by ·Comments Off on [Completed] Planned Maintenance – CBTS Telephone System, Thursday 10/03/19 5:00 am – 7:00 am

Update – 10/3/19 9:00 am

The maintenance was completed. If you are experiencing any issues with the telephone system, please report it to the ITS Helpdesk at 740-587-6395 or email helpdesk@denison.edu.

Original Post:

Maint. Date: Thursday, 10/03/19
Maint. Time: 5:00 am – 7:00 am EDT
Duration: 2 hours

Scope of Work: CBTS needs to make some global changes on the server cluster that will impact phones and services.

  • The change and update will briefly reset phones (approx.. 3-5 minutes).
  • However, no active calls will be affected until end-user hangs up, then the phone will reset.
  • Any incoming calls during this brief interval may experience a busy signal, but will likely just go directly to voicemail for calls to end-users (approx.. 3-5 minutes).

If you have any questions or concerns, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on Planned Login Maintenance, Thur 9/26/19 5:00-7:00 am

Between 5:00 and 7:00 AM on Thur 9/26/19, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-639

by ·Comments Off on [Completed] Planned Outage – Network Maintenance Thursday 09/19/19 5 am – 7 am

Update: 09/19/2019 7:00 am

Network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Thursday, 9/19/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Doane Library

Burton Morgan (2nd Floor)

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Thursday 9/12/19

On 9/12/19 ITS will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

 

 

by ·Comments Off on Planned interruptions for network drive access and printing on Thu. 09/12/19 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 09/12/19 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Monthly Security Awareness Newsletter – September

September edition:

Scamming You Through Social Media

(https://www.sans.org/security-awareness-training/resources/scamming-you-through-social-media)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 9/4/2019 7:38 PM

Resolved 7:38PM:

MyDenison is now available. ITS has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

Original Post 9/4/2019 7:00 PM:

MyDenison is currently unavailable.  ITS is currently restarting services and estimate it will be back online within 30 minutes. We will post an update as soon as this issue is resolved.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 9/4/2019 10:00 AM

Resolved 10:05 AM:

MyDenison is now available. ITS has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

Original Post 9/4/2019 10:00 AM:

MyDenison is currently unavailable.  ITS is currently restarting services and estimate it will be back online within 30 minutes. We will post an update as soon as this issue is resolved.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 9/4/2019 7:50AM

Resolved 8:08 AM:

MyDenison is now available. ITS has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395

Original Post 9/4/2019 7:50 AM:

MyDenison is currently unavailable and Information Technology Services (ITS) is currently investigating this issue.  We will update this post as soon as more information is available.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395

by ·Comments Off on [RESOLVED]: Unplanned Outage: Network Outage – Whisler Hall

Resolved 2:40 PM

ITS has resolved issues related to the Whisler network outage.

Updated Post 2:10PM:

ITS is working to address the issue. At this time, it is anticipated that the earliest resolution will be between 2:40-3:10PM.

Original Post 1:24PM:

ITS noticed that Whisler hall is currently experiencing a network outage. ITS is working to resolve this issue as soon as possible.