noticed this issue if you were using any Google web services, particularly Google Meet.
[Completed] Planned Maintenance RStudio – 8/24/2024 5-7 am
Update 8/24/24 6:45am
All maintenance has been successfully completed.
Original Post:
ITS will be performing maintenance on the RStudio server on Saturday, August 24th starting at 5 am. r.denison.edu will be unavailable during this period. Please stop any running code on RStudio by midnight to ensure there are no issues when the service returns online.
This post will be updated when the work is complete. If you experience any issues with either software after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
[COMPLETED] Phone System Service Interruptions During Update Sun 8/11 10pm-Mon 8/12 4am
Update 8/12/2024 8:00 AM
The phone update is complete. If you experience any phone issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Original Post 8/9/2024:
As part of a Denison phone system update, phone services (including all inbound and outbound calls) will be unavailable during the following approximate times:
- Sunday, 8/11: 11:30pm-12:00am
- Monday, 8/12: 1:30-2:00am
The timing may vary somewhat. To avoid dropped calls, please avoid using Denison phone services during the entire update window of Sunday, 8/11 at 10:00pm to Monday, 8/12 at 4:00am if possible.
For issues after the update, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395. If you encounter problems before 8:00am, please notify the Denison operator at 740-587-0810.
[COMPLETED] Planned Outage: Network Maintenance, Wed 8/7/24 6-7am
Update 8/7/24 6:52am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post
ITS will be performing network maintenance on Wednesday 8/7/24 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.
Stone Hall
Doane Dance
Poly Anderson
Physical Plant Pole Barn
Steam Plant Warehouse
Soccer Locker
Phi Beta Pi door gateway
Shannon House
Prospect House
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
[Completed] Planned Outage: Core Network Maintenance, Thurs. 8/1/24 5-7am
Update 8/1/24 6:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post:
ITS will be performing network maintenance on Thursday 8/1/24 from 5:00-7:00am which may result in the loss of network services in the following locations.
Campus wireless network
Fellows
Higley
Knapp
Ebaugh
Slayter
Talbot
Library
Olin
Barney
Doane
Datacenter VMware server environment
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
[COMPLETED] Planned Outage: Core Network Maintenance in Burton Morgan, Weds. 7/31/24 5-7am
Update 7/31/24 6:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post:
ITS will be performing network maintenance on Wednesday 7/31/24 from 5:00-7:00am which will result in the loss of the wired and wireless network in the following locations.
Burton Morgan
Beth Eden
Burton Morgan Server Infrastructure and Backups
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
[COMPLETED] Planned Outage: Network Maintenance in Fellows Data Center, Tues. 7/30/24 5-7am
Update 7/30/24 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post:
ITS will be performing network maintenance on Tuesday 7/30/24 from 5:00-7:00am which may result in the interruption of some data center services. General internet access is expected be available during the outage.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
[Completed] Planned Banner Maintenance Saturday, August 3rd, 2024 from 5:30 AM – 5:30 PM EDT
Update 8/3/2024 @ 2:55pm:
All maintenance has been successfully completed.
If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.
Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, August 3rd, 2024 from 5:30 AM – 5:30 PM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.
Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data
This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
[COMPLETED] Planned Outage: Network Maintenance on North Quad, West Quad and East Quad, Thurs. 7/25/24 5-7am
Update 7/25/24 6:15am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post:
ITS will be performing network maintenance on Thursday 7/25/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.
1110 North Pearl
Bancroft
Baseball
Beaver
Beta House
Brown
Crawford
Curtis East
Curtis West
Dustin Cabin
East
Elm
Gil Patrick
Hayes & Wright
Herrick
Hoaglin
Homestead
Huffman
Kappa Sigma
Kienzle-Hylbert Stadium
Lamson Lodge
Mitchell Center
Morrow
Moshier Hutchinson
Myers
Phys Plant
Poly Anderson
Pratt
Preston
Pump House
Recycle Plant
Sawyer
Schaff
Shannon House
Shaw
Shepardson
Shorney
Sigma Chi
Silverstein
Smith
Softball
Sunset Hall
Swaysey
Taylor
Whisler
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Microsoft A1 Plus License Retirement Occurring August 2024
The Microsoft Office suite has been a part of Denison’s software list for several years. This year, Microsoft changed its practice of providing unlimited Office365 licenses to educational institutions. While we will still receive basic licensing, keeping our fiscal responsibility in mind, Denison has purchased a limited number of additional higher-tier licenses to meet the needs of our campus.
What does this mean for me?
On 08/01/2024, if you are an enrolled student, teaching faculty, or a staff member who has used a Microsoft Office product in the last 12 months, this change will not affect your ability to use the Microsoft Office products.
If you are a staff member who has not used the Office products in the last 12 months, you will be assigned an A1 tier license by default which will allow you to read files in the Microsoft suite on your Denison-owned computer, but you will be unable to save the file to your desktop. You can continue using Office Online, but you will not be able to install the Microsoft Office applications on your Denison-owned device. Should you need to install the Microsoft Office applications to your Denison-owned device, you will need to request a higher-tier A3 license.
To use Office Online:
- Go to office365.denison.edu and sign in with your BigRedID@denison.edu email address (e.g. doej@denison.edu) and password.
To start using Office Online, just click the icon for the desired app.
Availability of higher-tier license
- Students:
- Students can use Microsoft applications on classroom and lab computers.
- All active students are assigned a named Microsoft Office application license by default that allows the installation and full use of Microsoft Office applications.
- Teaching Faculty:
- Teaching faculty are assigned a named Microsoft Office application license by default that allows installation and full use of Microsoft Office applications on your Denison-owned machines.
- Staff:
- While not provided by default, staff can request a named license to install the Microsoft Office applications as a Denison employee.
Questions?
If you have additional questions, would like to review your options, or would like to request a license, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.