Seniors are purged from our Blackboard system every year. If you use the Blackboard Grade Center, you need to download your grades before May 20, 2015 to maintain a copy. For a 1-minute video on how to download from the Grade Center go to: https://youtu.be/l6yr7kbbXmM
You have until midnight on April 30th to submit your Denison technology services satisfaction survey. Search your email for a message from cio@denison.edu with the subject “ITS Needs to Hear from You!” for your personal link to the survey. Thank you!
Update: Maintenance work has been completed.
If you encounter any issues with Banner, please notify the HelpDesk at x6395
Update 4/29/15:
We have not received word of any further problems from the host site or through reports from faculty, students or staff. Please contact the ITS Help Desk if you experience any problems with Blackboard.
Update 4/27/15 10:00AM:
We have received an update from our Blackboard host site indicating that connectivity issues popped back up on Saturday 4/25 & Sunday 4/26. Additional action was taken on Sunday 4/26 to correct the issue and monitoring so far has indicated no further problems. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience Blackboard slowness or any other issues.
Update 4/23/15 4:30PM:
Per Denison’s Blackboard host site, the network issues were resolved mid-day and monitoring throughout the afternoon has revealed no continuing issues. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience Blackboard slowness or any other issues.
Original Post:
Denison’s Blackboard host site has reported that network monitoring has revealed network issues that may result in slow Blackboard performance and timeout issues. They are working to resolve the issue as quickly as possible. Updates will be posted here as they become available.
We are investigating a power event that caused a wired and wireless network outage in the areas listed above. All network service has returned by 3:05pm EST.
A new lab printer has been installed in the Library Reference Area, replacing the existing printer. If you would like to print to the Library printer from your laptop, please go to MyDenison and search for the “Laptop to Lab Printing” page using the search box in the top right corner. There you’ll find instructions for installing the Library Reference Area printer on your laptop.
If you have any questions or problems, please stop by the ITS Help Desk in the Library Reference Area (Sunday 5-10pm, Monday-Thursday 7-10pm) or in Fellows 100A (Monday-Thursday 8am-6pm, Friday 8am-4:30pm) or contact us at 740-587-6395 or helpdesk@denison.edu.
Problem:
Banner will not open in Chrome version 42 – gives error “This plug in is not supported”.
Workaround:
Update 4/24/15 2:00PM:
The character encoding issue has been resolved and at this time all known issues have been addressed. If you experience unexpected behavior with any “webby” service please contact the ITS Help Desk.
Update 4/23/15 2:00PM:
Work continues on the effort to resolve any side effects of the “webby” migration this morning. At this point the only known issue is the appearance of question marks or other “bad character” symbol by web browsers present on some personal and research websites.
Update 4/23/15 8:00AM:
“Webby” content and services have been migrated to new hardware and editing access is once again available. Some minor issues from the migration remain which ITS is currently investigating. We appreciate your patience while we work to restore all “webby” functionality. Current known issues:
Original Post:
ITS will be performing maintenance to migrate services hosted on “webby” to updated hardware. During this time editing access to “webby” will be unavailable and all hosted sites will be offline, including:
This maintenance will not affect how “webby” users access their content or affect their editing capabilities.
Additionally, access to Denison Apps via apps.denison.edu will be temporarily unavailable. Please use email.denison.edu during the maintenance window.
This post will be updated when the work is complete. If you are unable to login to “webby.cc.denison.edu” after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update: The planned wireless network maintenance was completed by 6:15am. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
On Tuesday, 4/21/15, a software upgrade will be administered to Denison’s wireless network between 5-7am. This maintenance will cause a brief campuswide outage followed by localized intermittent outages.
Update 4/17/15 7:00am:
The network testing is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
System adjustments will be made from 6-7am to test wireless connectivity. These adjustments may cause intermittent outages.