by ·Comments Off on Zoom Update – Campus-wide License in the Works

Denison is in the process of finalizing a campus-wide Zoom license. When that is available, Information Technology Services (ITS) will provide faculty and staff with resources and training opportunities. Look for further updates on Zoom later this month!

Please note, Google Meet will continue as our primary tool for video conferencing, but the video conferencing section in MyDenison will be expanded to include Zoom information once the license is finalized and resources are created.

Questions?

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Outage: Network Maintenance Weds. 7/8/20 5-5:30am

Update 7/8/20 5:30am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 7/8/20 from 5:00-5:30am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Facilities Services Implements New Service Management Tool

The Denison Facilities Services team is happy to announce a service management replacement tool called TopDesk. This new service will replace TMA and has advanced capabilities for putting in a service request, tracking your request and follow-up from our team.

To enter a Facilities service request, you have many options! First, you may email your request to facilities@denison.edu and your request will automatically be logged to the system. You may also log a ticket by selecting the TopDesk icon in MyDenison and logging a ticket that way. You will receive a follow-up email directly from TopDesk regarding your request and its status. You may track the status of your ticket using the Self-Service Portal functionality.

Denison Facilities and Information Technology Services (ITS) and Facilities will be holding training sessions for anyone who is interested in learning more about this service. Stay tuned for more information regarding training.

A quick video for submitting a request can be found here and an overview of Self-Service Portal can be found here.

If you have questions or concerns, please contact Facilities by emailing facilities@denison.edu.

by ·Comments Off on Virtual Demo of Potential New Appointment Scheduling Solution July 7 & July 8

Join Information Technology Services (ITS) and Space & Operations committee representatives on 7/7 or 7/8 for a 30-minute preview/Q&A of a potential additional scheduling solution for the 2020-21 academic year to help meet the heightened appointment management needs of the campus due to the COVID-19 pandemic. See dates/times and sign up.

Solution Name: Acuity Scheduling
Benefits: Easy to use interface for both those booking appointments and those managing appointments. Integrates with Google Calendar and Google Meet. Allows for easy reporting on appointments among many other features.

Sign up now to see it for yourself and provide feedback! You will receive a calendar invitation for the session you request.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Individual Technology Training Sessions on Zoom / G Suite Apps Available by Appointment in July!

Need to learn more about Zoom, Google Meet, or Google Docs, Forms, Sheets, or Slides? Sign up for a 30-minute virtual one-on-one training session with Leslie Smith, ITS Client Success Specialist (go to appointment page). Time slots are available throughout July and more will be added as needed in August/September.

When you book a slot, please indicate the app for which you would like training and any specific questions you have. The appointment you book will be automatically added to your calendar with a Google Meet link to use for the session.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Network and Services Available During Campus Electrical Maintenance (7/2/20)

Maintenance of the high-voltage power grid on campus will be on July 2nd of this year. The outage will begin at 7:00 AM and is estimated to last until 5:00 PM all across campus. Although there will be emergency power in most buildings to support life-safety needs such as emergency phones, fire panels, and exit lighting, we ask that you please turn off or unplug any unneeded equipment or computers, and backup all files prior to the maintenance.

Web-based applications will be accessible, but network access on campus will be limited to certain areas, and WiFi/Phone coverage may be spotty. You will need to rely on your cell phone for telephone use if you are on campus during the outage. Wireless network access would most likely be found in Fellows, Olin, Bryant, Doane Dance, Eisner, Ebaugh, and Herrick. Other buildings may have pockets of network access available. If working on campus during the outage, remember to save often as we cannot guarantee an uninterrupted experience.

If you experience problems after the power outage is over, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu to report your issue.

by ·Comments Off on Zoom Meetings Waiting Room and Passcode Requirements

Starting July 19th, Zoom will require that all meetings have a Passcode or a Waiting Room enabled for all paid accounts. You’re in control of your meeting security selections, and Zoom has designed the options with security and ease of use in mind.  Please review the Zoom FAQ for details https://support.zoom.us/hc/en-us/articles/360045009111

by ·Comments Off on INFO: Windows updates/security patches will be released on 6/23/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, June 23, 2020. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to Pulse Secure VPN. If you are on campus,  you do not need to connect to Pulse Secure VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Xtender (Document Imaging) Work Around Available

Information Technology Services (ITS) is currently investigating an issue with Xtender Document Imaging. We are working on a permanent solution, but in the mean time, users may use this work around:

Once you click on Xtender, remove the first ampersands (&) after PROD in the URL.

Sample URL, remove the bolded ampersands (&)
http://xtender3.felfw.denison.edu/appxtender/isubmitquery.aspx?sso=true&DSN=PROD&&

ITS will update this post as more information becomes available.

If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu. 06/25/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 06/25/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.