by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Intermittent Denison Phone Call Audio Issues

Update 10/11/2024 5:55PM:

The phone vendor has implemented a fix and subsequent tests have indicated the audio issue appears to be resolved.

If you experience a problem with not being able to hear a caller, please report the issue to the Denison operator over the weekend (740-587-0810) or to the ITS Service Desk during the week (740-587-6395 or servicedesk@denison.edu). Please report the calling number, your Denison phone number, and the date/time of the call.

Update 10/11/2024 2:58PM:

The phone vendor is continuing to work to diagnose and correct the issue. Additional updates will be posted here as soon as they are available.

Original Post 10/11/2024 11:59AM

ITS has received reports of intermittent audio issues with incoming calls from non-Denison phone numbers. The caller can hear the Denison party, but the Denison party cannot hear the caller. The issue does not recur when the caller calls back. This has been reported to the phone vendor as an urgent issue and is actively being investigated. Updates will be posted here.

Workaround: If you receive a call and cannot hear the caller, please let the caller know you cannot hear them and request that they call back.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Cognos Maintenance Saturday, October 12th, 2024 from 6:00 AM – 5:00 PM EDT

Update 10/12/2024 @ 11:30am:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be performing maintenance on Saturday, October 12th, 2024 from 6:00 AM – 5:00 PM EDT that will impact access to Cognos. Users will not be able to access the services during this time.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, October 5th, 2024 from 6:00 AM – 11:00 AM EDT

Update 10/5/2024 @ 10:10am:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying security patches on Saturday, October 5th, 2024 from 6:00 AM – 11:00 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Caution: Don’t Update Your Mac to macOS Sequoia Yet

Apple released macOS 15, Sequoia, on Monday, September 16, 2024. This is a major upgrade to the current Apple operating system, macOS 14 (Sonoma).

Information Technology Services (ITS) strongly advises that you DO NOT immediately install Sequoia for the following reasons:

  1. Compatibility testing: ITS is testing Sequoia’s compatibility with Denison systems and software. We have identified potential issues that may negatively affect key applications, including printing to network printers and logging into the machine from the lock screen.
  2. Timing matters: When considering a major operating system update, it’s best to wait until you aren’t depending on your computer to work as expected for daily tasks, especially during busy periods like the middle of the semester.

ITS continues to test macOS Sequoia with Denison systems and software. We will share an update on Sonoma’s compatibility as soon as we are able to do so.

Important Reminder: Before you update macOS on your computer, it is strongly recommended to back up your system and personal files prior to the update. In the rare event that there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage – Wireless Network

Update: 09/16/2024 9:05 pm
ITS was able to identify and resolve the issue. All wireless networks should be back to normal operations. If you are still experiencing issues, please email the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS was notified of an outage on the wireless network. ITS is investigating further the impact of the issue. We will update this post as soon as we have additional information.

by ·Comments Off on [COMPLETED] Planned Maintenance: Denison-Guest Network, Wed 9/11/24 5-7am


On Wednesday, September 11th, 2024, between 5:00 AM and 7:00 AM, ITS will be performing network maintenance on the Denison-Guest wireless network. This maintenance will revert the network to its previous configuration, requiring users to log in through a captive portal.

What this means for Denison-Guest users:
After the maintenance window, guests will need to enter their email address and accept our terms and conditions before accessing the Wi-Fi.

Why the Change?
This change strengthens security measures and ensures all users accept our terms before connecting to the guest network.

To Prepare:
For a seamless transition, please switch your devices to the eduroam Wi-Fi network as soon as possible. This network is unaffected by the maintenance.

Need Help?
If you encounter any network connectivity issues after the maintenance, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Eduroam WiFi Network Disruption – Update and Workarounds

Update 8/30/2024 1:00 pm

The ITS team, working closely with our vendor partners, successfully resolved the Eduroam issues late last night.

To ensure a smooth transition, please switch your devices to the Eduroam WiFi network as soon as possible. To enroll in Eduroam for the first time, follow these directions. Denison-Guest will remain accessible but will require login every 24 hours starting next week.

Please contact the Service Desk with questions (servicedesk@denison.edu or 740-587-6395).

Update 8/29/2024 12:18 am

ITS is working tirelessly with our vendors to resolve the ongoing eduroam connectivity issues, but it’s proving to be more complex than anticipated.

To ensure reliable internet access on the first day of classes, we ask that you:

  • Use the Denison Guest network. We’ve increased capacity to support increased use.
  • Use the VPN for accessing on-campus resources like Banner or your U: drive.
  • Use Denison_Play for streaming and gaming on devices like Apple TVs and Xbox.

We apologize for any inconvenience this may cause and appreciate your understanding. Our top priority is to restore full Eduroam functionality as soon as possible.

Update: 08/28/2024 2:30 pm
ITS is continuing to troubleshoot the issue and is working diligently to resolve it as quickly as possible. We will update this post as soon as we have an update. For any questions, please contact the Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS has received reports that some users are experiencing issues connecting to the Eduroam WiFi network. We are working diligently to resolve this issue as quickly as possible.

In the meantime, you can still access the internet through the Denison-Guest WiFi network. This network is for general internet access only. For those who need to access on-campus resources like Banner or U: drive, please use the GlobalProtect VPN.

For any questions, please reach out to the Service Desk at 740-587-6395 or email servicedesk@denison.edu

by ·Comments Off on Unplanned Network Outage: Google Websites

We experienced a campus-wide outage affecting Google websites, which ITS is currently investigating. The outage occurred between 3:11 PM and 3:12 PM. Based on our monitoring, it appears that only Google websites lost connectivity, while other websites continued to function normally. You may have noticed this issue if you were using any Google web services, particularly Google Meet.

by ·Comments Off on [Completed] Planned Maintenance RStudio – 8/24/2024 5-7 am

Update 8/24/24 6:45am
All maintenance has been successfully completed.

Original Post:
ITS will be performing maintenance on the RStudio server on Saturday, August 24th starting at 5 am. r.denison.edu will be unavailable during this period. Please stop any running code on RStudio by midnight to ensure there are no issues when the service returns online.

This post will be updated when the work is complete. If you experience any issues with either software after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Phone System Service Interruptions During Update Sun 8/11 10pm-Mon 8/12 4am

Update 8/12/2024 8:00 AM

The phone update is complete. If you experience any phone issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 8/9/2024:

As part of a Denison phone system update, phone services (including all inbound and outbound calls) will be unavailable during the following approximate times:

  • Sunday, 8/11: 11:30pm-12:00am
  • Monday, 8/12: 1:30-2:00am

The timing may vary somewhat. To avoid dropped calls, please avoid using Denison phone services during the entire update window of Sunday, 8/11 at 10:00pm to Monday, 8/12 at 4:00am if possible.

For issues after the update, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395. If you encounter problems before 8:00am, please notify the Denison operator at 740-587-0810.