by ·Comments Off on Unplanned Network Outage – Network Service Interruption for Beta House

Updates 3/6/15 11:30am

The outage in Beta House seems to have stabilized.  We are currently monitoring the equipment to verify everything remains up.

Update 3/6/15 8:00am

There is currently another outage at Beta House.  This is the same device that was having the issue on Monday.  We are looking into the issue now.

Update 3/2/15 9:42am:

The equipment causing the outage was swapped out and has been in place since 9:42am.  We will continue to monitor to make sure it remains stable.

Original Post:

Technical Services identified a network outage that started yesterday and has gotten continually worse into today. The outage interrupts network service for Beta House.  We will be working on the issue this morning. Updates will be posted as available.

by ·Comments Off on Teaching Faculty: Please Attend Sample Training & Interview with Instructional Technologist Candidates

Update:

The interview for March 13 has been cancelled. Thanks to all those who attended the March 11 and 12 interviews.

Original Post:

Candidates for the Instructional Technologist position will be on campus on March 11, 12, and 13. All teaching faculty are invited to attend a 10 minute sample faculty training session and 20 minute interview session from 1:00-1:30PM in the Library Lower Level E-classroom (LL102) on these days. Candidate materials can be found in Blackboard in the course titled “Instructional Technologist Search”. A candidate feedback form will be available online. Questions? Please contact Cindy Wilkins, ITS, 740-587-5674.

by ·Comments Off on Tax Season Tip – Beware of Scams!

Fake phone calls or emails from the IRS. Fraudulent tax returns filed to steal tax refunds. These are just a few of the many scams that abound during tax season. Here are a few resources to help you learn what you can do to protect yourself…

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Administrative buildings and Athletics, Thurs. 2/26/15 5-7AM

Update 2/26/15 7:00AM:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Thursday 2/26/15 from 5:00-7:00AM which may result in the loss of the wired or wireless network in the following locations.

Slayter
Doane
Burton Morgan
Whisler
Beth Eden
Athletics

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Campus Calendar Maintenance, Thursday, 2/26/15 6:00-7:00AM

Update 2/26/15 10:31AM:

All maintenance has completed successfully.

Update 2/26/15 7:31AM:

The maintenance is taking longer than expected. The Campus Calendar is online but may be sluggish while database maintenance continues.

Original Post:

Between 6:00 and 7:00 AM, ITS will perform routine maintenance to the Campus Calendar infrastructure. During this maintenance period users may not be able to view calendar events and the feed in MyDenison may be unavailable.

This post will be updated when work is completed. If you experience issues with Campus Calendar after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Unplanned Network Outage – Network Service Interruption for Rose House, Physical Plant, Kappa Sigma

Technical Services identified a network outage from 3:47pm to 3:54pm on 2/24/15. The outage interrupted services for Rose House, Physical Plant, and Kappa Sigma. A power shortage is the suspected cause of the outage. If another source of the outage is identified we will update this post accordingly.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on Completed: Planned upgrades: Banner (INB) Student module, 2/24 – 6AM-7AM

Maintenance work has been completed.  if you experience any issues with Banner (INB) after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

To stay compliant with the Federal  reporting requirements surrounding the 150% Direct Subsidized Loans,  the Banner (INB) Student module will be upgraded during tomorrow’s maintenance window.  The Banner (INB) Student system will be temporarily unavailable during this maintenance period:  6AM – 7AM.

(Student 8.7.1 and Student 8.7.2.1.)

by ·Comments Off on Students – Printing to Lab Printers from Your Laptop

Did you know you can print to lab printers in Curtis, Fellows 100, Huffman, the Library Learning Commons, the Mulberry MIX lab, and Taylor House from your laptop? For details and set-up info, please log in to MyDenison and use the search box in the top right corner to search for “Laptop to Lab Printing“.

If you have any questions or problems, please contact the ITS Help Desk…

  • Phone: 740-587-6395
  • Email: helpdesk@denison.edu
  • In-person: Fellows 100A (Monday-Thursday 8am-6pm, Friday 8am-4:30pm);
    the Library Learning Commons (Sunday 5-10pm, Monday-Thursday 7-10pm)

by ·Comments Off on Denison Windows Computers – Novell ZENworks Data Collection Form Appearing

The ITS Help Desk has received several reports of the Novell ZENworks data collection form appearing after logging in to a Denison Windows computer. If this occurs, you may simply click “Submit” to resubmit the form and it should not continue to appear. If you see it multiple times, please report that behavior to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.