by ·Comments Off on Beware of Fake Email Alert Titled “Your Email Account”

The email pretending to be from “alert@denison.edu” with a subject of “Your Email Account” is a scam. Please do NOT click on the link to “review your information to protect your Email account here” (http://denison-edu.weebly.com/) and do NOT respond to the message. The message is NOT from Denison–it is a “phishing” attack attempting to steal your email account information.

If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. This will report the phishing attack to Google and help improve the identification and blocking of future phishing attacks. Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Apple Mail or another client to access your Denison Apps email.

If you replied to this message in any fashion, please change your BigRedID password immediately by going to MyDenison and selecting “My Apps”, and then “Change Your BigRedID password”. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Limited ITS Support on May 20 and May 21

The Office of Information Technology Services staff will be off campus for an annual retreat on Wednesday, May 20th from 11:30AM to 5:00PM and all day on Thursday, May 21st.

The ITS Help Desk will be open and operating with student staff. If an urgent / critical issue requires full-timestaff attention, we will respond as quickly as possible. We appreciate your patience and cooperation as we spend this focused staff development and team building time planning for future needs and service improvements.

As always, should any technology issues arise, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. If the issue is urgent, please make sure to make note of that so our students can enlist assistance appropriately.

by ·Comments Off on Completed: Planned Blackboard Migration Complete and Service Fully Restored

Update 5/29/15 3:30PM

The migration has been completed successfully and Blackboard is now available for use including making changes to course content. If you encounter any problems, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 5/27/15 11:45AM

The move to a new hosting provider for Blackboard is nearing completion and ITS has conducted preliminary testing to ensure that all is well. Now we need your feedback.
If you have an opportunity, please go to courses.denison.edu (or click the Blackboard icon in MyDenison) and take a few minutes to review your course list and your courses and let us know if you see any missing courses, missing content, or other issues.
Faculty & staff, please DO NOT MAKE CHANGES to course content yet. Another update will be posted when the migration has been validated and you can begin to make changes.
Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you spot any issues or have any questions.
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Original Post: 

Blackboard Unavailable from 5/20/2015 until 5/29/2015

Denison’s Blackboard site will be unavailable from May 20th to May 29th as we move the system to a new hosting provider. There are no functional changes occurring to Blackboard. All courses and content will be moved over during the process and will be available to access on May 30th. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have trouble accessing Blackboard on or after May 30th.

by ·Comments Off on Technology Services Survey Reminder

You have until midnight on April 30th to submit your Denison technology services satisfaction survey. Search your email for a message from cio@denison.edu with the subject “ITS Needs to Hear from You!” for your personal link to the survey. Thank you!

by ·Comments Off on Resolved: Potential Blackboard Slowness

Update 4/29/15:

We have not received word of any further problems from the host site or through reports from faculty, students or staff. Please contact the ITS Help Desk if you experience any problems with Blackboard.

Update 4/27/15 10:00AM:

We have received an update from our Blackboard host site indicating that connectivity issues popped back up on Saturday 4/25 & Sunday 4/26. Additional action was taken on Sunday 4/26 to correct the issue and monitoring so far has indicated no further problems. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience Blackboard slowness or any other issues.

Update 4/23/15 4:30PM:

Per Denison’s Blackboard host site, the network issues were resolved mid-day and monitoring throughout the afternoon has revealed no continuing issues. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience Blackboard slowness or any other issues.

Original Post:

Denison’s Blackboard host site has reported that network monitoring has revealed network issues that may result in slow Blackboard performance and timeout issues. They are working to resolve the issue as quickly as possible. Updates will be posted here as they become available.

by ·Comments Off on New Lab Printer Installed in the Library Reference Area

A new lab printer has been installed in the Library Reference Area, replacing the existing printer. If you would like to print to the Library printer from your laptop, please go to MyDenison and search for the “Laptop to Lab Printing” page using the search box in the top right corner. There you’ll find instructions for installing the Library Reference Area printer on your laptop.

If you have any questions or problems, please stop by the ITS Help Desk in the Library Reference Area (Sunday 5-10pm, Monday-Thursday 7-10pm) or in Fellows 100A (Monday-Thursday 8am-6pm, Friday 8am-4:30pm) or contact us at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Banner will not open in latest version of Chrome (version 42)

Problem:

Banner will not open in Chrome version 42 – gives error “This plug in is not supported”.

 

Workaround:

  1. In your URL bar, enter:
    chrome://flags/#enable-npapi
  2. Click the Enable link for the Enable NPAPI configuration option.
  3. Click the Relaunch button that now appears at the bottom of the configuration page.