Update 2/13/2021 11:20am:

All maintenance has been successfully completed.

If you experience any issues with Xtender, please clear your browser cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Message:

Denison Information Technology Services (ITS) will be upgrading Xtender, the Banner Document Imaging System, beginning at 6:00 PM on Friday, February 12th, and will remain unavailable until 6:00 PM on Saturday, February 13th (a 24-hour maintenance). Users will not be able to store or retrieve documents during this maintenance period. ITS will be bringing down the service to complete this maintenance, so there will be no access to any documents (new or previously uploaded) until the system is brought back online the next day. Please plan accordingly.

Access to Self-Service Banner, MyDenison, Notebowl, etc. will not be impacted by this maintenance.

Once the update is complete, ITS will update this post to indicate system availability.

Please report any issues to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395.