There was network connectivity problems beginning at 12:00.  The problem was corrected and all was available again by 12:30.

One of the outgoing email servers that processes emails from the Lanier scanners ceased functioning on November 19th. The problem has been corrected and all “stuck” emails have now been delivered. Please report any additional problems receiving emails from Lanier scanners to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 11/18/13 2:55pm

The change at 1:45 worked to a degree, but we have made another adjustment at 2:55 to address the issue. If you continue to experience wireless problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 11/18/13 1:45PM

A configuration change which should address this issue has just been made. We will continue to monitor the situation. If you continue to experience wireless problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received a number of reports of issues with wireless service in academic and administrative buildings.  Network engineers are working to correct the problem and updates will be posted here.

*Update* – We have made some optimization changes as of 3:15pm on 11/15, which seem to have addressed the issue. We will continue to monitor the situation.

We have uncovered a configuration issue with our wireless equipment in buildings that have been recently upgraded, which may have resulted in a small number of clients receiving a yellow triangle when attempting to connect from 11:30 to 16:30 this week. We are working with the vendor today to determine the best way to resolve this ASAP.

Between 3pm and 4pm this afternoon, there was an interruption in the network that caused users to become disconnected. This has since been resolved. If you have any further issues connecting to either the wired or wireless network, please contact the Help Desk.

Update:

Blackboard performance appears to have returned to normal. If you experience any problems, please notify the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Original Post:

ITS has received reports of problems with Blackboard including extreme slowness or inability to log in.  Technicians are investigating and updates will be posted here as soon as more information is available.

UPDATE 2013/11/10 10:00pm – We found a server that was down.  The server is back up and running, both wired and wireless should be functioning normally.

Original Post:

ITS has received a number of reports of network connectivity problems in residence halls and academic buildings. Technicians are working to diagnose and correct the problems. Updates will be posted here.

New wireless equipment was installed in Burton Morgan yesterday and installations are taking place in Samson Talbot today. We will be communicating with members of the Denison community for each area that is being transitioned to avoid wireless connectivity issues. If any issues occur after the installations are completed please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

The wireless network will be intermittently unavailable during the maintenance window of 5:00AM to 7:00am on 11/7/13.

*Update* – MyDenison has been restored as of 11:52.

*Update* – Internet connectivity has been restored as of 11:20. We are still working on restoring MyDenison.

We are currently investigating the loss of Internet connectivity with our provider.