by ·Comments Off on Windows 10 information and alert

On July 29th, Microsoft officially released Windows 10 to the public. In the coming weeks Information Technology Services (ITS) will be evaluating this new operating system for use within our campus environment. This evaluation includes testing enterprise applications for compatibility and ensuring that Windows 10 will work with our standard hardware and network configurations. Once the evaluation is complete, we will initiate a pilot project, develop a support plan, and determine our campus-wide deployment strategy. We will keep you updated as new information develops. In the interim, please note that our current standard operating system for PC-based workstations is Windows 7. Systems running Windows 7 will receive the broadest level of technical support from ITS.

With the release of this new operating system please be aware of associated malware/ransomware attempts from sources purporting to be Microsoft.

 

by ·Comments Off on New WiFi network goes live on 8/6/15

A new secure wireless network called “eduroam” will become available across campus on 8/6/15. To connect to this network, log in using your BigRedID@denison.edu and password. For more information or further instructions, search for the “wireless network” page within MyDenison. We will send a detailed email announcement about this service prior to the start of the semester.

by ·Comments Off on Completed: Planned BigRedID Login Maintenance, Thursday, 8/6/15 6:30-7:30AM

Update 8/6/15 7:05 AM:

All maintenance successfully completed.

Original Post:

Between 6:30 and 7:30 AM, ITS will perform routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Beware of Fake Hack Alerts (Phone or Computer)

Several members of the Denison community have reported seeing an alert on their computer saying they are in danger of being hacked, or receiving a phone call to that effect. If you see an alert on your computer, please do NOT click any links, call any phone numbers, or follow any other instructions provided. Please quit the program you are using. If the alert recurs, please contact the ITS Help Desk in Fellows 100 either in person or at 740-587-6395 or helpdesk@denison.edu. If you receive a phone call, please hang up.

 

by ·Comments Off on Resolved: Unplanned Outage: Wired & Wireless network in Library, Monday. 8/3/15 9am

Update:

We have stabilized the network connection to the library.  All network connectivity should be functioning as normal.  If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

We are investigating a network connectivity issue which affects the library wired & wireless network.  Outages may occur until we are able to stabilize the connection.  This post will be updated when we have further information and/or a timeframe for resolution.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tue, 8/4/15 between 4:30am and 7:30am

Novell OES server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday, 8/4/15 between 4:30am and 7:30am.  As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Updated: Completed Cognos Upgrade and Maintenance, Tuesday, 8/4 – 5:00 AM – 10:00 AM

UPDATE 2 – Cognos restart in progress – should be available by 9:20 AM

The Cognos update and maintenance has been completed.

An upgrade to the Cognos reporting environment will take place on Tuesday, August 4th, from 5 AM until 10 AM.

Please Note: To avoid any potential loss of reporting changes, please refrain from making any modifications to your Cognos reports or queries after regular business hours (5:00PM) on Monday, 8/3.

This post will be updated when work is completed. If you experience issues with Cognos after the upgrade work has been completed, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Campus Calendar Maintenance, Thursday, 7/30/15 6:30-8:00AM

Update 7/30/15 7:15AM:

All maintenance has been successfully completed.

Original Post:

Between 6:30 and 8:00 AM, ITS will perform routine maintenance to the Campus Calendar infrastructure. During this maintenance period users may not be able to view calendar events and the feed in MyDenison may be unavailable.

This post will be updated when work is completed. If you experience issues with Campus Calendar after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Network Outages Wed 7/22- Fri 7/24 5-7am and Tues 7/28-Thurs 7/30 5-7am

Update 7/30/2015 7:15am: This planned outage is complete.  The network is up and stable.

Update 7/28/2015 7:15am: This morning’s work is complete. The network is up and stable.  Note that the Wednesday, 7/29 work has been postponed until Thursday, 7/30/2015 5-7am.  The buildings that will be affected include Fellows, Barney, Library, Ebaugh, Higley, Olin, Swasey, Talbot, Slayter, and Knapp.

Update 7/24/2015 12:30pm: The campuswide outage scheduled for 8/1/15 has been postponed to a later date. A new announcement will be posted once it has been rescheduled.

Update 7/24/2015 12:00pm: A problem with people connecting to the network on wired ports in the dorms was found.  The problem has been corrected.

Update 7/24/2015 8:40am: A problem with people logging into their systems in the administrative offices was reported.  The problem has been corrected.

Update 7/24/2015 7:00am: This mornings’ work is completed. The network is up and stable.

Update 7/22/2015 3:15pm: Thursday’s maintenance has been postponed to Friday 7/24 from 5-7am.

Update 7/22/2015: This mornings’ work is completed.  The network is up and stable.

Update 7/20/2015: The initial work to be done on Tuesday 7/21 has been postponed to Wednesday 7/22 from 5-7am.

Original Message:

ITS will be performing upgrades to the network infrastructure over the next 2 weeks. While the upgrades are happening there may be brief interruptions to on-campus services and to Internet traffic from on-campus. Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the following time periods as your work may be lost when the network outages occur.

 

  • Tuesday 7/21-Friday 7/24, 5:00-7:00am
  • Tuesday 7/28-Thursday 7/30, 5:00-7:00am
  • Saturday, 8/1, 7:00-9:00am (POSTPONED to a later day)

 

This post will be updated as the work is completed on each date.