Novell OES server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday, 4/19/16 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

Please be aware of these warnings from the IRS concerning phishing and malware this tax season:

https://www.irs.gov/uac/Newsroom/Consumers-Warned-of-New-Surge-in-IRS-Email-Schemes-during-2016-Tax-Season-Tax-Industry-Also-Targeted

https://www.irs.gov/uac/Dont-be-Fooled-IRS-Scams-Continue-to-Pose-Serious-Threat

 

What to do if you think someone has filed a fradulent tax return using your SSN:

Update 4/14/16 6:05am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 4/14/16 from 5:30-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Fellows Hall

Hayes and Wright Apartments

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 4/12/16 6:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 4/12/16 from 5:30-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

April edition:

I’m Hacked, Now What?

(http://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201604_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

Update 4/7/16 6:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 4/7/16 from 5:30-7:00am which may result in the loss of the wired or wireless network in the following locations.

Monomoy

Monomoy Annex

Bryant

King

Cinema House

Open House

Doane Dance

Mulberry

Burton Music

Burke

Ace Morgan Theater

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

On 3/31/16 ITS will release an upgrade to the McAfee Agent and VirusScan on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software versions are installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

This morning, ITS noted another variant on scam emails. The message appears to be from “copier@denison.edu” and says “Your message is ready to be sent with the following file or link attachments:”. It has a “JPEG” attachment.

This message is not from Denison and likely contains malware. It is another fraudulent attempt to infect your computer.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you opened the attachment, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 to have your computer checked for malware.

Visit the second floor of Slayter and you will see a new student printing location located next to the pole by the stairs. You can print to this printer, and to any of the seven other “Device to Lab” enabled printers, from your computer, tablet, smart phone, or Chromebook. Wondering if Windows 10 and Mac OS X El Capitan are supported? The answer is yes!

To set up your computer or device to print, see the “Personal Device to Lab Printing” page in MyDenison. There you’ll find a list of all eight “device to lab” enabled printers as well as setup instructions.

Please use the Print Release Station mounted on the pole to release your print job. There is a card swipe on the monitor so you can swipe your Denison ID card to quickly log in.

If you have any questions or problems, please visit the ITS Help Desk in Fellows Hall Room 100A (Monday-Thursday 8AM-6PM, Friday 7-10PM) or the Library Learning Commons (Sunday 5-10PM, Monday-Thursday 8AM-6PM) or contact us at 740-587-6395 or helpdesk@denison.edu

ITS has received reports about emails being distributed with a subject of “Document 2” or “Image4382047765.pdf” (the numbers differ) from forged Denison addresses. The email that appears to be from a Denison address has very little in the messages body but with an attachment that is a zip file. Please do not click on the attachment. It contains a Trojan downloader that is currently not being detected by most anti-virus software. The message is not from Denison. It is another fraudulent attempt to infect your computer.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you opened the attachment, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 to have your computer checked for malware.