by ·Comments Off on Completed: Planned Outage: Network Maintenance on Administrative buildings and Athletics, Thurs. 2/26/15 5-7AM

Update 2/26/15 7:00AM:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Thursday 2/26/15 from 5:00-7:00AM which may result in the loss of the wired or wireless network in the following locations.

Slayter
Doane
Burton Morgan
Whisler
Beth Eden
Athletics

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Campus Calendar Maintenance, Thursday, 2/26/15 6:00-7:00AM

Update 2/26/15 10:31AM:

All maintenance has completed successfully.

Update 2/26/15 7:31AM:

The maintenance is taking longer than expected. The Campus Calendar is online but may be sluggish while database maintenance continues.

Original Post:

Between 6:00 and 7:00 AM, ITS will perform routine maintenance to the Campus Calendar infrastructure. During this maintenance period users may not be able to view calendar events and the feed in MyDenison may be unavailable.

This post will be updated when work is completed. If you experience issues with Campus Calendar after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Unplanned Network Outage – Network Service Interruption for Rose House, Physical Plant, Kappa Sigma

Technical Services identified a network outage from 3:47pm to 3:54pm on 2/24/15. The outage interrupted services for Rose House, Physical Plant, and Kappa Sigma. A power shortage is the suspected cause of the outage. If another source of the outage is identified we will update this post accordingly.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on Completed: Planned upgrades: Banner (INB) Student module, 2/24 – 6AM-7AM

Maintenance work has been completed.  if you experience any issues with Banner (INB) after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

To stay compliant with the Federal  reporting requirements surrounding the 150% Direct Subsidized Loans,  the Banner (INB) Student module will be upgraded during tomorrow’s maintenance window.  The Banner (INB) Student system will be temporarily unavailable during this maintenance period:  6AM – 7AM.

(Student 8.7.1 and Student 8.7.2.1.)

by ·Comments Off on Students – Printing to Lab Printers from Your Laptop

Did you know you can print to lab printers in Curtis, Fellows 100, Huffman, the Library Learning Commons, the Mulberry MIX lab, and Taylor House from your laptop? For details and set-up info, please log in to MyDenison and use the search box in the top right corner to search for “Laptop to Lab Printing“.

If you have any questions or problems, please contact the ITS Help Desk…

  • Phone: 740-587-6395
  • Email: helpdesk@denison.edu
  • In-person: Fellows 100A (Monday-Thursday 8am-6pm, Friday 8am-4:30pm);
    the Library Learning Commons (Sunday 5-10pm, Monday-Thursday 7-10pm)

by ·Comments Off on Denison Windows Computers – Novell ZENworks Data Collection Form Appearing

The ITS Help Desk has received several reports of the Novell ZENworks data collection form appearing after logging in to a Denison Windows computer. If this occurs, you may simply click “Submit” to resubmit the form and it should not continue to appear. If you see it multiple times, please report that behavior to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Network Maintenance – Tues. 2/17/15 5:00-7:00AM

Update 2/17/15 7:00AM

The network maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

Network maintenance will be performed between 5:00AM and 7:00AM on February 17th. We do not expect this maintenance to cause network outages.

by ·Comments Off on Resolved: Possible Disruption – Wired and wireless network – Thursday 2/12/15 17:40

Update 2/12/15 9:17pm:

The network equipment in question has been restored to normal conditions.  We believe the issue to have been resolved at this time.

Original Post:

We are investigating anomalous activity on our network equipment that may be causing disruption for wired and wireless network connections, although there have been no such reports thus far.

by ·Comments Off on Completed: Banner Financial Aid updates – 2/12/15 – 6:00-6:30 AM

Completed: On Thursday February 12, 2015 starting at 6:00 AM, an updated Financial Aid package is required to implement the new Federal regulations governing the PELL grants received by our students.

This upgrade should take around 30 minutes and it will only impact the Financial Aid module and its users.

 

If you have any questions or concerns, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.