by ·Comments Off on Chromebook Printing Changes Effective December 17, 2020.

Effective December 17, 2020, Chromebook users printing to public student printers, must install a different Chrome extension to enable printing.

Please see instructions below:

To Print:

  1. Connect to Denison WiFi
  2. Install the Mobility Print Chrome Extension.
  3. After installing the extension, press Ctrl+P from the page, document, etc. and click Print. When you select a Printer, you must select a printer identified by the PaperCut icon .
  4. Sign-in with your BigRedID and password.
  5. Approve the print job via the PaperCut interface.

PUBLIC LAB PRINTERS: Mobile device printing is available for the same lab printers that support printing from personally-owned computers.

  • CurtisLab_Canon5550_secure
  • Fellows 100_Canon5550_secure
  • HuffmanLab_Canon355_secure
  • LibraryRefCOLORCanon5550_secure
  • LibraryRef_Canon6275_secure
  • MulberryLab_Canon5550_secure
  • TaylorHouse_HP4014DN_secure
  • SlayterUnion_HPM604_secure
  • Biology507_Canon355_secure

STUDENTS: You will still need to release your print job! We strongly recommend you do so using the print release station next to the printer (strongly recommended) or the printrelease.denison.edu web page.

by ·Comments Off on Update to Zoom Cloud Storage Auto-Delete Policy – Faculty/Staff Recordings To Be Auto-Deleted after 30 Days

If you have recorded to the cloud in Zoom, please be aware that Zoom Cloud Storage is a TEMPORARY storage location due to storage limitations.

As of 12/15/2020, Zoom cloud recordings will be automatically deleted after 30 days for faculty/staff (previously this was 60 days) and 15 days for students. If you have recordings that are already more than 30 days old, they will move to being auto-deleted in 1 day.

Once recordings are deleted, they are placed in your Trash and remain there for 30 days unless you empty trash earlier than that. Recordings that are in the Trash can be recovered (see recording recovery details).

Information Technology Services (ITS) strongly recommends you download your recordings from Zoom and place them in Google Drive for long-term storage. If you wish to share your recordings, you can do so through Google Drive.

ACT NOW! If you’ve been recording to the cloud this semester, please make sure to follow the instructions below to locate and download your cloud recordings.

To view and download your Zoom recordings:

  1. Go to the Denison Zoom web portal (https://denison.zoom.us or in MyDenison choose My Apps then Zoom).
  2. Click Sign In and if necessary complete the sign in process.
  3. In the left panel, click Recordings.
  4. Locate the title of the desired meeting. If it is missing, click the Trash link on the right as deleted recordings remain in Trash for 30 days after deletion and you can recover recordings that are in your Trash.
  5. To download the files for the desired meeting, you can then either click More next to a recording title and select Download X files

    OR

    you can click the title to open the recordings window, view the recording and decide if you wish to keep it. If so, click the Download X files button to download the files.

Once you have downloaded the files you can move them to Google Drive through Finder (Mac) or File Explorer (Windows) if you are using Drive File Stream. If not, you can upload the files through the Google Drive web interface (see instructions and video).

IMPORTANT! Once you have downloaded your recordings and confirmed that you can view them in their new location, please return to the Denison Zoom portal to delete your recordings.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on COMPLETED: Planned interruptions for network drive access and printing on Thu. 12/17/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 12/17/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.

by ·Comments Off on INFO: Windows updates/security patches will be released on 12/14/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Monday, December 14, 2020. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to GlobalProtect VPN. If you are on campus,  you do not need to connect to GlobalProtect VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Firewall, Tues. 12/15/20 5-7am

Update 12/15/20 7:20am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing campus firewall maintenance on Tuesday 12/15/20 from 5:00-7:00am which may result in the loss of wired or wireless network traffic. There will be brief instances during the change window where campus wide firewall traffic will be briefly interrupted. This is mostly Internet traffic.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wireless – Monday 12/14/20 5 am – 7 am

Update: 12/14/20 7 am:
The maintenance has been completed. Please report any issues to the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original Post:
ITS will be performing wireless maintenance on Monday, 12/14/2020 from 5 am to 7 am which may result in the loss of wired or wireless network in the following buildings.

Lamson Lodge
Dustin Cabin
Phys Plant
Recycle Barn
Homestead
Facilities Pole Barn

Please do not edit or submit files over the network during this time. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

by ·Comments Off on Completed: Planned Outage: Wireless Network Maintenance Campuswide, Fri. 12/11/20 5-6am

Update12/11/20 6:20am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Friday 12/11/20 from 5:00-6:00am which could result in the loss of the wireless network throughout campus during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] PLANNED Maintenance – Denison and Banner Services Unavailable Saturday, December 12th between 6:00 – 10:00 AM EST

Update 12/12/20: 9:10am

Banner database maintenance has been completed. This completes all maintenance activities. Please report any issues to the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu.

Update 12/12/20: 7:15am

Denison’s single sign-on (SSO) server maintenance has been completed. Please report any issues to the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:

Information Technology Services (ITS) will be performing planned maintenance to Denison’s single sign-on (SSO) servers on Saturday, December 12th from 6:00 – 7:00 AM EST and Banner database maintenance simultaneously from 6:00 – 10:00 AM. This maintenance will impact all Denison services.

Systems that require SSO will not be accessible and users will not be able to login for a brief period (5 – 15 minutes) between 6:00 – 7:00 AM.

Banner and related systems will be inaccessible until 10:00 AM EST. Affected services include:

  • Banner Admin Pages
  • Banner Self-Service
  • Xtender
  • Jaggaer (e-procurement)
  • Cognos
  • MyDenison content that relies on Banner data

If you have questions, please contact the ITS Service Desk at servicesdesk@denison.edu or by calling 740-587-6395.

by ·Comments Off on [Completed] PLANNED CHANGE: Google Maps & Google My Maps Enabled for Denison Accounts on Wed. 12/9/2020 at 3:30PM

Google indicates that the new applications can take up to 24 hours to show up on all Denison accounts.

Original message:

Information Technology Services (ITS) is enabling two new applications on all Denison Google Workspace (formerly G Suite, aka Denison Apps) accounts. You will have access to Google Maps and Google My Maps from your Denison account beginning Wednesday, December 9 at 3:30PM. Because these applications are outside the current educational agreement, you may be prompted to agree to an additional privacy statement after the applications have been enabled.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [COMPLETED] Planned Wireless Maintenance – Tue. 12/08/2020 5 am – 7 am

Update 12/8/20 7:00 am
The maintenance has been completed. Please report any issues to the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS will be performing wireless maintenance on Tuesday, 12/08/2020 from 5 am to 7 am which may result in the loss of wired or wireless network in the following buildings.

Silverstein Hall
Good
Brown
Myers
Pratt
Sunset House
Upper and Lower Elm
Hayes and Wright
Sigma Chi
Taylor
Moon Hall
Preston
Morrow
Mo-Hutch
Schaff
Beta
Chamberlin
Kappa Sigma
Rose House
Soccer Field Pressbox and Locker Room

Please do not edit or submit files over the network during this time. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.