Denison Information Technology Services (ITS) would like to inform the Denison community that Adobe will be performing maintenance on their Adobe Creative Cloud Suite on Saturday, June 6, 2020 from 2:00 PM (UTC-4) – 6:00 PM (UTC-4).
Adobe has informed us that this might not impact all users, but users might experience slowness during this maintenance.
If you have questions or concerns, please contact the ITS Service Desk at 1-740-587-6395 or servicedesk@denison.edu.
On 6/2/20, Information Technology Services (ITS) will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is silent and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. Please note, this is different from Enabling the Chrome extension.
If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
UPDATE 6/1/2020 3:33PM
The My Apps menu items have now been restored. Users may need to refresh MyDenison or log out and back in to see the changes.
Original Post
Information Technology Services (ITS) is working to resolve an error where certain items in the My Apps menu of MyDenison are not appearing for users. Some of the items in My Apps are to external services, and can still be accessed by using their direct URLs, listed below:
We will update this post when the My Apps menu is fully restored, as well as updated with more direct URLs here, as needed.
If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Summary
To better protect your Denison computer against threats on web pages and in file downloads, Information Technology Services (ITS) is asking that employees who are working from home connect with the Pulse Secure VPN client on their Denison issued computer for a period of one hour on or after 6/2/2020. Employees working on campus will automatically receive this update. This connection will enable an install of McAfee Web Control, a feature of our McAfee Antivirus/Antimalware software found on Denison computers.
Actions To Take
After the install has occurred, you will see a pop-up in your Chrome browser to enable a new extension entitled McAfee Endpoint Security Web Control or McAfee Endpoint Security For Mac Web Control. Please click to Enable Extension. This will better protect your browser activity from known malicious websites. For details, click here.
With the summer upon us, Denison Information Technology Services (ITS) would like to inform the campus community of our support plan as we transition back to campus in the following ways:
Email: servicedesk@denison.edu
Phone: 1-740-587-6395
In-Person: Fellows Hall 100A (by appointment only)
Calls & Emails are monitored periodically on weekends for emergencies only. All non-emergency requests placed after hours will be addressed as soon as possible upon the next business day.
If you believe a system might be down or you are unable to connect to a University service, please check our Netnotes page where ITS publishes information regarding planned system maintenance, unplanned system outages and IT information that is relevant to the Denison Community.
Zoom has been updating their desktop app and as of 5/30/2020 is enforcing a requirement that all Zoom users be on a 5.0+ version of the desktop app. For the best performance and security with Zoom, you should always use the latest version of the Zoom app. Please see this FAQ on how to update and test the Zoom app.
Even if you’ve recently updated Zoom, Information Technology Services (ITS) recommends you follow the steps in the FAQ to make sure your Zoom app is at the very latest version and you are able to successfully join meetings. ITS has received reports of several individuals who were unable to join a Zoom meeting after updating the Zoom app.
NOTE: If you will be using Zoom for Denison-related meetings and have not yet created a basic (free) Zoom account with your Denison email address and installed Zoom, please see this faculty/staff quick reference guide.
If you have any questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
If you use Jabber and find that you are NOT connected to “phone services” this morning as indicated by an x by the computer/phone icon at the bottom of the left panel, please sign out of Jabber and sign back in.
CBTS performed maintenance on the phone system over the weekend and it appears that in some instances Jabber may not reconnect to phone services without the sign out/sign in step.
If you have any questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
UPDATE 5/29/2020 1:15 PM
Students are now able to login to Notebowl as usual. Students who are already in Notebowl may need to refresh their browsers.
UPDATE 5/29/2020 10:40 AM
A partial workaround has been found for students to login to Notebowl (Click here for video tutorial). Students can access Notebowl by doing the following:
Original Post
Information Technology Services (ITS) has received confirmed reports of students unable to login to Notebowl. The majority of students are experiencing a continuous spinning Notebowl wheel with a Denison logo. Faculty and staff seem to be unaffected at this time.
The issue has been reported to Notebowl and is being addressed for a resolution as soon as possible. This post will be updated upon resolution.
If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Denison’s phone vendor will be performing planned maintenance on Saturday 5/30 and Sunday 5/31 from 12:00 – 6:00AM EDT. Minimal disruptions are anticipated but there is a very small chance of the following:
ITS recommends avoiding calls using these devices during these time periods.
If you are using your desk phone at home and find it is not displaying your name and line number as it typically does after the maintenance: unplug your desk phone, wait 10 seconds, and plug the phone back in. The phone LCD display should light up and it should re-register within a minute or two.
If you have any questions or phone issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 and include your Denison phone number along with a description of the problem.
Update 4:30 PM:
Adobe has resolved issues users were experiencing logging into Adobe Creative Cloud.
If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Original Post:
Denison Information Technology Services (ITS) would like to inform the Denison community that Adobe has reported widespread, but unknown outages for their various services. Adobe is currently working on a resolution.
If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.