Updated Post 9/17/15 2:00PM:

The license error has been addressed. Based on the cause identified and the time of correction, ITS believes that SPSS was unavailable on Denison desktop computers from approximately 6:00AM to 2:00PM today (9/17). If you are continuing to experience issues running SPSS, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

Original Post:

ITS has confirmed that SPSS is not currently functioning on Denison desktop computers due to a license error. This includes eclassroom, lab, and faculty/staff desktop computers. Work is underway to correct the problem as quickly as possible and resolution is anticipated by 2:30PM. This post will be updated as soon as the problem is resolved.

Additional Denison email accounts were compromised overnight and used to send SPAM to other Denison email addresses and to outside email accounts. The SPAM/Phishing email that is most widely circulating right now is titled “Fwd: Important” and simply contains “Important Message” and a link in the body of the email. Please do not click the link!

To learn more about how to identify SPAM/Phishing messages and other important web safety practices, please visit “StaySafeOnline.org” and click on the “I Want to StaySafeOnline” item in the menu.

If you clicked on a suspicious link, please change your BigRedID password immediately by going to MyDenison and choosing “My Apps” and then “Change my BigRedID password”.

If you have questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

In early August, ITS introduced a new secure wireless network to the campus. ITS strongly recommends that all students, faculty, and staff connect to the new “eduroam” network. Connecting to eduroam not only provides secure, encrypted wireless network access while on Denison’s campus, it also allows you to seamlessly gain secure wireless network access when visiting participating educational and research institutions around the world (see list of eduroam participating institutions). For faculty and staff, eduroam allows you to connect to administrative systems (like Cognos reports or Banner) over wireless on campus without requiring use of the VPN client.

Connecting to eduroam is easy…

1. Select “eduroam” from the list of available wireless networks on your device.
2. Enter your Denison email address (yourBigRedID@denison.edu) and BigRedID password.
3. Accept a security certificate for radius.denison.edu or radius2.denison.edu. (The language for this varies by device. For Windows 7 it asks if you want to “Terminate” or “Connect” – choose “Connect”!)
4. Optional but recommended for Macs: If you have previously connected to the “denison” network, ITS recommends that you make sure that “eduroam” is selected as your top preferred network so it connects to “eduroam” whenever it is available. This will prevent your computer switching back to the  public, unsecured “denison” network unexpectedly. (See instructions from WikiHow on changing your default wireless network.)

For more information, please visit MyDenison and search for “eduroam” using the search box in the top right corner. If you have any questions about or problems connecting to eduroam, please contact the ITS Help Desk at via phone at 740-587-6395, by email at helpdesk@denison.edu, or in-person in Fellows Hall Room 100A.

Update 11/12/15:

Printing to Lab printers is now supported for Windows 10 computers thanks to a recent Novell iPrint update.

Update 9/16/15:

A new version of McAfee has been released which supports Windows 10. You can download the updated version by logging in to MyDenison and selecting My Apps, then Software Downloads…, and then McAfee.

Original Post:

Windows 10 on personally-owned computers: There are several Denison-provided services that are not yet supported on Windows 10 given its very recent release (July 29, 2015) including…

• McAfee AntiVirus & AntiSpyware software: the current version for Windows computers posted in MyDenison does not run on Windows 10. Per the vendor, a new version that supports Windows 10 is expected by September 2015.
• Printing to Lab or Department Printers: the current version of Novell iPrint (used for printing to networked printers) does not support Windows 10. Per the vendor, support for Windows 10 is expected by November 2015.

Caution! With the release of this new operating system please be aware of associated malware/ransomware attempts from sources purporting to be Microsoft.

Windows 10 on Denison computers: Information Technology Services (ITS) will be evaluating this new operating system for use within our campus environment this academic year. This evaluation includes testing enterprise applications for compatibility and ensuring that Windows 10 will work with our standard hardware and network configurations. Once the evaluation is complete, we will initiate a pilot project, develop a support plan, and determine our campus-wide deployment strategy. We will keep you updated as new information develops. In the interim, please note that our current standard operating system for PC-based workstations is Windows 7. Systems running Windows 7 will receive the broadest level of technical support from ITS.

In preparation for the academic year, ITS is releasing a number of updates for Mac computers including updates to Flash and Java. When you connect your Mac on campus, you will likely see a prompt to update. These updates are OK to accept, please do so at your convenience.

A new version of Java (Java 8 update 51) was released on 6/15/15. You may see a notification asking if you want to install Java. It is fine to proceed with that update.

As part of the update, you may see a prompt indicating you have older versions of Java on your system and asking if you want to remove them. If you are not aware of having applications that require a prior version of Java, it is fine to say yes and remove those. Banner does NOT require an older version of Java.