by ·Comments Off on Completed: Planned server maintenance: brief interruption for network drives access on 1/14/14 between 4:30am and 7:30am

Update on 1/14/14 at 6:45am:

Server maintenance is complete and all Novell services have been restored.

Original post:

ITS is planning to install latest updates on Novell file servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday, 1/14/14 between 4:30am and 7:30am.  As these updates are being applied, there will be brief outages for the above network drives while servers are rebooted to complete installation.

by ·Comments Off on RESOLVED: Denison Apps Issues on Mobile Devices
Update 1/13/14:
ITS has confirmed with several reporting problems on different device types that the problems are no longer occurring. If you continue to experience a problem, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu
Update 11:45AM:
Work is still underway to identify and correct the issue.  Some users have found that restarting their device eliminates the issue. This does not correct the issue in all cases, but does in some. Please try restarting your device to see if it resolves the issue on your device.
Original Post:
ITS has received reports of issues with Denison Apps on mobile devices. ITS is working with Google to diagnose and correct these issues as quickly as possible. Please check netnotes.denison.edu for updates.
Details:
iPhones/iPads/Windows phones  – there have been several reports that users are not receiving email on these devices today and one report of problems sending email.
Android devices – if you have an Android device and have your Denison email set up on it, you may have started receiving a “Sign-in Error” message indicating you MUST install the “Google Apps Device Policy” App. Please IGNORE the error and DO NOT install the Google Apps Device Policy App. You will continue receiving your email on your phone despite the error.
Questions/Other Issues?
Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Updates will be posted here as soon as more information is available.

by ·Comments Off on Completed: BigRedID Login Maintenance Tuesday, 1/14

Update: Maintenance completed.

Between 6:30 and 6:50 AM, ITS will be performing routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed/Service Restored: Internet and Network Service Interruptions, 1/9 from 5-7:30AM

Update January 9 7:10am:

Internet line work has been completed.  Service has been restored.

Original post:

Internet access on campus will be down from 5-7:30AM on Thursday 1/9 while ITS conducts work to increase capacity for our primary and backup Internet connections. This means that access to externally hosted services such as www.denison.edu, Google Apps and Blackboard will not be possible from on campus but will be available from off campus. Access to internally hosted services such as Banner and MyDenison will not be available from off campus.

During this time, ITS will also be performing wireless upgrades in and replacing network equipment in Slayter. Expect outages in these areas.

by ·Comments Off on Bradford Campus Network Registration System Upgrade/Outage – 1/8/14

ITS is in the process of upgrading the Bradford Campus Registration System which permits personal technology devices to connect to the Denison network.  As a result, the registration system is currently unavailable. New devices connecting to the wired network in residence halls will not be able to gain network access until the upgrade work is complete. An update will be posted here when the registration system is available for new device registration.

 

by ·Comments Off on Completed/Service Restored: Internet and Network Service Interruptions, 1/7 from 5-7:30AM
UPDATE 1/7/14 8:52am:
Internet access has now been fully restored.
UPDATE 1/7/14 8:45am:
ITS technicians are continuing to work to restore service. Right now, Internet access will be intermittent.
UPDATE 1/7/14 08:10am:
We are still experiencing problems with Internet connectivity. ITS technicians are working with Oarnet to address the issue. If you would like to receive a callback when Internet service is restored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
Internet access on campus will be down from 5-7:30AM on Tuesday 1/7 while ITS conducts work to increase capacity for our primary and backup Internet connections. This means that access to externally hosted services such as www.denison.edu, Google Apps and Blackboard will not be possible from on campus but will be available from off campus. Access to internally hosted services such as Banner and MyDenison will not be available from off campus.
During this time, ITS will also be performing wireless upgrades in the Physical Plant and replacing network equipment in Burke. Expect outages in these areas.