by ·Comments Off on Virtual Demo of Potential New Appointment Scheduling Solution July 7 & July 8

Join Information Technology Services (ITS) and Space & Operations committee representatives on 7/7 or 7/8 for a 30-minute preview/Q&A of a potential additional scheduling solution for the 2020-21 academic year to help meet the heightened appointment management needs of the campus due to the COVID-19 pandemic. See dates/times and sign up.

Solution Name: Acuity Scheduling
Benefits: Easy to use interface for both those booking appointments and those managing appointments. Integrates with Google Calendar and Google Meet. Allows for easy reporting on appointments among many other features.

Sign up now to see it for yourself and provide feedback! You will receive a calendar invitation for the session you request.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Individual Technology Training Sessions on Zoom / G Suite Apps Available by Appointment in July!

Need to learn more about Zoom, Google Meet, or Google Docs, Forms, Sheets, or Slides? Sign up for a 30-minute virtual one-on-one training session with Leslie Smith, ITS Client Success Specialist (go to appointment page). Time slots are available throughout July and more will be added as needed in August/September.

When you book a slot, please indicate the app for which you would like training and any specific questions you have. The appointment you book will be automatically added to your calendar with a Google Meet link to use for the session.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Network and Services Available During Campus Electrical Maintenance (7/2/20)

Maintenance of the high-voltage power grid on campus will be on July 2nd of this year. The outage will begin at 7:00 AM and is estimated to last until 5:00 PM all across campus. Although there will be emergency power in most buildings to support life-safety needs such as emergency phones, fire panels, and exit lighting, we ask that you please turn off or unplug any unneeded equipment or computers, and backup all files prior to the maintenance.

Web-based applications will be accessible, but network access on campus will be limited to certain areas, and WiFi/Phone coverage may be spotty. You will need to rely on your cell phone for telephone use if you are on campus during the outage. Wireless network access would most likely be found in Fellows, Olin, Bryant, Doane Dance, Eisner, Ebaugh, and Herrick. Other buildings may have pockets of network access available. If working on campus during the outage, remember to save often as we cannot guarantee an uninterrupted experience.

If you experience problems after the power outage is over, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu to report your issue.

by ·Comments Off on Zoom Meetings Waiting Room and Passcode Requirements

Starting July 19th, Zoom will require that all meetings have a Passcode or a Waiting Room enabled for all paid accounts. You’re in control of your meeting security selections, and Zoom has designed the options with security and ease of use in mind.  Please review the Zoom FAQ for details https://support.zoom.us/hc/en-us/articles/360045009111

by ·Comments Off on INFO: Windows updates/security patches will be released on 6/23/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, June 23, 2020. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to Pulse Secure VPN. If you are on campus,  you do not need to connect to Pulse Secure VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Xtender (Document Imaging) Work Around Available

Information Technology Services (ITS) is currently investigating an issue with Xtender Document Imaging. We are working on a permanent solution, but in the mean time, users may use this work around:

Once you click on Xtender, remove the first ampersands (&) after PROD in the URL.

Sample URL, remove the bolded ampersands (&)
http://xtender3.felfw.denison.edu/appxtender/isubmitquery.aspx?sso=true&DSN=PROD&&

ITS will update this post as more information becomes available.

If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu. 06/25/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 06/25/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.

by ·Comments Off on [COMPLETED] Planned Maintenance: Campus wide network – Tue. 06/16/2020 5 am – 7 am

Update: 6/16/2020 6:15 am

The network maintenance has been completed. If you are experiencing any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

ITS will be performing routine network maintenance on Tuesday 6/16/20 from 5:00 am – 7:00 am which may result in the loss of the wired or wireless network campus-wide during this time.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Monthly Security Awareness Newsletter – June

June edition:

Creating a Cyber Secure Home

(https://www.sans.org/security-awareness-training/resources/creating-cyber-secure-home)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on STUDENTS – BEWARE of Emails Pretending to be from Financial Aid or a Loan Servicer

The National Association of Student Financial Aid Administrators (NASFAA) has posted a warning about financial aid-related  scams targeting students to try to obtain personal or financial information. Please read the NASFAA post for details on the currently reported email and phone scam attempts and how to avoid falling victim to them.

If you receive an email or phone call related to financial aid and want to validate it is from Denison, please call (740)587-6279 or email finaid@denison.edu.

IMPORTANT! This is one of an ever-increasing number of scam attempts targeting students. Please read the 6/1/2020 alert for students about phishing attempts and cyber scams from Denison Information Technology Services (ITS) to learn more about how to protect yourself.

If you feel you have received a phishing email please report it as phishing in Gmail. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.