by ·Comments Off on Completed: Planned Banner Outage this Saturday, 11/9/2019 from 5:00am – 5:00pm

Update 3:40PM:

All production Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing upgrades to Banner on Saturday 11/9/2019 from 5:00am – 5:00pm. Banner Admin pages along with Banner Self-Service will be updated and all functional areas are affected. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on UPDATE 11/1/2019: URGENT: Issues with macOS Mojave Security Update

Update 11/1/2019:

ITS recommends that users install the security update and let the update install in its entirety. Please do not force shutdown or turn on the device during this time unless it lasts longer than 15 minutes. 

Please note: users do not need to wipe their computers and start fresh in order to run this update.  This is ONLY the case when a user interrupts the security update.

Original Post 10/31/2019:

There have been reports with Apple’s latest macOS Mojave security update (Apple Security Update 2019-001) causing the local storage volume to become corrupt if users interrupt the update process. If the update process is interrupted, the device could become corrupted and render the user unable to login, as well as unable to retrieve any files.

During the update process the device may appear to shutdown, but is in fact completing the update. Please do not force shutdown or turn on the device during this time unless it lasts longer than 15 minutes with nothing appearing on the screen. The only known fix at this time is to completely wipe the machine and re-install the operating system. ITS strongly recommends that you have your system and data backed up with one of Denison’s recommended file storage and backup tools before you initiate the security update.

Apple has been notified of the issue and we are working closely with them to reach a resolution.

It is important to apply this security patch to ensure your computer remains current and secure. Please plan a time to complete the update where you will not need immediate access to your machine (e.g.; after hours, during a meeting, etc.).

If you have any questions, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Change with Adobe Apps on Fac/Staff Computers Requiring New Sign-in and Displaying “Buy Now”/”Trial” Links

This applies to faculty/staff with Adobe Creative Cloud named licenses that were previously signed in and using apps such as Acrobat, InDesign, and Photoshop, etc. with no problem.

After a recent update to the Adobe Creative Cloud desktop application, a number of faculty and staff have reported that they are no longer able to edit PDFs in Acrobat and/or are seeing messages when they go to install Adobe apps that they need to “Buy” or “Download Trial”. If you are seeing this, please follow the steps in this ITS Help Desk Online FAQ to make sure you are logged in with your Denison Company or School Account and therefore have full access to the Adobe apps.

If you are a faculty/staff member and do not have an Adobe Creative Cloud named license but would like one, please see the MyDenison Adobe Creative Cloud page.

If you have any questions, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Cancelled: Planned Outage – Network Maintenance 10/31/2019 5-7am

Update 10/29/2019:

This work will rescheduled to another date and time.

Original message:

ITS will be performing network maintenance on Thursday, 10/31/19 from 5:00-7:00 am which may result in a brief 1-2 minute window when users will not be able to get to Banner, Cognos, and related services.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Windows updates/security patches will be deployed on 10/28/2019

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of 10/28/2019.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED – Intermittent Notebowl Document Loading Issues

UPDATE 10/22/2019 10:55pm

AWS has reported to Notebowl that the issue is resolved. Notebowl will restart all failed uploads.

Please report any issues to helpdesk@denison.edu.

 

ITS received a report on October 22, 2019 at 3:10pm that some course documents are not loading in Notebowl. After reaching out to Notebowl, we discovered that this is due to Intermittent DNS Resolution Errors with AWS (status here), which hosts some of the content on our Notebowl instance.

Impacted features are:

  •  Uploads
  • Document Viewing
  • Document conversions
  • Emails that contain attachments

Notebowl reported this issue to AWS, and they have informed us that someone is working on this case. We will update as we find out more information.

For professors who need to share documents with students, we advise you to do so by uploading the document to Google Drive and sharing the link to that document with students. You can even paste the link in the Documents Tab in Notebowl.

 

 

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for Talbot 2nd Floor

Update 10/22/19 9:20am:

The network has has been restored on the 2nd floor of Talbot. Please contact the Help Desk x6395 if you are currently experiencing network issues.

Original Post:

Technical Services identified a network outage on the 2nd Floor of Talbot on 10/22/19. The outage interrupted services for Talbot 2nd Floor. We will update this post as soon as possible.
Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on [Completed] Planned Outage – Network Maintenance 10/24/2019 5-7am

Update: 10/24/2019 7:15 am
Network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Thursday, 10/24/19 from 5:00-7:00 am which may result in a brief 1-2 minute window interruption in wired and wireless access in Fellows Hall, and when connected to the Pulse Secure VPN. Access to the following services will also be affected: TacMaster, NVR 1/2/3, and the WDUB servers.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.