by ·Comments Off on Completed – Wireless Upgrade – Bryant Hall – 2/3/14 -2/4/14

Completed:

Wireless installations were completed in Bryant Hall as 2/4/14.

 Update:

Temporary outages will continue in Bryant Hall tomorrow while new equipment is being installed. New equipment installation was completed on the ground, 1st and 2nd floor.

 Original Post:

Bryant Hall will have temporary wireless outages on 2/3/14. This will occur throughout the morning and possibly the afternoon. We will be removing old wireless equipment and transitioning in new wireless equipment. Please plan accordingly.

Bancroft and Shannon will also be transitioning to new equipment and this will occur either Monday afternoon or Tuesday morning.

by ·Comments Off on Completed: Banner system upgrade – Banner will be unavailable Saturday, 2/1/14 from 6 AM to 3 PM
UPDATE:  The Banner system maintenance work has been completed.  As with any system updates, if you should experience any issues after these updates, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
ITS will be applying an upgrade to the Banner system, Saturday, 2/1/14 from 6 AM – 3 PM.

Please Note:  The Banner system, including Banner Document Management, (Xtender) will be unavailable during this maintenance upgrade. (Additionally, those MyDenison content channels that link directly to Banner will also be unavailable during the maintenance; however, MyDenison will remain active and available.)

by ·Comments Off on Issue with scheduled Cognos reports

Update (Feb. 26, 2014): ITS installed a Cognos fix pack this morning, which has resolved this issue.

Original Post:

ITS recently discovered a problem where some scheduled Cognos reports fail to run, creating no output. We’re working with IBM support to resolve the issue. If you have critical scheduled reports, please run them manually for the time being.

To see if your scheduled reports are running as expected:

  • Login to cognos.denison.edu
  • Go to the My Area menu (little person icon beside Launch).
  • Choose My Schedules and Activities.
  • Choose Past Activities from the menu on the left.
  • Check the Status column on the far right of the activity log.

by ·Comments Off on Completed: Banner system updates and patches: Tuesday, 1/28/14 – 5 – 7 AM
Updated – 7:30 AM – 1/28/14:
Work has been completed on all of the Banner system upgrades and patches. The Banner system is available.  Work continues this morning on the ODS / Cognos patches. This work should not impact the use of ODS / Cognos reporting environment.
Original Post:
ITS will be applying several patches and an upgrade to the Banner system during the planned maintenance window, Tuesday, 1/28/14 from 5- 7 AM.  The planned patches and upgrades are as follows:
  • Financial Aid upgrade (8.19)
  • a patch to the Human Resources module (HR – W-2)
  • patches to the ODS / Cognos packages
  • a service patch to allow INB users to run Java version 7.51 on their workstations

The Banner system will be unavailable during the maintenance.  There are no expected outages  to the Cognos /ODS reporting environment during the maintenance window.

As with any system updates, if you should experience any issues after these updates, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Possible Wireless Issues Being Investigated – 1/27/14 PM

Update:

A configuration change briefly interrupted the ability of devices to either newly obtain a wireless connection or renew an existing one. The issue has been corrected.

Original Post:

ITS has received two reports of issues connecting to wireless in two separate academic buildings and is investigating. If you experience any wireless issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Network connectivity problems

Update: January 24, 2014 9:00pm

The network server has been brought back up.  All connectivity should be back to normal.  A reboot may be necessary to get your system re-connected.

Original Message:

Systems will not be able to connect to the network as a primary server has gone down.  Support is aware of the problem is working on a solution.

by ·Comments Off on Resolved: Denison Apps Mail & Chat Issue – 1/24/14 PM

Update:

The Google Apps Status Dashboard reports the problem resolved as of 3:23PM today.

Update 2:30PM:

The Google Apps support line recording confirms that Gmail is aware of reports of issues and is investigating.  (Note:  Google maintains an “Apps Status Dashboard” with system status information.)

Original Post:

A number of individuals have reported issues connecting to Denison Apps Mail (Gmail) and Chat.  When trying to log in, a “Temporary Error (500)” appears”.  For individuals already logged in, the screen indicates it is trying to reload.

Please note, IMAP connections to Denison Apps Mail are functioning (i.e., mobile device apps and desktop mail applications like Mac Mail are working).

Other Denison Apps products (like Drive, Calendar, and Sites) appear to be functioning normally.

ITS is investigating and will post updates as soon as more information is available.  If you would like a call back when service is restored, please contact the ITS Help Desk at 740-587-6395.