ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Wednesday, 1/7/15 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation.
Resolved: Unplanned Outage-Possible Blackboard Interruptions Sat. 12/20/14
Update 12/20/14 5:45pm
The problem is believed to be resolved. If you have difficulty accessing blackboard please email helpdesk@denison.edu to let us know.
Original Post
Our Blackboard host has informed us that they are experiencing Internet connectivity issues that may affect the availability of Denison’s Blackboard site. Please save your work frequently if you are grading in Blackboard.
The host site is working to correct this issue as quickly as possible.
Some Gmail Messages POSSIBLY Misdirected to Spam on Thursday 12/18/14
Google reported on 12/18/14 that “Currently some messages are being incorrectly marked as spam in the Gmail service. As a potential workaround to this issue please check your spam label for messages that may have been incorrectly categorized as spam.” (see Google Apps Status Dashboard post from 12/18/14.) This may also have resulted in your seeing messages in your Inbox that said “this was not directed to your Spam folder due to your organization’s request”.
Information Technology Services Closed Wed. 12/24/14 thru Thurs. 1/1/15 – Responding to Service Outage Reports Only
As part of the University winter break closure, ITS will close on Tuesday 12/23/14 at 5:00PM and re-open on Friday 1/2/15 at 8:00AM.
The ITS Help Desk email and voicemail will be monitored during the closure for reports of major service outages (eg. email, Blackboard, Banner, etc.). ITS will respond to these as soon as possible. If a service outage is identified, an alert will be posted here on NetNotes along with updates on resolution. If you are experiencing problems with a service, ITS recommends checking here for service outage status.
Help requests received during this closure period that are not related to service outages will be responded to when we open on 1/2/15.
Reporting Service Outages: Email will be monitored more frequently than voicemail so ITS recommends sending an email to helpdesk@denison.edu to report a service outage. If you experience a major service outage which impacts work for an area that needs immediate attention, please contact the Denison operator at 740-587-0810 to report the outage.
Want to brush up on your technology skills?
Denison provides Atomic Learning – a third party service with a large collection of online software tutorials – to Denison students, faculty, staff at no charge. Visit Atomic Learning at http://www.atomiclearning.com/
Resolved: Potential Blackboard Interruptions Thursday AM 12/18/14
Update 12/18/14 1:40PM
There have been no further reports of service interruptions and we believe the service to be stable. If you experience any problems, please contact the ITS Help Desk at 740-587-6395.
Original Post
Denison’s Blackboard host (University of Cincinnati – UC) is experiencing Internet connection difficulties this AM. This is resulting in intermittent outages for all hosted Blackboard sites including Denison’s. A brief outage occurred at approx. 9:20AM and lasted for just a few minutes.
If you see a message indicating that “Blackboard is currently unavailable for scheduled maintenance”, the issue is NOT scheduled maintenance but rather Internet connectivity problems. Please wait a few minutes and try to connect again. UC hopes to have a full resolution to this problem soon and updates will be posted here.
Some interesting, useful, (mostly) free Apps for college students
Here are some lists of interesting Apps that you might find useful:
Study Apps: http://www.collegechoice.net/posts/top-15-study-apps-for-college-students/
TechHive’s List: http://www.techhive.com/article/2598050/the-10-apps-every-college-student-needs-to-have.html
Got a Droid device?: http://phandroid.com/2014/08/13/best-android-apps-for-college-students/
Even more Apps: http://www.hercampus.com/high-school/preparing-college/7-apps-all-college-students-need
Our friends @ Rice like these Apps: http://ru-observer.com/2014/08/16/the-8-best-smartphone-apps-for-college-students/
U of Buffalo – Holiday Travel Apps: http://www.ubspectrum.com/press-releases/view.php/94557257/The-Top-5-Apps-for-Traveling-College-Stu
Completed: Planned Outage: Network Maintenance on West Quad, Tues. 12/9/14 5-7AM
Update 12/9/14 6:43AM:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance which may result in loss of wired or wireless network. Please do not edit files over the network or submit information online from 5:00-7:00AM on Tuesday 12/9/14 as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Resolved: Blackboard Slowness Monday 12/8
Update 12/8/14 1:45PM
The UC internet connectivity issues affecting Blackboard have been resolved. If you experience any Blackboard performance problems, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
Our Blackboard hosting site at the University of Cincinnati (UC) is currently experiencing internet connectivity issues. This may result in slow page loads or page load failures for our Denison Blackboard pages.
University of Cincinnati apologizes for this inconvenience and they are working diligently to resolve the issue as quickly as possible. We will notify you once the issue has been resolved.
Resolved: Blackboard Unavailable Friday 12/5 AM
Update 9:50AM:
Service has been restored. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have any problems accessing Blackboard.
Original Post:
ITS has identified that Blackboard (courses.denison.edu) is currently not available as of 9:30AM on 12/5. The host site has been notified so service can be restored as quickly as possible. Updates will be posted here.